“I went to Truworth Highveld mall on Sunday the 16th and when purchasing they swiped my card only for them to say they are offline and they said the money that went out on my account will reverse and it didn't and when I go to the bank the bank said Truworths has to refund me and I went there again they told me to send the bank statement and I did and still am not receiving my money and it's being 6 days now. I never experienced such bad service 😕”
“I have been a loyal customer for more than 20years. My payments are always on time and I always it off in 2 or 3 months although my account is over 9 months. On 27th March I wanted to purchase something at Truworths Zevenwacht only to be informed that my account has been blocked. I was so shocked because this has never happened before. I asked them why this was happening and their answer was " it happens sometimes".They then wanted to call the Head Office but I was in a hurry so I said no. It was the most embarrassing moment because there were lots of people behind me. I am closing my account.”
“Please I beg you, don’t get an account here, they scam you. After you signed with them you realize that you will pay extra expenses for example Hollard insurance. I just have this account to get my credit up to buy a car. Will not recomend even to my wort enemy. Very shady and scam you into paying for things you did not agree to. And don’t think you can call head office they very arrogant and shady. I never agree to take out insurance on my card now I have to waist money on insurance for a card I will just have until I qualify for a car.”
“I was at Jabulani mall staff are super friendly from the security at the door, I just need clarity on male securities searching our hand bags, whats the reasoning behind that cause there are tattles by the door. Then immediately I went to ellof street no searching of bags they only check the slip against what you have in the plasic.”
“Hi l went to truworths in Belleville to collect my new card they refused to assist saying that my ID is old l must get another ID l was embarrassed l used the very same ID at other stores even at the bank l have a loan what kind of nonsense is this a manager said no when they asked if they can take my ID”
“I purchase garment. Then, I received a statement for goods i never received. When I went in Truwoths Century City CT. I was accused of collecting the goods. I told to adjust their status which they never did. Sent several emails still no response and not happy”
“A very bad experience at Limpopo mall truworths. I bought a trouser at middleburg only that the trouser doesn’t fit me well. I went to the nearby truworths which is At Limpopo mall. Immediately they noticed that the trouser was not bought from their store they started giving excuses until they told me straight that I must take the trouser back to middleburg, imagine. I then went to siyabuswa truworths they gave me a great service there, thanks to them.”
“I really disappointed in the customer service of truworths since i places an order on the 27th of jan 2023 today its 6 feb it hasn’t arrived yet they waisted my time i was supposed to get those items for my brother’s birthday celebration as a gift now i had to waist my money over something else still today am not served”
“I was so disappointed with my purchase from truworths online. The order i made on the 20th May 2023 was disrespect to my money and time. I received my dress with threads torn on the slit and upper back. The price tag was detached from the dress which made it impossible to return the dress or make an exchange. It looked like someone was fitting the dress and it was then torn. With a purchase of almost R800 that was not value for money. Stop giving us the second hand clothes. Respect your customers and appreciate their money and time. Please ensure that your packaging staff value our money is not like they are doing us a favor. If the order I placed today is unsatisfactory I will take my business to other online stores.”
“I wish I read the reviews beforehand, I received part of my order and no communication on when to expect the rest of my order, I'm very disappointed 😞. I will never buy online 😢”
“I purchased items on the 20th of December 2022 and they could not deliver my items in full, on the 4th of January 2023 they delivered part of the items and I'm still waiting for the rest of the items.
I really thought that Truworths online will be the new way to purchase but sorry if you want assistance go to a store.
You suck...........”
“I went in store to purchase an item I saw online because I was experiencing a problem doing an online purchase.They also told me once I receive the third sms that says ready for collection then I can come in store to collect my parcel.
Yesterday the 22nd December I received a sms stating that my parcel is on its way to the store. Today 23rd December I received an sms at 8:11am stating that the parcel is ready for collection at Identity.
Requested an Uber to collect my parcel only to get there to stand in a long line to be told that my parcel hasn't arrived yet,I then had to request an Uber to just leave again without my parcel.
Such a waste of time and money!
Also, I was told that I am not the first person to experience this, on numerous occasions clients come and collect their parcel and it's not ready-also showing their sms that says their parcel is ready for collection.
This is unacceptable!
Such a disappointment in Truworths online purchase services.”
“I wish I read the reviews before placing an order, I mean everyone knows that when we order in December, we expect delivery before Christmas. Contact Centre is not helpful at all and the ETA is ridiculous. I'm quite disappointed.”
“Omw I wish I had read the reviews before ordering anything from these people,I once ordered sometime in August I think and it took so long to get delivered,this time I received an SMS to say that the order will be delivered soon and have not received any further communication,I tried calling their online shopping department and I was holding for over 20 minutes,I called customer services online to be transferred to the same online shopping department where I had to hold for almost 15 minutes and I just gave up,I will surely never order anything from them,let alone buying anything from them, in any case seems their quality has also gone down.”
“My first and last time ordering at Truworths..I ordered 3pairs of sneakers for kids on the 3rd of December,when I check the status...there's only one pair that's ready for collection...how come they split the order without informing me n what am I going to explain to the kids and what is worse the installment is already up for something that I still have not received”
