Anonymous
Im so disappointed with Tui. Our holiday has been booked since 2019. Tui have cancelled it twice and twice we have stayed with them. We are due to go this June and want to change our dates. My hubby rang to check this was possible as he was awaiting test results and we wanted to know the latest we could change dates. On the telephone we were told upto 2 weeks before departure! Tried today to change to the 21st June from the 7th only to be told it will cost us £1017.00 ontop of the new holiday price in amendment fees!!!!!!! They can see the notes from the telephone call from an overseas adviser and have said they will be corrected on correct procedure but its tough for us the amendment fee is £1017.00. The new holiday price in itself is an extra £1000 which we were willing to pay! Really not happy! Will never book again with Tui!
2 years ago
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