“The online platform sucks and very frustrating it has be 2 weeks now waiting for my order. They can do better it’s giving low quality incompetent service provider”
“TRUWORTHS SANDTON CITY is the best store ever, what an amazing staff. I've enjoyed my shopping, I felt like a king as a customer. The atmosphere inside the shop was a Christmas vibe of buying gifts for your loved one. Every department had a sales assistant. The cosmetics department's fine fragrances were amazing. What about the lady named Tracy Rantai who assisted me with my shopping experience? It was easy to buy underwear; Tracy also helped me with my shoe selection. Last but not least, the point of sale sales assistant made my payment transaction amazing due to their assistance. Thank you, TRUWORTHS SANDTON, for your wonderful customer service.”
“Worst to store shop ever @ mall of Africa. How can you operate with two till points on a festive season while you see that there's more than 50+ customers in store. Poor management planning.”
“Today I came to Truworths looking for a phone at the jewellery counter and then I saw a watch, a smart watch then Sheila and Daniel helped me with setting my watch. I left as a happy customer I'm definitely going back to shop at Truworths Highveld Mall 293.”
“Truworths Campus square’s customer service is consistently excellent. The staff is very attentive and knowledgeable with brands and sizing in store. I’m always assisted when I go there for either payment or purchases in store. The ladies are very friendly, which is a rare thing to experience in stores. I am very happy with Truworths service.”
“Constantly harassed almost 10 times per day by accounts asking when I'm going to pay my account. After explaining each time that I will pay my account as I always do at the end of the month they continues to phone abd ask me the same question again and again. Im disgusted with the harassment and can't wait to close my account ar the end of the month. Totally disgusting. If these calls continue I will be making a case with the police for harassment”
“The online buying services sucks big time, it has now bewn 8 days with no real track time. I have tried to use the whatsapp communication to track & even chat to a consultant which has proven to be equally useless as they alap couldn't track my order & when they did they said my order would be delivered Thursday 22/10/2025 and today it's the 23rd and i went to collect only to find out the order isn't there and the store also cannot find/track my order. Totally unacceptable service and NEVER again will I buy anything online and will not advice anyone to do so.”
“Truworths Campus Square,
Thobile is always ready to assist me everytime I go to the store. She is very accommodating, helpful and give excellent customer service. Because of her services, I visit the store everytime.”
“I bought this nice brown belt two months ago and it just trike on its own. The belt is lovely and I love it but now it’s useless. Please guys sell better quality, what a waste of my money”
““The customer service Truworths Fashion Upington is on 100%. I visited the store on Saturday picking up my online orders.. I was assisted by a young lady by the name of Kay-Leigh kick. I loved how she was so helpful and patient with me throughout my visit in their store. She made feel good to be a customer of Truworths Upington..What a lovely soul she is, even the manager nd the other staff at the cashier point was very friendly.My order was also in very good condition...I would definitely shop there again.Thanks Truworths Upington..”
““The customer service Truworths Fashion Upington is on 100%. I visited the store on Saturday picking up my online orders.. I was assisted by a young lady by the name of Kay-Leigh kick. I loved how she was so helpful and patient with me throughout my visit in their store. She made feel good to be a customer of Truworths Upington..What a lovely soul she is, even the manager nd the other staff at the cashier point was very friendly.My order was also in very good condition...I would definitely shop there again.Thanks Truworths Upington..”
“Hi Truworths Somerset Mall,everything i visit that store the ladies there are forever helpfully ,friendly and on point.I Jackson just would like to show my gratitude and appreciation to the Madam Alisha and Keesha,thank you again ladies for making my shopping experience at Truworths Somerset Mall, a lovely one.
Thank you
Jackson”
“This is one of the worst online service I have received. Placed my order at Somerset Mall 2 weeks ago,(I live in Gordonz bay)that's 10 mins away. To be told when I was hunting my order down, that Me , the Client is lying...etc etc..(i luckily have saved all evidence of conversations etc)everyday for 2 weeks , I made contact ...to be lied at..by so called professionals. I am still waiting for my order..Still Have not received..but today I am closing my account and they can keep the order. We don't have a Service industry that works correctly. I am appalled by this Service!!!!”
“The customer service in Truworths Ga-Rankuwa is on 100%. I visited the store on Sunday looking to buy an outfit for an upcoming event and I was assisted by a young lady by the name of Tshegofatso. I loved how she was so helpful and patient with me throughout my visit in their store. She made my shopping so easy as she suggested different outfits for me to try out. What a lovely soul she is, I would definitely shop there again.”
“Truworths' online website is just so ridiculous. Looking up the shoe size guide, gives only clothing sizes??!!
Descriptions of clothing's are very similar.
Please...a company that's been in business so long should seriously invest in a decent online store...check out Superbalist.”
“I would like to express my sincere gratitude to Bessie at Truworths Golden Walk for the outstanding service I received. She was professional, friendly, and went the extra mile to assist me. Her warm attitude and dedication made my shopping experience truly pleasant. I highly recommend her service to anyone visiting the store.”
“I am still waiting on anyone from Truworths to contact me regarding my Online order of which an item I did not recieve,,but Truworths failed to refund my account. I was in store Kuils River branch when I opened the packages and they told me they couldn't refund me cos the item wasn't in the package? I waited 7-10 working days and I am still waiting for my refund. I even had to take bank statement to Branch in order proove that I wasnt lying? And still not action? Truworths Customer service is putrid. Order no o320791521 purchase was made 28 July 2025????”
