Holiday booked for June 2020 cancelled due to Covid. I accepted a rebooking incentive of 20% and rebooked another holiday. This holiday was later cancelled by Tui for operational reasons but the 20% rebooking incentive was withdrawn and their rebooking system also does not allow use of promotions that are available for new bookings. So after accepting Tui's rebooking incentive and allowing them to hold onto my £1400 for 2 years I ended up with no incentive and paying more than a new customer. Will not be travelling with Tui ever again.
2 years ago
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