“Good day client tell your collections department to stop calling non stop i only missed 1 pay of which I can pay anytime no has the right to force me making payment arrangements, 2 my phone belongs to me I will simple block them ,they call day & night”
“I place my order on the 19 Feb until today which is the 2 March have not received my parcel, when I call them they say the courier has not collected the parcel.”
“You said:
Today the 1st of March 2026 I went to the Truworths Gateway branch where I thereby went to the sale section of the store. There were a whole lot of jeans on sale n I had picked 1 which was marked down for 700 to 450 and then marked down again to 350. Went to the till. Paid for it with my truworths account. Looked at reciept and saw that I was charged the normal price. The manager was called and she investigated the matter n then after a while came to me and said that it was a error and the item in not marked down. My concern is why was the jeans along with another 5 to 6 other jeans marked down and placed on the sale section. It's unacceptable. Please can you tell me what needs to be done further.
Make this sound professional
ChatGPT said:
On 1 March 2026, I visited the Truworths branch at Gateway Theatre of Shopping. While browsing the sale section, I selected a pair of jeans that had been clearly marked down from R700 to R450 and then further reduced to R350. The item was displayed among several other jeans in the designated sale area.
At the point of payment, I used my Truworths account to complete the purchase. After reviewing my receipt, I noticed that I had been charged the full original price instead of the advertised sale price. I immediately brought this to the attention of the staff, and the manager was called to investigate. After some time, I was informed that the markdown was an error and that the item was not actually on sale.
My concern is that the jeans were displayed in the sale section with marked-down pricing, along with approximately five to six other pairs presented in the same manner. This created a clear impression that the items were legitimately discounted. It is unacceptable for customers to be misled in this way, whether due to a pricing or display error.”
“I contacted Truworths Online to follow up on my delivery. Unfortunately, the customer service experience was very disappointing. The agent did not demonstrate basic phone etiquette and failed to record my tracking number, requiring me to repeat it several times. I was informed that my order was collected on the 17th and is still with the courier.
I acknowledged the stated 5–7 working day delivery timeframe and simply mentioned that other retailers such as Foschini often deliver sooner. The agent responded dismissively, stating that this is not Foschini and that they are within their service agreement. When I asked if that was an appropriate way to speak to a customer and requested his name, the call was abruptly disconnected.
I called back to escalate the matter and asked to speak to a manager. Instead of transferring me, the second agent asked how he could assist, despite my request already being clear.
Listening and professionalism are fundamental customer service skills. I strongly recommend that staff receive additional training on communication, escalation handling, and professional conduct. Please also remember that customers are essential to the success of your business.”
“The service I received is very bad
So a friend of mine stays at Cape Town
So she decided to send me an online order
To collect at at Jubille mall with the reference number and stuff
Wen I got the they say I must have a referral letter
What I don’t understand that is that they ddnt even start that in the term n conditions”
“The online service is bad, the items you see online they are not available and have to be sourced. 5 to 7 days is not met, 1 order comes i different days, items online always no sizes. Its not like other shops where they have warehouse and stock ready for shipping”
“Parow store the manager not friendly and helpful very disappointing .I think the must get training on how to handle customer .did not even say sorry .very sad.”
“I'm extremely disappointed with how Identity handles customer queries. I fully paid my balance in October, but my account wasn't updated. Despite sending emails, I only get automated responses, and it's concerning how many clients might be unfairly blacklisted due to this.”
“I ordered size 9 men shoes but they delivered different sizes 12 and 8 imagine. I don't give truworths any star. When it comes to raid they can call you every hour even when you're short with R50 you can't rest.”
“They don't even deserve the one star I gave them.... they're online shopping is just the worst platform ever. Ordered on the 28th Dec 2025 to date I have nor received my order worst these no communication, assistant nor can one even track the order.”
“Online order came now I need to change sizes as the cuts are always not correct even though it’s same brand earth addict in my case now the online price has gone higher I’ve notice this regular pattern with them they keep increasing the online prices and scamming customers I can’t change instore cos stores don’t have sizes so I must return instore get the lower amount refunded yet I paid courier then pay higher and courier again to rebuy the right size of same item that’s day light robbery”
“I have tried with no success to order online.
I keep getting a message I can purchase R5800
But my online order is declined without a valid reason??? 😔”
“The online platform sucks and very frustrating it has be 2 weeks now waiting for my order. They can do better it’s giving low quality incompetent service provider”
“Worst to store shop ever @ mall of Africa. How can you operate with two till points on a festive season while you see that there's more than 50+ customers in store. Poor management planning.”
“Constantly harassed almost 10 times per day by accounts asking when I'm going to pay my account. After explaining each time that I will pay my account as I always do at the end of the month they continues to phone abd ask me the same question again and again. Im disgusted with the harassment and can't wait to close my account ar the end of the month. Totally disgusting. If these calls continue I will be making a case with the police for harassment”
“The online buying services sucks big time, it has now bewn 8 days with no real track time. I have tried to use the whatsapp communication to track & even chat to a consultant which has proven to be equally useless as they alap couldn't track my order & when they did they said my order would be delivered Thursday 22/10/2025 and today it's the 23rd and i went to collect only to find out the order isn't there and the store also cannot find/track my order. Totally unacceptable service and NEVER again will I buy anything online and will not advice anyone to do so.”
“I bought this nice brown belt two months ago and it just trike on its own. The belt is lovely and I love it but now it’s useless. Please guys sell better quality, what a waste of my money”
“This is one of the worst online service I have received. Placed my order at Somerset Mall 2 weeks ago,(I live in Gordonz bay)that's 10 mins away. To be told when I was hunting my order down, that Me , the Client is lying...etc etc..(i luckily have saved all evidence of conversations etc)everyday for 2 weeks , I made contact ...to be lied at..by so called professionals. I am still waiting for my order..Still Have not received..but today I am closing my account and they can keep the order. We don't have a Service industry that works correctly. I am appalled by this Service!!!!”
“Truworths' online website is just so ridiculous. Looking up the shoe size guide, gives only clothing sizes??!!
Descriptions of clothing's are very similar.
Please...a company that's been in business so long should seriously invest in a decent online store...check out Superbalist.”
“I am still waiting on anyone from Truworths to contact me regarding my Online order of which an item I did not recieve,,but Truworths failed to refund my account. I was in store Kuils River branch when I opened the packages and they told me they couldn't refund me cos the item wasn't in the package? I waited 7-10 working days and I am still waiting for my refund. I even had to take bank statement to Branch in order proove that I wasnt lying? And still not action? Truworths Customer service is putrid. Order no o320791521 purchase was made 28 July 2025????”
