Trust Pilot do not accept every genuine review on their site. If you review a company and that company does not like the review they then complain to Trust Pilot and the review is then censored, also if you see FAKE 5 Star reviews written by the company and notify Trust Pilot, trust pilot do nothing and leave up the fake review giving the company a better than deserved rating. I will not be using trust pilot again as you can not garauntee that the review of companies is genuine or not. Trust pilot should be ashamed of themselves for allowing this to happen but they just don't care.