I recently left a review on trustpilot. Of the five or so reviews I have ever left on the site (all for totally different types of companies) this was the only one that didn't get five stars. A month later I received an email stating that the review had been pulled because it was lacking proof of purchase. I emailed a screenshot showing a dated bank statement entry with a payment to the company concerned. Trustpilot said this was not acceptable. They wanted the original receipt which I had permanently deleted weeks before. After trawling through my browser history I got lucky and found the parcel tracking page. This shows the company name, parcel reference, tracking reference and delivery confirmed status. I sent Trustpilot a screenshot. They said this was unacceptable as, to put it in their words, it did not prove I was 'the person who had the buying experience' and did not show my personal details. I have offered to send them a copy of my passport and council tax bill as evidence of my name and address. This, together with the parcel reference, would allow them to confirm with the company that the purchase details tied up. They say this is unacceptable and will be archiving my review if I can't come up with the original receipt (deleted) or account details from the company website (there aren't any as registration wasn't required). This has been going on for weeks now and its clear to me that Trustpilot are not interested in listening to reason and my opinion is that their policies and blinkered practices only assist companies in weeding out reviews that they don't like and making it very difficult or even impossible to get honest reviews reinstated even when offered perfectly acceptable evidence. I have absolutely no confidence in the integrity or reliability of the scores and reviews found on Trustpilot any more and have deleted my previous reviews from the site, apart from the one in question which no doubt they will be deleting soon.