I had a great customer experience with National Car in Kingston, Jamaica and wrote a very positive and substantive review on Trustpilot on 1/2/2019. Within Minutes, I received an email from Trustpilot Compliance stating: ----------------------------------------------------------------- "As part of Trustpilot’s efforts to ensure that reviews always reflect genuine buying or service experiences, we use advanced, customized software to detect unusual review patterns. Your review of atlautomotive.com (I guess this is the local National Car Rental parent company) has been flagged by our software or our Compliance Team because we’ve been unable to verify the authenticity of it. That means we’ve removed your review from our platform. Note that it’s not deleted, but it’s no longer visible online and won’t count towards the rating of atlautomotive.com. If you believe that there has been a misunderstanding, you’re welcome to contact our Compliance Team by replying to this email. We’re always happy to help." --------------------------------------------------------------------- I immediately responded to their email letting them know that the review was indeed authentic. No response. I followed up on 1/4 - no response. I followed up on 1/10 and informed them that if I didn't hear from someone within 24 hours, I would find a way to review THEM. The 24 hours is up - NO RESPONSE. How can an organization be counted upon to provide effective reviews on a company's customer satisfaction when they don't even respond to inquiries from THEIR company. I am totally frustrated with them and their lack of follow up. By the way, the service at National Car Rental in Jamaica is AWESOME - particularly Christina and Shane!