Truworths Reviews

"I have a complaint with the Bad Girl watch I bought at vaal mall on the 29th of March 2024. The original color of the watch is already fading.\r\n\r\nI then went to truworths in vaalwalk at Vanderbijlpark on the16th of April 2024, the guy who was assisting me there said he can't help me because I did not buy it there (but he was willing to help), I have to go to the shop that I bought the watch from. \r\n\r\nToday, 17 April 2024, I went to Vaal mall truworths, where I bought the watch, the lady who assisted me said to me whenever a client buy jewellery at truworths, they tell them that the warranty does not include the fading of the color, the batteries, and the broken belt, which is what I was not told. And besides that, they weren't even going to help me because 14 days has passed. However, the watch was still going to lose it's color. Unless is the expensive ones, around R3000.00 because it's quality. I personally feel like it was rude for her to say \"anyway, it was going to lose it's color\". I asked her that my R600 is gone just like that, and she confidently said \"yes\".\r\n\r\nI am hoping that my complaint will be fairly attended."

"So I bought what was supposed to be a brown leather jacket...only to discover its pleather leather...how disappointing..the cost was not much different from the real thing...disgusted because it was disguised as a genuine leather article..I have since CLOSED my account"

"So I bought what was supposed to be a brown leather jacket...only to discover its pleather leather...how disappointing..the cost was not much different from the real thing...disgusted because it was disguised as a genuine leather article..I have since CLOSED my account"

"I bought a shoe yesterday 26 February 2024 and went back today 27 February 2024 to exchange the size and the Manager refused bad experience Eastgate Mall Truworths no proper customer care"

"Crushed expectations after cancelled order!\r\n\r\nOrdered a men's fragrance online at a good sale price. Order was just cancelled after a week as they said they no longer had the item. Disgusting customer service support. Will never shop online at Truworth again."

"I have settled my account on the 4th of August, yet it hasn't been updated with the credit bureaus. I have been calling and emailing, but no one has been helping me.\r\n\r\nToday is the 28th of Dec, and this has been negatively affecting my credit profile and Truworths does no care!"

"I would like to take this opportunity and thank the service I received after checking for a coat. The item was only available in Mpumalanga Baberton Trueworths and a lady named Khabonina was able to help me out.\r\n\r\nShe explained process required and was very patient with me and able to answer all questions I had."