“I wish I read the reviews beforehand, I received part of my order and no communication on when to expect the rest of my order, I'm very disappointed 😞. I will never buy online 😢”
“Placed an online order on 14/01/2024. It was a birthday gift for someone and I still haven’t received it 9 days later..
Pathetic customer service. Will definitely not be ordering again.”
“I purchased items on the 20th of December 2022 and they could not deliver my items in full, on the 4th of January 2023 they delivered part of the items and I'm still waiting for the rest of the items.
I really thought that Truworths online will be the new way to purchase but sorry if you want assistance go to a store.
You suck...........”
“When you shop online they confirm your order, but when it's time for delivery they send sms that they can't find some items. Your online shopping is pathetic, just do us a favour and close it”
“You are the worst clothing shop ever!!! I wish there was a social platform I could shame you!!! You are such a dishonest scamming clothing outlet!!! But believe me....word of mouth and my personal reviews to friends will defnitely block people from EVER walking into the same trap as me with you guys!!!”
“I dont understand why they cant source all your orders and then deliver it.
It has been 8 days and I am still waiting on package 4🙄.
Poor delivery service system.”
“Useless online store..bought something 8 fays ago and am still waiting for my order. You guys must learn (from Superbalist and Takealot) on how you should treat your customers.!!”
“Truworths really needs to fix their online system,It keeps reloading so it is not possible to check out. These days very few people enjoy going into a shop thus preferring to rather shop online.”
“There is something wrong with their online platform?? It keeps reloading the page and you cannot finalise an order!! Been trying since yesterday on both my laptop and 2 different cell phone. The lady in store did not want to take my order on the phone (Hemmingways), and INSIST that I have to go and place the order IN the store in person! Now the one jean I wanted is OUT OF STOCK already!!”
“Please stop harassing your customers with non stop calls, no one is running away from their bills especially if you skip an installment, they will call you non stop with different numbers leaving you voicemails daily. I'm really disappointed in your service as a big international store you should know better. Try to call non stop if a customer skipped maybe 2 or 3 payments.”
“Truworths clothes are great quality however I would advise anyone doing an online purchase to not have their items delivered to their home. I had order 6 items online and had them delivered on 6 different days and sometimes weeks apart. Their method of delivery needs to be reevaluated. People have jobs and when we asked for delivery it's due to convenience. How do you expect an individual to be available on 6 different days st different times.”
“They don't even deserve 1 star, because they are the biggest bunch of ****s and harass you. They promise you continually, even after speaking to 1 supervisor and 3 other staff. Asked to have my number remove because i do not have an account and never have. They have promised me since last week Tuesday and still call come. I will never ever open an account and will tell everyone to do the same. STAY AWAY FROM THEM.”
“You keep changing the rules as to who must collect online purchase at the store this is unacceptable Northgate Truworths worst customer service the staff are not well trained, they are soooooo ignorant as well”
“I made an online order, 7 days go by with no updates. I email the customer service and nobody responds. Today I got an sms saying my order has been canceled. This is the most disappointing online shopping experience and the worst customer service as nobody seems to respond to emails. I have no idea when I will be refunded or why my order was canceled. Worst experience. Don’t purchase online from Truworths!”
