My trustpilot review for BitPay removed &o hidden
On 3rd May, 2020 a review is published on trustpilot to bitpay.com.
3 days later, 6th May, notification received the review has been taken down after being flagged by their "automated" system, or content integrity team.
Reason being: unable to verify the authenticity of the review.
With option to reply to the team, "always happy to help"
Same day, 6th May supporting documentation sent with ~17 emails confirming accuracy, integrity and authenticity on the review. Included, same matching dates, and other facts as expressed in the review.
Live transaction reference numbers appearing in the review also confirmed as per the links in supporting documents and / or emails from bitpay.com on confirmed transactions.
Accurate documentation provided from this end.
A follow up inquiry sent 7th May as to where the review is now correctly re-instated on the trustpilot.com website.
A second follow up is sent 8th May.
I've found Trustpilot to be a most valuable resource and often look to it for reference and background insight as to how reliable and trustworthy businesses may be before engaging.
Following this experience there is now some question as to the accuracy, and integrity on the team and information provided if reviews backed by crystal clear facts are dropped.
So the review is published.
Then 3 days later it's dropped.
Then it's 100% backed by supporting documentation.
Then Trustpilot goes silent.
This is the review on bitpay.com
05 Apr, 2020 after reviewing a number of crypto payment gateways, bitpay is selected primarily due to their attractive and simple offer, easy setup and relatively strait-forward integration requirements.
Required information for checks, approval, and ancillary requirements is submitted. The application is approved and completed the same day, 05 Apr, 2020.
So far, so good.
Time and resources are allocated to proceed with the integration. Final testing is done on the 17th Apr, 2020, almost 2 weeks after signing up.
2 live transactions are processed on their payment network, as progress is made towards sign-off and finalization on the integration, as:
Literally hours before going live, the account is closed.
Request for further information received as "unable to determine the type of commerce you and/or your business conducts based on the information provided on your application and/or from your website".
That which is peculiar is the account was already approved (then it's unapproved).
A response is sent on 19th.
This is on a 3 day specified response window.
A follow up is sent again, on 23rd Apr, 2020.
Before embarking on a sign-up and integration, be prepared in that your account may be suddenly closed without prior warning or notice. And without any response and / or resolve.
And then given the "silent treatment".