II's easier to get a reply from a serving prime minister than Tui's After travel department. I am eighty years old and have only once written to a government minister, namely Tony Blair in year 2000. I didn't really expect a reply but Mr. Blair duly responded. Contrast this with with my ongoing attempts to obtain a reply from TUi regarding what should have been an enjoyable break spoiled by Tui's over reliance and seriously misplaced faith in digital technology. Resulting among other things, in queuing , along with a huge number of other people, for endless hours, to unsuccessfully register results of Covid 19 tests. Over the past six months I've sent five letters to TUI four of these to TUI CEO directly. The only correspondence I've received from TUI was a very short e-mail which had all the credibility of an Aesop's Fable ,neglected to address most of my concerns but assured me that the matter of queuing which I'd brought to TUI's attention ONE HUNDRED AND FOURTEEN DAYS PREVIOUSLY was being looked at as a matter of URGENCY and making reference to an event involving myself that NEVER OCCURRED. This only servers to make TUI appear foolish at best. If a serving Prime Minister can find time to send me an answer to a query I'm sure the CEO of a holiday firm can do likewise. Incidentally TUI can still find time to bombard me with holiday adverts on an almost daily basis