Anonymous
As Executor, I made a large transaction to discharge a mortgage. They abruptly blocked my account without notice or any queries so I could not access my own money or pay my bills, obviously suspecting me of money laundering. They demanded I supply a bank statement to prove my source of funds, which I promptly supplied the same day, yet despite receiving this, continue to keep me in limbo despite now having no grounds to keep my account frozen. They also kept me on the phone for a total of over 4 hours over several fruitless calls and still failed to provide me with any update, telling me to call them back yet again. They refused to call me back or contact me to avoid further inconveniencing me though at this point I had shown no wrongdoing on my part. I understand all banks must comply with POCA legislation but it is inexcusable that TSB have treated, a law-abiding customer and hard-working professional, like a criminal, unapologetically without impunity even when shown to have no grounds for suspicion. Appalling and arrogant treatment from a bank I have been loyal to for over a decade. Leaving.
4 months ago
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