I recently upgraded my contract with Vodafone who sent me just the handset not any charging cables or headphones. When I contacted them on the 28th Nov they advised they are unable to send the accessories out due to health and safety concerns. The story then changed to the accessories not being in my contract. I had to call them on 2 occasions and waited over 1 hour in total to get through to them, and then I was blind transferred to explain the situation all over again. They advised they would log a complaint, but refused to provide me a complaint ref. While the colleague logged the complaint, I was able to hear sensitive information about other customers. I was advised someone would contact me within 48 hours and I am yet to hear from them. The customer service was appalling, no apology was provided at any time for the inconvenience.