Froze my account ,after failing to fill in loads of information .Strangely enough my Sabbadell Bank in Spain has been badgering me for loads of additional information as well [TSB is owned by Sabadell ] . When I called their service center it took me 27 minutes to talk to someone that could sort it . They pay a paltry interest rate on savings and charge £5 month to run the account on money they are probably lending to another business at higher rates . Stay clear .