“Good day client tell your collections department to stop calling non stop i only missed 1 pay of which I can pay anytime no has the right to force me making payment arrangements, 2 my phone belongs to me I will simple block them ,they call day & night”
“I place my order on the 19 Feb until today which is the 2 March have not received my parcel, when I call them they say the courier has not collected the parcel.”
“You said:
Today the 1st of March 2026 I went to the Truworths Gateway branch where I thereby went to the sale section of the store. There were a whole lot of jeans on sale n I had picked 1 which was marked down for 700 to 450 and then marked down again to 350. Went to the till. Paid for it with my truworths account. Looked at reciept and saw that I was charged the normal price. The manager was called and she investigated the matter n then after a while came to me and said that it was a error and the item in not marked down. My concern is why was the jeans along with another 5 to 6 other jeans marked down and placed on the sale section. It's unacceptable. Please can you tell me what needs to be done further.
Make this sound professional
ChatGPT said:
On 1 March 2026, I visited the Truworths branch at Gateway Theatre of Shopping. While browsing the sale section, I selected a pair of jeans that had been clearly marked down from R700 to R450 and then further reduced to R350. The item was displayed among several other jeans in the designated sale area.
At the point of payment, I used my Truworths account to complete the purchase. After reviewing my receipt, I noticed that I had been charged the full original price instead of the advertised sale price. I immediately brought this to the attention of the staff, and the manager was called to investigate. After some time, I was informed that the markdown was an error and that the item was not actually on sale.
My concern is that the jeans were displayed in the sale section with marked-down pricing, along with approximately five to six other pairs presented in the same manner. This created a clear impression that the items were legitimately discounted. It is unacceptable for customers to be misled in this way, whether due to a pricing or display error.”
“I contacted Truworths Online to follow up on my delivery. Unfortunately, the customer service experience was very disappointing. The agent did not demonstrate basic phone etiquette and failed to record my tracking number, requiring me to repeat it several times. I was informed that my order was collected on the 17th and is still with the courier.
I acknowledged the stated 5–7 working day delivery timeframe and simply mentioned that other retailers such as Foschini often deliver sooner. The agent responded dismissively, stating that this is not Foschini and that they are within their service agreement. When I asked if that was an appropriate way to speak to a customer and requested his name, the call was abruptly disconnected.
I called back to escalate the matter and asked to speak to a manager. Instead of transferring me, the second agent asked how he could assist, despite my request already being clear.
Listening and professionalism are fundamental customer service skills. I strongly recommend that staff receive additional training on communication, escalation handling, and professional conduct. Please also remember that customers are essential to the success of your business.”
“The service I received is very bad
So a friend of mine stays at Cape Town
So she decided to send me an online order
To collect at at Jubille mall with the reference number and stuff
Wen I got the they say I must have a referral letter
What I don’t understand that is that they ddnt even start that in the term n conditions”
“The online service is bad, the items you see online they are not available and have to be sourced. 5 to 7 days is not met, 1 order comes i different days, items online always no sizes. Its not like other shops where they have warehouse and stock ready for shipping”
“Office London Claremont staff members Nosi and Ayaboiye are excellent at there jobs always helpful I came with a problem they did not hesitate to help even though it was not there problem to correct they did it with a smile well done that’s why they are my store to shop at always.”
“Parow store the manager not friendly and helpful very disappointing .I think the must get training on how to handle customer .did not even say sorry .very sad.”
“I'm extremely disappointed with how Identity handles customer queries. I fully paid my balance in October, but my account wasn't updated. Despite sending emails, I only get automated responses, and it's concerning how many clients might be unfairly blacklisted due to this.”
“I ordered size 9 men shoes but they delivered different sizes 12 and 8 imagine. I don't give truworths any star. When it comes to raid they can call you every hour even when you're short with R50 you can't rest.”
“They don't even deserve the one star I gave them.... they're online shopping is just the worst platform ever. Ordered on the 28th Dec 2025 to date I have nor received my order worst these no communication, assistant nor can one even track the order.”
“Online order came now I need to change sizes as the cuts are always not correct even though it’s same brand earth addict in my case now the online price has gone higher I’ve notice this regular pattern with them they keep increasing the online prices and scamming customers I can’t change instore cos stores don’t have sizes so I must return instore get the lower amount refunded yet I paid courier then pay higher and courier again to rebuy the right size of same item that’s day light robbery”
“I have tried with no success to order online.
I keep getting a message I can purchase R5800
But my online order is declined without a valid reason??? 😔”
“It is always a pleasure for me yo shop at Truworths in Dihlabeng mall Bethlehem especially with the presence of Seipati who is always welcoming and makes sure you leave certisfied with your merchandise .
A very happy individual by nature she is such s blessing to your store and thats what we need as shoppers and she makes it easy for me personally whenever i do my shopping there and if i was her manager she deserves a manageral position .”
“The online platform sucks and very frustrating it has be 2 weeks now waiting for my order. They can do better it’s giving low quality incompetent service provider”
“TRUWORTHS SANDTON CITY is the best store ever, what an amazing staff. I've enjoyed my shopping, I felt like a king as a customer. The atmosphere inside the shop was a Christmas vibe of buying gifts for your loved one. Every department had a sales assistant. The cosmetics department's fine fragrances were amazing. What about the lady named Tracy Rantai who assisted me with my shopping experience? It was easy to buy underwear; Tracy also helped me with my shoe selection. Last but not least, the point of sale sales assistant made my payment transaction amazing due to their assistance. Thank you, TRUWORTHS SANDTON, for your wonderful customer service.”
“Worst to store shop ever @ mall of Africa. How can you operate with two till points on a festive season while you see that there's more than 50+ customers in store. Poor management planning.”
“Today I came to Truworths looking for a phone at the jewellery counter and then I saw a watch, a smart watch then Sheila and Daniel helped me with setting my watch. I left as a happy customer I'm definitely going back to shop at Truworths Highveld Mall 293.”
