“i would not advise anyone to buy from truworths online they deliver time is very bad and they dont keep to the time frame plus the agents and mangers that work for online never seem to help customers at all”
“I am here for Lebo mall, merchandising is very poor, you will get lost in that shot, you get into the shop without finding something nice, it's not like any Truworths shops, get a new merchandiser for your shop”
“I will like to applaud a very nice lady at Truworths Tembisa Mall by the name of Thato. I went to buy my old lady a coat, which she did not know what kind of a coat she wanted, I left her with Thato, after I tried to convince her with few coats but never won. Thato got her a coat that she really loved and she even said, she's gonna wear it at church.
Thato you are a đź’Ą, ur patience is out of this world đź‘Ś. Thank you.”
“Truworths Flora Centre is absolutely amazing. Service by Betty and Portia is fantastic. They are friendly, knowledgeable and their service is top-notch. Thank you ladies.”
“Good afternoon, I had a wonderful experience at Truworths Moratiwa Mall and I am very impressed by the service i received from Tshepo Rakgalakane, he was so helpful and conducted his task with zest and professionally as it is rare to get great customer service and Truworths can be proud of him. I will recommend him to my friends, neighbors, brothers and sisters all because of the service i received. Keep it up.”
“After nearly 40 years I am closing my account with Truworths. On Sunday I try to return an online item to Office London Eastgate, & get accused of returning a worn pair of sneakers. Eventually after a whole debacle, the manager agrees to put a credit through. Today 25 June 2025 I go into Truworths East Rand Mall to find out my card has been blocked. Trying to answer 20 questions to the Customer Service chap on the phone with a queue of people waiting disclosing all my personal details. The question that topped it, "What transaction did you make on the 10th of June!!!!!!!!" I cancelled the R3000 transaction & walked out.
I'm done with Truworths!!!!!!”
“I ordered online,a week later I received an email saying some items are no longer available.After 2 days I received another email to come collect.The cashier gave Me my order and asked Me to sign,I did unconsciously,but as I exited I noticed my package was light,opened it and found only 1 item,went back and She confidently told me other items are being processed.At first she did not bother to tell me,neither in their email.i feel scammed because I already signed.And I needed the dress for my anniversary now I have nothing to wear.I am pissedand frustrated.”
“I recently received a call from your Truworths Chatsworth branch regarding an in-store application for an account — an application I did not make, nor was I present at the store. Disturbingly, the store had full access to my personal details, which raises serious concerns about a breach of my privacy and a potential violation of the Protection of Personal Information Act (POPIA).
I was advised that the store manager would investigate the matter and revert to me. Despite my follow-up calls, I have yet to receive any feedback or resolution.
To add to my concern, a similar incident occurred at an Identity store, pointing to a broader misuse of my personal data.
This situation is deeply concerning, as it places me at risk of identity fraud and financial loss, and constitutes a clear breach of data protection regulations.
I hereby request:
1. A full investigation into how my personal information was used and accessed.
2. Confirmation in writing of the steps you are taking to address this breach.
3. Immediate feedback on this matter, as I consider escalating it to the Information Regulator of South Africa.
I expect urgent feedback within 48 hours to avoid further action.”
“We ordered shirts online for my son’s wedding. When we went to collect them we were told a reference number was not good enough. He had to come in to collect them, as if he does not have enough going on pre wedding. Very frustrating and disappointing.”
“I ordered a 100ml bottle of Dunhill Desire Red from Truworths and God save us where they sourced these perfumes from because it was just a waste of money while Truworths laugh all the way to the bank. This thing didn't even last 1 minute, as soon as you walk out the door it's gone. It literally falls off the cliff immediately and after 1 hour its as if you never did put the stuff on even if you soaked yourself in it. I would like to know who supplies them with this knock off stuff because its the highest form of thievery. Dont ever buy any of their perfumes online. Ever!!! Go and sample perfume in a store before you buy and rather come back the next day to buy it after you tested its durability.”
“I am writing to express my concerns regarding the start time of your SALE
especifically the one starting at 12 pm. As a customer who travels from Vredenberg, I find it challenging to arrive on time, especially since I have to wait until 12 o'clock.
Furthermore, I feel that starting the sale at 12 pm shows a lack of consideration for customers like myself who have to travel a distance to get to your store. It seems that the company is not prioritizing the needs and convenience of its customers.
I would appreciate it if you could take my feedback into consideration and explore alternative start times that would be more accommodating to customers.
As you know, business relies heavily on customer satisfaction, and I hope that you will take my concerns seriously.”
“Truworths scammed me into applying for an account. I was applying for a job opportunity and little did I know it was linked to their unseen account application. Only after which I was sent an email stating it was an application for them and now my credit score is messed up.”
“I went to pay R300 for my mother’s account and their sales lady Pamela put an extra zero in the machine making it R3000. I requested for a refund and their Supervisor Zayn refused and said any payments made towards the account cannot be refunded. Bloody thiefs!!”
“Stay away from Truworths ONLINE. The service is horrendous. I waited 19 days after running after them every day before I received my item. Even then when I got to the store I was told it wasn't there.
They do absolutely NOTHING about complaints and just send generic emails. They never bother to call a person even after many promises to do so.
They couldn't even read my order properly. I had to break it down line for line for them... and still they were confused.
When you receive an update that item is with courier, rather go back to bed because it stays with the courier for weeks on end. I used to love Truworths but their service is non existent. They don't give a hoot about complaints, you're just wasting your time. They have zero regard for their customers. ZERO. I have also encountered a lot of untrained staff lately. They roll their eyes in their head when you talk to them or they just start a conversation between themselves whilst you're talking. RUDE! Absolutely disgusted with Truworths!!!!!”
“Truworths online service is horrible. They'd say orders would be delivered within 5-7 days but a month would go by, even if you opt for collection at the store.”
“I purchased 2 tshirts as a gift from Truworths Pavillion on Saturday 28th Dec. Cashier had to pass a credit because she didn't take the discount into account. Reinvoiced and gave me only 1 till slip. Did not receive a credit
note. Washed the tshirts and it shrank in the wash. Visited store today for a refund. They couldn't find the credit that they did on Saturday. Gave me a gift voucher instead. Did not believe for a moment they couldn't find the credit note. This is the reason why I don't like shopping at Truworths.”
