Went to Mexico for new year. Booked a 5 star luxury holiday with private adults only swim up. The hotel was not 5 star, it was rodent infested, the food was inedible, the rooms were filthy and the pools weren't full. I complained to tui reps who refused to fly me home they only offered me hotels worse than the one I was in. At home I recieved a phonecall from the tui complaints centre who was eating the entire time he was speaking to me which made me feel sick. My only compensation was a £650 tui holiday voucher on a holiday that cost me over £6000. I would never use TUI again