Not caring or professional. These words were entered in a review on Trustpilots website for a company (home breakdown insurance) that left my daughter alone and in despair. So here comes the best part, wrote the same on "Trust Pilot" and turns out that the company in question, must have some sway on them, as TP came back quoting "containing language that’s accusatory or defamatory". Seriously? Defamatory? Accusatory? For the use of words "Not caring and Professional" . So what is the purpose of doing reviews? Seems like TP get financial gains from companies and fail to represent the customer. Imagine how many reviews posted by customers have been withdrawn?