I do use Trustpilot quite often, but have noticed that a lot of people seem to use the platform to scream abuse at companies they have a grievance with. Most of the time the grievance is simply that things did not go exactly as planned and they can't handle real life! I take the reviews on Trustpilot with a pinch of salt, I really just check it out as part of research when using a new company, so I know what sort of issues crop up a lot. I have never been asked by a company to leave a trustpilot review, I set my profile up myself and am very honest in my reviews.