I recently received a call from your Truworths Chatsworth branch regarding an in-store application for an account — an application I did not make, nor was I present at the store. Disturbingly, the store had full access to my personal details, which raises serious concerns about a breach of my privacy and a potential violation of the Protection of Personal Information Act (POPIA). I was advised that the store manager would investigate the matter and revert to me. Despite my follow-up calls, I have yet to receive any feedback or resolution. To add to my concern, a similar incident occurred at an Identity store, pointing to a broader misuse of my personal data. This situation is deeply concerning, as it places me at risk of identity fraud and financial loss, and constitutes a clear breach of data protection regulations. I hereby request: 1. A full investigation into how my personal information was used and accessed. 2. Confirmation in writing of the steps you are taking to address this breach. 3. Immediate feedback on this matter, as I consider escalating it to the Information Regulator of South Africa. I expect urgent feedback within 48 hours to avoid further action.