“Stay away from Truworths ONLINE. The service is horrendous. I waited 19 days after running after them every day before I received my item. Even then when I got to the store I was told it wasn't there.
They do absolutely NOTHING about complaints and just send generic emails. They never bother to call a person even after many promises to do so.
They couldn't even read my order properly. I had to break it down line for line for them... and still they were confused.
When you receive an update that item is with courier, rather go back to bed because it stays with the courier for weeks on end. I used to love Truworths but their service is non existent. They don't give a hoot about complaints, you're just wasting your time. They have zero regard for their customers. ZERO. I have also encountered a lot of untrained staff lately. They roll their eyes in their head when you talk to them or they just start a conversation between themselves whilst you're talking. RUDE! Absolutely disgusted with Truworths!!!!!”
“Truworths online service is horrible. They'd say orders would be delivered within 5-7 days but a month would go by, even if you opt for collection at the store.”
“I purchased 2 tshirts as a gift from Truworths Pavillion on Saturday 28th Dec. Cashier had to pass a credit because she didn't take the discount into account. Reinvoiced and gave me only 1 till slip. Did not receive a credit
note. Washed the tshirts and it shrank in the wash. Visited store today for a refund. They couldn't find the credit that they did on Saturday. Gave me a gift voucher instead. Did not believe for a moment they couldn't find the credit note. This is the reason why I don't like shopping at Truworths.”
“Bought 2 bottles of perfume online. They split it into 2 parcels. I received the sms for collectio. At the collection store they could only find 1 parcel. I had to go back to the store again for the 2nd. It contained the wrong perfume! I am imformed that I have to go back to the store a 3rd time costing me 3times the petrol and parking for their mistakes! Not on”
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“I bought a pair of black heels for work from Truworths online. I always shop at Truworths and the cloths and shoes are always great quality but not this time. The heels are not only uncomfortable, but they dig into your flesh, leaving it red, uncomfortable, bleeding and extremely painful. As an account holder I will be leaving this company to try others. I still have scars to from wearing those heels ONCE.”
“Ordered 20+ days ago and I've called truworths around 10 times to follow up and I have no feedback, but I've been billed for items I did not receive yet. All 10+ agents that I've spoken to were helpless. There's NO supervisor/team leader or manager support for clueless agents. I've spoken to Khanisa and Luleto who promised feedback, and promised a supervisor will call me before the close of business last week which obviously was a clear cut LIE.”
“I went to two of your stores in polokwane and I was very disappointed with what you are now selling. Especially Mall of the North polokwane. It like I was visiting Chinatown. Every thing looks cheap and unappealing. Who is your stylist nowadays. I am 66 years old and I have been your customer since but now I am contemplating to close the account. It is useless to keep it. After all I am old I no longer have use for it. I thought I was going to hold on to it for my grand children but na it is not worth it. What really happened to my favorite fashion house. The outline at Mall of the North is so confusing. Good luck and good bye. Mrs Pheme”
“EVERYTHING!!
I made an arrangement with Truworths and the payment was taken for far more than I arranged to pay.
I called the call centre immediately and now more than a month later , they never get back to you, they have excuses, when i call they cannot give me answers.
I am now very Fed up.”
“I made a payment to Truworths on the 1st of October using their SMS link that they send every month as a reminder. For some reason they can find the payment and have been calling almost everyday asking me to pay of which i respond that i paid, they ask me to send a POP which i do, still cant find my payment. today 16th October i been called by 4 of their agents with stinking attitudes telling me about my missed payment, I lost it with one of them and they have been calling me every minute as if to torture me. I closed my first account with Truworths because of this treatment and harassment. Do better with your good paying customers. you ought to be ashamed of how you treat your customers.”
“R40 worth of airtime later... "sorry we can't assist you, you can call back tomorrow or go to your nearest Truworths store. All because I couldn't remember when last I bought on my account (since I hardly do) and have my previous cell number on the account which they can't assist me with changing, by the way. This is exactly why I always end up closing these ridiculous accounts. Customer service treats you like a criminal when all you're trying to do is create an online profile to purchase a pair of R3000 sneakers. So glad I read these reviews before ordering online. I think I'll just close the account since I don't owe them anything...”
“I bought a winter gown online ,fast & efficient service .The disappointing part is the hands of the gown ,they are way too short .
I've been buying my gowns from Truworths for the past years without any dissatisfaction ,I was really really disappointed cause I'm not enjoying my gown at all .* sad *”
“Why do I have to except a loyalty card from Truworths in order to make a cash purchase of their instore sale items. Left the store without purchasing the items. When did they adopt this policy? Brits Mall Truworths”
“I keep promising I'll never buy from Truworths again but I'm slow to learn. I'd you are 2 days late with a payment, they start harassing you. They treat their clients like criminals.”
“Received a gift with gift receipt to exchange, was bought on 50%off sale with 30 days return policy. Went to exchange in 14 days was told the sale ended 04-Aug but I can exchange, but have to pay in the price difference. Customer service could not assist me 31-Jul to get the right size, advised to purchase online, once I receive the order I can exchange the gift item for that one. The order placed 31-Jul only arrived 12-Aug. Now I must pay the current price of the item and not the sale price it was purchased at.”
