Literally the most dishonest company ever!! So many exceptions to what they advertise (free changes...I think not). You call and call and call and call and get nowhere every time is a different set of excuses. The staff adopt a bullish approach and try to bamboozle you with information and avoid giving any straight answers I have tried on multiple occasions to file a complaint as I feel I have been misled but I am ignored and fed more excuses. Avoid this company at all costs unless you like hidden costs, being on hold for hours, never ending issues and poor customer service I will never use TUI again and will ensure nobody I know does either.