I had an account with Trustpilot. A false review was placed on my account. I asked Trustpilot to remove the false review to which they refused saying it did not go against their guidelines. Clearly this does go against their guidelines because their guidelines state you can only place a review if you have had communication or a service from the company. I have not had any dealings with the person who submitted the review. I run an electrical company and the review mentions things which do not relate to electrical work in the UK. This is proof of the false review. The false review has had an effect on my business. Watch this space because I will be going to court over this issue. Recommend you do not sign up to Trustpilot if you want to look after your business.