False information from the start. Booked a flight to Gambia to visit children I sponsor. Told I could add an extra case no problem. Was even told I'd have to pay for the case both ways. I did not mind that so I went ahead and booked. Went back to the TUI STORE in Wolverhampton to book my extra case and was told I can't. I was then told I could take extra and pay £13 per kilo at the airport. I was also told I could split my allowance between 2 cases. Guess what? After speaking to their SO CALLED CUSTOMER SERVICE I can't do that. Total MISINFORMATION FROM START TO FINISH. INEPT IS NOT GOOD ENOUGH TO DESCRIBE TUI. MAYBE THEY SHOULD START TO TRAIN THEIR STAFF ON THEIR POLICIES OR MAYBE LYING TO CUSTOMERS AND GIVING MISINFORMATION IS THEIR POLICY. SO MY SPONSORED CHILDREN WILL NOT GET THEIR GIFTS THANKS TO THE WORLD OF TUI. ONE THING FOR SURE, I'LL NEVER USE TUI AGAIN.