Awful company that doesn’t care about customers. Paid £375 deposit for holiday to treat family as working for the hospital they worry so thought it would be nice. After having to self isolate for 2 weeks and TUI adding on over £600 for COVID tests I couldn’t afford holiday so wanted to cancel and book the following year. I was told it would cost me the deposit £1000 to cancel even though the deposit was £375. I expected to lose the £375 NOT £1000.I’m helping to save lives and I get treated like that from TUI so I am disgusted with TUI obviously they only care about profits and not how it affects peoples lives. I will not use TUI ever again, a few nurses at the hospital will not use them again now. I will let the local newspaper have the story as they are interested . Wouldn’t have a holiday with TUI if it was free.