Trustpilot exist only for its own benefit. The paying company members are knowingly allowed to manipulate scoring as long as its beneficial for Trustpilot. The rest is a smoke screen and evasion by Trustpilot to boost the review score of its clients. For instance the appalling MyHermes courier company has been helped by manipulation to have the highest positive reviews of all the companies on Trustpilot. Enough said. Cheats beyond belief . Where is the consumer watchdog to dig out all the dirt from those unscrupulous companies. We are being openly cheated on!