“I received my online delivery and the colour of the foundation I ordered was incorrect. It was 5 shades too dark. Yesterday I received another online Order and last night I saw that the security tag was still on the boots. What is the point of online shopping if I have to go to the store and sort out their messes? Absolutely ridiculous.”
“You are the worst clothing shop ever!!! I wish there was a social platform I could shame you!!! You are such a dishonest scamming clothing outlet!!! But believe me....word of mouth and my personal reviews to friends will defnitely block people from EVER walking into the same trap as me with you guys!!!”
“Truworths has the worst service sies. I ordered online and only received one item. I also order from Foschini received everything intact with no delivery charge. Bloody Truworths charges for deliveries but delivers in parts and was told to be my address yesterday but no delivery came through.Another issue my expensive boot came with the tag on it the b point of ordering online is cause can't go to the store now you send my shoe with the tag how am I supposed to wear it that's very irresponsible of a big brand like Truworths. The agent called did nothing she deserves to be fired. I asked for the rest of my order when couldn't give answers. Truworths you don't deserve to be in business this is utter rubbish. Learn a thing a two from Foschini and Woolies. You'll never get my business that's for certain”
“Truworths online customer service is really disappointing. Its been a month and I haven't received my refund, i sent dozen emails and reply is always the same "it's been processed" for a month now”
“I called in to request that they track an order I made on the 18th of March but I was taken back and forth with 0 outcome
, I'm not happy with your service.”
“I ordered online on 1March2022. I payed because I needed the item ASAP. I got an sms on 03March and 4 March to ensure there is someone at the delivery address. It I did not get the sms, I would not have creates expectations with my child. Bad delivery service”
“Absolutely useless. I have a gift item that I needed to exchange. Every other store gives u no hassles except truworths. Absolutely pathetic. Manager is out of the store unable to assist”
“Pathetic service, bought a item and cashier failed to provide me with a receipt, upon exchange manager was rude, they act as if they doing us a favor but we actually pay their salary pathetic gateway store, disgusted, will make sure I take it to social media so people know how pathetic Truworths is, they cashed for the item when I am not the account holder but upon returning the item they said the account holder must return it, it was convenient to sell the item but to exchange it they asked for the account holder what a joke, other stores never give customers a hassle its just a receipt but the tag was on the clothes.”
“Worst service ever
Very Ruth agents at call centre's. Truworths have no compassion for customers, told them you in hospital Will make payment when you out, the nerve to tell you about debit orders and online payments. Still sends you several messages a day about you account that's in arrears and calls you several times a day for a R80. 00. I Will close my account.”
“WORST SERVICE EVER!
When your account is in arrears for a mere 60 rands they will call 100 times a day, even call employers but when you have settled the account and want it closed they will keep telling you that your payment has not reflected as yet, despite sending proof and being assured by them that the payment will reflect the next day.
I regret ever opening the account with them”
“They are rip offs they finance a car for me through tracer finance I think them not to call me and tracer denied my loan so the car had to go back do not do business with this crooked corrupt business they so me a defective car the transmission is going out of the car it better not show up as a repossession on my credit or it will be there asses I am seeing them the paper work is in the possession they will charge you 25.0p a day until they you return the car that they do not tell you so do not do business with truworth my case is now in hands of the Howard County prosecutors off they better give my 1000.00 back or a judge will make them give it to me or I will take there assets as I can there is fraud here criminal charges will be filed against the owner Allison purvis they not when I will make this public or pay me my 1000.00 they owe mr”
“Worst exchange policy! I have recently received gifts for my newborn baby, unfortunately the person that gifted these has lost the slip. Truworths refuses to exchange them for larger sizes without the receipt even thou items have tags ect. I have changed both edgers and woolworths items and have not received such pathetic service. I will certainly not return to Truworths! They should be moving with time.. forward and not backwards! I'm now forced to sit with items that will never fit my baby. What a waste.”
“I am very much disappointed with Truworth I ordered SKU50247826 online paid with my credit card on the 3rd of August for my niece. I selected store pick up, to my surprise the store never received my order. still have not received the order yet, they never called to apologize for nothing. their response was "our technicians are working on it." they don't value customers.
I have always thought that they were professionals, I guess I was wrong.
Below is my confirmation email from truworth.
Thank you for your order o12520902 on Truworths online. You can track your order online in the My Orders section on your profile. You will also receive SMS updates on the progress of your order.
If you are collecting from a Truworths store, please bring your South African Identity Document / Passport / Driver’s License as well as the order confirmation SMS with you when you collect your order.
Need assistance?
Send email to online@truworths.co.za or phone 087 285 9401.
Here are the details of your order:
Order # o12520902
Placed on: 03/08/2018 23:33 PM
Status: Submitted
DELIVER TO:
Truworths Somerset Mall
Somerset Mall, Intersection Of N2 And R44
Somerset West, 7130
(021)8526470/1
Standard delivery (3 - 5 working days)
PICK UP BY
E
PAYMENT:
CREDITCARD”