“I would like to express my sincere gratitude to Bessie at Truworths Golden Walk for the outstanding service I received. She was professional, friendly, and went the extra mile to assist me. Her warm attitude and dedication made my shopping experience truly pleasant. I highly recommend her service to anyone visiting the store.”
“I am still waiting on anyone from Truworths to contact me regarding my Online order of which an item I did not recieve,,but Truworths failed to refund my account. I was in store Kuils River branch when I opened the packages and they told me they couldn't refund me cos the item wasn't in the package? I waited 7-10 working days and I am still waiting for my refund. I even had to take bank statement to Branch in order proove that I wasnt lying? And still not action? Truworths Customer service is putrid. Order no o320791521 purchase was made 28 July 2025????”
“Nomsa from Birch Acres mall provided exceptional service and helped me find the ideal dress and shoes for my event .Her knowledge and enthusiasm made my first experience shopping at Truworths Birch acres mall truly enjoyable once again Big Shout-out your friendly service made all the difference 👏🏽”
“I wish to thank Truworths Nkomazi Plaza for such a great Service. I was away and as a result could not manage to collect my online order at the branch. I was advised by the Manager, Monica to write letter which I gave to my wife to collect the parcel. My problem was solved. My parcel is now collected and I am very happy with the service provided today.”
“I would like to applaud Tshepo at Truworths Moratiwa Mall. I went to buy my old lady a coat, which she did not know what kind of a coat she wanted, I left her with Tshepo, after I tried to convince her with a few coats but never won. Tshepo then got her a coat that she really loved and she even said, she's gonna wear it at church.
Tshepo you are a star, your patience and service really helped us out because what's more important is that she finally decided to buy a coat with your help. Thank you.”
“Assisted by Amogelang (YDE Centurion) on the 04/08/2025
Your dedication, hard work, and attention to detail have not gone unnoticed. You have gone above and beyond to deliver exceptional service, and your commitment to excellence is truly impressive. Your ability to effective communication and time management is something to be admired, and I have no doubt that you are a valuable asset to your team and your company.
Keep the good work up!!”
“Being a client for as forever, I was so disappointed, had to wait for ten minutes for a supervisor, One of the items was on sale and markdown and the manager said she can’t give me the item for the price it was shown was a human error, it was just a very bad experience after that the cashier however was amazing”
“Lack of customer service is appalling! Closed my account today along with 2 family members. Not tolerating poor customer service.
Online is the worst i've experienced in SA! Takes long and the store cant even find your order. Then you are not given a bag to carry your shopping after spending more than R3000.00. Decided to return the lot to them and walked out empty handed after 30 minutes of waiting for my order - infuriating!”
“I was assisted by this amazing kind hearted woman. I wasn't really sure what I wanted and no matter how many times I asked her for assistance with shoe sizes yoh she never got tired of me 🥹🥹🥹🥹. She assisted me until I found my size but i had to order it online. Uhhh bless that soul.. She works at Westgate Mall Truworths (220), her name is Hazel Sekokotla , she works by the shoe section. . Im so happy with her service !!! 🥺♥️♥️♥️♥️”
“i would not advise anyone to buy from truworths online they deliver time is very bad and they dont keep to the time frame plus the agents and mangers that work for online never seem to help customers at all”
“I am here for Lebo mall, merchandising is very poor, you will get lost in that shot, you get into the shop without finding something nice, it's not like any Truworths shops, get a new merchandiser for your shop”
“I will like to applaud a very nice lady at Truworths Tembisa Mall by the name of Thato. I went to buy my old lady a coat, which she did not know what kind of a coat she wanted, I left her with Thato, after I tried to convince her with few coats but never won. Thato got her a coat that she really loved and she even said, she's gonna wear it at church.
Thato you are a 💥, ur patience is out of this world 👌. Thank you.”
“Truworths Flora Centre is absolutely amazing. Service by Betty and Portia is fantastic. They are friendly, knowledgeable and their service is top-notch. Thank you ladies.”
“Good afternoon, I had a wonderful experience at Truworths Moratiwa Mall and I am very impressed by the service i received from Tshepo Rakgalakane, he was so helpful and conducted his task with zest and professionally as it is rare to get great customer service and Truworths can be proud of him. I will recommend him to my friends, neighbors, brothers and sisters all because of the service i received. Keep it up.”
“After nearly 40 years I am closing my account with Truworths. On Sunday I try to return an online item to Office London Eastgate, & get accused of returning a worn pair of sneakers. Eventually after a whole debacle, the manager agrees to put a credit through. Today 25 June 2025 I go into Truworths East Rand Mall to find out my card has been blocked. Trying to answer 20 questions to the Customer Service chap on the phone with a queue of people waiting disclosing all my personal details. The question that topped it, "What transaction did you make on the 10th of June!!!!!!!!" I cancelled the R3000 transaction & walked out.
I'm done with Truworths!!!!!!”
“extremely poor and unprofessional service I received at your Table Bay Mall branch on 5 May 2025. This is the second disappointing incident I’ve had with staff at this specific branch in less than two months, and I feel it is necessary to bring it to your attention.
On this occasion, I visited the store to exchange a brand-new Uzzi softshell jacket that I received as a birthday gift just the day before. The jacket was still in its gift bag, unworn, and had the original tag and barcode intact. I approached the cashier and politely explained that I only needed a bigger size and did not require a refund.
The cashier referred the matter to the manager, Amber Dezhané, who appeared visibly irritated when called, as she was engaged in a personal conversation with another individual in the store. Despite the line forming, at the only till opened in the whole shop, and my request waiting to be addressed, she prioritized continuing her personal interaction, even leaving briefly to fetch her phone for the individual to exchange contact details before assisting the cashier.
When she finally did address me, I explained the situation again and emphasized that I didn’t have the slip as it was a gift, but I simply wanted an exchange. Without much consideration, she refused the exchange, stating it couldn’t be done and the stock would then be inaccurate. I said to the manager that this is not true, because she has the barcode and details of both jackets. I informed her that I will be taking this further, because my consumer rights are being violated. The item was not damaged or worn with its original label. I would totally understand that the shop would require a slip if I asked for a refund, but it was just an exchange for a bigger size. I accepted her decision respectfully and left to exit the store.
However, as I walked away, I overheard the cashier mention that the exchange should be possible due to the intact barcode and condition of the item. The manager then incorrectly claimed that I "just wanted a refund anyway," which was completely untrue and humiliating to hear—especially in front of other customers. When I turned around, intending to address this misrepresentation, the manager was still casually socializing and even walked the other individual out of the store.
I found this experience not only frustrating but also deeply embarrassing. A manager's conduct should reflect leadership, professionalism, and respect for customers. In this case, I was treated dismissively and spoken about behind my back in a derogatory and inaccurate manner.”
“I ordered online,a week later I received an email saying some items are no longer available.After 2 days I received another email to come collect.The cashier gave Me my order and asked Me to sign,I did unconsciously,but as I exited I noticed my package was light,opened it and found only 1 item,went back and She confidently told me other items are being processed.At first she did not bother to tell me,neither in their email.i feel scammed because I already signed.And I needed the dress for my anniversary now I have nothing to wear.I am pissedand frustrated.”
“I recently received a call from your Truworths Chatsworth branch regarding an in-store application for an account — an application I did not make, nor was I present at the store. Disturbingly, the store had full access to my personal details, which raises serious concerns about a breach of my privacy and a potential violation of the Protection of Personal Information Act (POPIA).
I was advised that the store manager would investigate the matter and revert to me. Despite my follow-up calls, I have yet to receive any feedback or resolution.
To add to my concern, a similar incident occurred at an Identity store, pointing to a broader misuse of my personal data.
This situation is deeply concerning, as it places me at risk of identity fraud and financial loss, and constitutes a clear breach of data protection regulations.
I hereby request:
1. A full investigation into how my personal information was used and accessed.
2. Confirmation in writing of the steps you are taking to address this breach.
3. Immediate feedback on this matter, as I consider escalating it to the Information Regulator of South Africa.
I expect urgent feedback within 48 hours to avoid further action.”
