“I will like to applaud a very nice lady at Truworths Tembisa Mall by the name of Thato. I went to buy my old lady a coat, which she did not know what kind of a coat she wanted, I left her with Thato, after I tried to convince her with few coats but never won. Thato got her a coat that she really loved and she even said, she's gonna wear it at church.
Thato you are a 💥, ur patience is out of this world 👌. Thank you.”
“Truworths Flora Centre is absolutely amazing. Service by Betty and Portia is fantastic. They are friendly, knowledgeable and their service is top-notch. Thank you ladies.”
“Good afternoon, I had a wonderful experience at Truworths Moratiwa Mall and I am very impressed by the service i received from Tshepo Rakgalakane, he was so helpful and conducted his task with zest and professionally as it is rare to get great customer service and Truworths can be proud of him. I will recommend him to my friends, neighbors, brothers and sisters all because of the service i received. Keep it up.”
“After nearly 40 years I am closing my account with Truworths. On Sunday I try to return an online item to Office London Eastgate, & get accused of returning a worn pair of sneakers. Eventually after a whole debacle, the manager agrees to put a credit through. Today 25 June 2025 I go into Truworths East Rand Mall to find out my card has been blocked. Trying to answer 20 questions to the Customer Service chap on the phone with a queue of people waiting disclosing all my personal details. The question that topped it, "What transaction did you make on the 10th of June!!!!!!!!" I cancelled the R3000 transaction & walked out.
I'm done with Truworths!!!!!!”
“extremely poor and unprofessional service I received at your Table Bay Mall branch on 5 May 2025. This is the second disappointing incident I’ve had with staff at this specific branch in less than two months, and I feel it is necessary to bring it to your attention.
On this occasion, I visited the store to exchange a brand-new Uzzi softshell jacket that I received as a birthday gift just the day before. The jacket was still in its gift bag, unworn, and had the original tag and barcode intact. I approached the cashier and politely explained that I only needed a bigger size and did not require a refund.
The cashier referred the matter to the manager, Amber Dezhané, who appeared visibly irritated when called, as she was engaged in a personal conversation with another individual in the store. Despite the line forming, at the only till opened in the whole shop, and my request waiting to be addressed, she prioritized continuing her personal interaction, even leaving briefly to fetch her phone for the individual to exchange contact details before assisting the cashier.
When she finally did address me, I explained the situation again and emphasized that I didn’t have the slip as it was a gift, but I simply wanted an exchange. Without much consideration, she refused the exchange, stating it couldn’t be done and the stock would then be inaccurate. I said to the manager that this is not true, because she has the barcode and details of both jackets. I informed her that I will be taking this further, because my consumer rights are being violated. The item was not damaged or worn with its original label. I would totally understand that the shop would require a slip if I asked for a refund, but it was just an exchange for a bigger size. I accepted her decision respectfully and left to exit the store.
However, as I walked away, I overheard the cashier mention that the exchange should be possible due to the intact barcode and condition of the item. The manager then incorrectly claimed that I "just wanted a refund anyway," which was completely untrue and humiliating to hear—especially in front of other customers. When I turned around, intending to address this misrepresentation, the manager was still casually socializing and even walked the other individual out of the store.
I found this experience not only frustrating but also deeply embarrassing. A manager's conduct should reflect leadership, professionalism, and respect for customers. In this case, I was treated dismissively and spoken about behind my back in a derogatory and inaccurate manner.”
“I ordered online,a week later I received an email saying some items are no longer available.After 2 days I received another email to come collect.The cashier gave Me my order and asked Me to sign,I did unconsciously,but as I exited I noticed my package was light,opened it and found only 1 item,went back and She confidently told me other items are being processed.At first she did not bother to tell me,neither in their email.i feel scammed because I already signed.And I needed the dress for my anniversary now I have nothing to wear.I am pissedand frustrated.”
“I recently received a call from your Truworths Chatsworth branch regarding an in-store application for an account — an application I did not make, nor was I present at the store. Disturbingly, the store had full access to my personal details, which raises serious concerns about a breach of my privacy and a potential violation of the Protection of Personal Information Act (POPIA).
I was advised that the store manager would investigate the matter and revert to me. Despite my follow-up calls, I have yet to receive any feedback or resolution.
To add to my concern, a similar incident occurred at an Identity store, pointing to a broader misuse of my personal data.
This situation is deeply concerning, as it places me at risk of identity fraud and financial loss, and constitutes a clear breach of data protection regulations.
I hereby request:
1. A full investigation into how my personal information was used and accessed.
2. Confirmation in writing of the steps you are taking to address this breach.
3. Immediate feedback on this matter, as I consider escalating it to the Information Regulator of South Africa.
I expect urgent feedback within 48 hours to avoid further action.”
“We ordered shirts online for my son’s wedding. When we went to collect them we were told a reference number was not good enough. He had to come in to collect them, as if he does not have enough going on pre wedding. Very frustrating and disappointing.”
“I ordered a 100ml bottle of Dunhill Desire Red from Truworths and God save us where they sourced these perfumes from because it was just a waste of money while Truworths laugh all the way to the bank. This thing didn't even last 1 minute, as soon as you walk out the door it's gone. It literally falls off the cliff immediately and after 1 hour its as if you never did put the stuff on even if you soaked yourself in it. I would like to know who supplies them with this knock off stuff because its the highest form of thievery. Dont ever buy any of their perfumes online. Ever!!! Go and sample perfume in a store before you buy and rather come back the next day to buy it after you tested its durability.”
“I am writing to express my concerns regarding the start time of your SALE
especifically the one starting at 12 pm. As a customer who travels from Vredenberg, I find it challenging to arrive on time, especially since I have to wait until 12 o'clock.
Furthermore, I feel that starting the sale at 12 pm shows a lack of consideration for customers like myself who have to travel a distance to get to your store. It seems that the company is not prioritizing the needs and convenience of its customers.
I would appreciate it if you could take my feedback into consideration and explore alternative start times that would be more accommodating to customers.
As you know, business relies heavily on customer satisfaction, and I hope that you will take my concerns seriously.”
“Truworths scammed me into applying for an account. I was applying for a job opportunity and little did I know it was linked to their unseen account application. Only after which I was sent an email stating it was an application for them and now my credit score is messed up.”
“I went to pay R300 for my mother’s account and their sales lady Pamela put an extra zero in the machine making it R3000. I requested for a refund and their Supervisor Zayn refused and said any payments made towards the account cannot be refunded. Bloody thiefs!!”
“Stay away from Truworths ONLINE. The service is horrendous. I waited 19 days after running after them every day before I received my item. Even then when I got to the store I was told it wasn't there.
They do absolutely NOTHING about complaints and just send generic emails. They never bother to call a person even after many promises to do so.
They couldn't even read my order properly. I had to break it down line for line for them... and still they were confused.
When you receive an update that item is with courier, rather go back to bed because it stays with the courier for weeks on end. I used to love Truworths but their service is non existent. They don't give a hoot about complaints, you're just wasting your time. They have zero regard for their customers. ZERO. I have also encountered a lot of untrained staff lately. They roll their eyes in their head when you talk to them or they just start a conversation between themselves whilst you're talking. RUDE! Absolutely disgusted with Truworths!!!!!”
“Truworths online service is horrible. They'd say orders would be delivered within 5-7 days but a month would go by, even if you opt for collection at the store.”
“I purchased 2 tshirts as a gift from Truworths Pavillion on Saturday 28th Dec. Cashier had to pass a credit because she didn't take the discount into account. Reinvoiced and gave me only 1 till slip. Did not receive a credit
note. Washed the tshirts and it shrank in the wash. Visited store today for a refund. They couldn't find the credit that they did on Saturday. Gave me a gift voucher instead. Did not believe for a moment they couldn't find the credit note. This is the reason why I don't like shopping at Truworths.”
“Thank you Nontando at Truworths Customer service for your excellent customer service. I wanted to find out if there was any purchases made on my account without my consent. She confirmed and everything for me and I was put at ease that there all purchases were made by myself. I also had a higher than usual credit limit which I didn't understand and she managed to explain that that was what they call cushion limit. Overall she was very professional and she knew her stuff. Cudos to you Nontando. Kepp up the good work.”
“Bought 2 bottles of perfume online. They split it into 2 parcels. I received the sms for collectio. At the collection store they could only find 1 parcel. I had to go back to the store again for the 2nd. It contained the wrong perfume! I am imformed that I have to go back to the store a 3rd time costing me 3times the petrol and parking for their mistakes! Not on”
