Well to be honest I don’t like the modern method of banking like no counters etc and and you have to effectively to use a machine to put money in ….much preferred the old way of banking and carnt see how security wise it’s progress when coining coins in open view of public where anyone can swipe a bag and run off ( how’s that progress ) however when I went in other day there was a lady called Julie and she went above and beyond helping me out to be honest ( credit where credits due ) and did more than she should really she was polite and engaging and she was stressed due to the amount of people in the que and she was all by herself …..that said she handled her self with professionalism and kept calm and to be honest as far as customer service goes couldn’t ask for more so thumbs up for Julie at Wakefield tsb branch