Frustrating Experience with TSB and Barclays Payment Issue On January 31st, 2025, I encountered a highly frustrating experience with a payment issue between my TSB and Barclays accounts. I attempted to pay off my Barclays credit card using my TSB account. After authorizing the payment on my mobile app as instructed by TSB, the transaction failed. I initiated a second payment only to discover that the amount was debited twice from my TSB account. When I contacted Barclays, they directed me to TSB for resolution. TSB, in turn, advised me to request a letter from Barclays to authorize the return of the excess payment. This back-and-forth between the two banks has been exceedingly time-consuming and has not led to any resolution. Having been a loyal TSB customer for 16 years, I am deeply disappointed with the lack of assistance and coordination from both institutions. Barclays' refusal to provide the necessary documentation only adds to the frustration. I urge both institutions to address this issue promptly and improve their customer service processes. I hope for a swift resolution and expect better support in the future.