“The customer online call service pathetic I have been holding on for someone to answer for the last two days...my waiting for someone to answer was 20 to 30 minutes and yet...no response”
“Don't waste your time purchasing online specifically during "sales". I placed my order seconds after the sale began and everything seems fine and dandy until a week or so later when I began noticing that the status of many of my were changing to: "Not Available".
It is obvious that they do not have any system in place to reserve online stock from in-store stock. This means that your items for your order will only get picked once their staff members physically go to pick your items or try to physically source it from other stores. This deems their online site a waste of time, it is nothing more than a glorified payment portal. They are a disappointment.”
“Truworths at Bedford centre bedfordview. Staff not accommodating and not friendly.
Will never go there again. Thank goodness I closed my account ages ago.”
“As of 2024, Truworths seems to have adopted a zero-refund or cancellation policy regarding their online orders. This can be seen on multiple review sites. It is best to avoid using Truworths at all costs. Somehow, they are being allowed to operate as a "legal scam company"”
“After reading a couple of revies, I see this is actually Truworths MO and not an isolated incident. THEY can change ONLINE ORDERS after it's been placed and cancelled items you have ordered, but as the customer YOU CANNOT CANCEL OR CHANGE YOUR ORDER, after it's been "processed" - basically just some or other BS they claim their barely legal T%C's allows them to do. If a customer no longer wants an order MINUTES after being told that an item they ordered isn't available, they MUST be allowed to cancel that order ONLINE (where it was placed). This is the shady "process" ScamWorths excepts clients to follow. Everything can be done ONLINE, all communication will be done ONLINE, but if you want a refund GOT IN STORE (and obviously forfeit the delivery fee)”
“On Monday 8 July I went to Truworths Wonderboom to assist me to have a dress that was only available in Truworths Potchefstroom transferred to their branch.
I was met by staff unwilling to assist me with my request. I had already spoken to the manager of the Potchefstroom branch and she confirmed that she would be happy to assist to have the dress transferred.
I had to raise my voice to get the attention of the person assisting me because at some point she told me to move away from the counter in order to assist the customers behind me and I said I will not move until I was assisted.
At some point the manager called the Potchefstroom branch and made arrangements to have the dress transferred to Wonderboom.
The attitude of the staff of this Wonderboom branch really leaves a lot to desire. When I went to collect the dress on Friday 12 July the person behind the counter recognized me and remarked loud enough for me to hear "this is this rude gogo". Really?
I don't think I will ever put my feet in that store again. The staff of that store is hopelessly too self centered and unprofessional.
On the other hand, the staff in Truworths Potchefstroom went out of their way to assist me. The manager called me as the courier left with the dress, tracked it and called me when the dress was delivered to Truworths Wonderboom. She later called me to find out if I was happy with the dress. Bless you Tebogo and Thabang in Potchefstroom.”
“Truworths George: Most pathetic service ever. Been standing in line with 16 people in front of me. Half an hour later....still 13 people in line in front of me. Only 3 assisted in 30 minutes. The same experience yesterday. I have made a gow to NEVER repeat this experience.”
“Went to visit church street and the lines are insane, the staff does not care, we waited for more then an hour just to purchase one item and some customers had to go back, what a messed up service very disappointed.”
“Lost my online order and no one could be bothered to attend to my complaint. I had to make follow ups n go back to the store,still haven't received my refund until today. Bad service Truworths Northgate Mall 👎”
“I'm not happy at all with your online orders, it's the second time now i received dirty clothes especially if i order white items, it's like you put them for online purchase because you can't sell them at the shop because they are dirty, I'm disappointed 😡😡😡”
“Hi today I visited truworths in Durban the workshop branch the lady who was assisting me with account activation was very rude to me to an extent that I felt like I was not a paying customer I am a vagrant who is receiving free food parcel. Why is it that she didn't even care to explain the slips she aggresively made me sign when I asked she ignored me like I am a nuisance. The exact time was 15h29 I don't have her name. I now regret my account application if this is what truworths stands for”
“My husband bought me a pair of Pumas at Truworths Greenacres, but the tekkie make a dent if I put it on so I went to Truworths Greenacres to exchange it for one that doesn't do it....so I've explained it to the lady and she shows it to the Manager....so the Manager tells me that this is because of my feet, every tekkie will do that....so I've told him that a pair of shoes for R1400 is not suppose to do that and he said all the shoes does it...and I told him that is my first and I have expensive taste in shoes....but he was not willing to help me....I think the customer service is very bad because you could see that he was not willing to help me....I am very dissapointed in the store.”
“In 2024, you still expect people to use ID's for online collection, you have no app on top of that. There are so many options you can choose to verify if the order belongs to an individual. Even Pep or Jet doesn't use that anymore. You can't expect people to walk around with ID's.
A big store like this, Im really shocked.”
“Truworths have stolen R730 from me.this was added as credit to my account.I have no knowledge or have given consent for any transactions.
There customer service is of no use,always replying via email they can't assist'.after I queried 10 times.I have to pay that amount now to protect my credit profile.Truworths should be ashamed as on hello peter there Lots cases of similar nature .how would you be stealing from your customers?then try and hide what you've done.No one at Truworths can explain why they took the money or what was going on.No staff or even customer service can resolve or explain
Truworths service has dropped from the store I knew since childhood
I know longer believe I this brand, Truworths you might think you got with away with stealing ,but you will be exposed sometime.
You've broken the trust relationship
And left me to resolve this mess
You over promise to customers,then under deliver
Thief's! You Hide behind company policies and brand name... shameless
Not even a call , after logging ten complaints, begging someone to call me”
“We are calling me every minute for R70 that was short from my installment but you don't call me when I pay more than my installment. I have 8 missed calls already for today and still going to call me all day 😡😡😡”
