I had an absolutely shocking "TU" experience today - I ordered a 2 Pack of short sleeve shirts online for work (order 4504195975), today my wife picked them up as she and my daughter happened to be in town. When they arrived home, I opened my package only to find that one shirt was stuffed messily into the package, whilst one remained in it's original state. There is a mark on the collar of one shirt and 2 human hairs are present within the packaging, they are definitely not head hair, I suspect them to be body hair, but it possibly that they could be from another, less favourable area. I called customer services and spoke with Kobbi, who told me to simply return the item, he was polite and apologetic. At this point I requested to speak with a manager as I had taken numerous photos and would very much like them to see what I had received, which I fully believe to be someone's return! I was put on hold, then finally told no manager was available, but that one would call me within 24hrs. This is well below what I expect from TU. Up until today I have been happy with my orders. My message is to thoroughly check what you receive in case you too find any unwanted free gifts in your parcels.