If I could I would give PTSB Bank a ZERO. It’s the worst bank I have ever had. I needed to contest a direct debit charge so I went to branch and they said that I would need to call direct through one. It took me nearly one hour answering their security questions for them to say that my information didn’t match to my account. I couldn’t believe that I was liste to this. All the information I gave are genuine. What else they wanted me to say? They are playing with the customers. They left me without solve my problem. I will def move out my account. I’m so stressed and frustrated.