Two weeks in Cape Verde, actually excellent while there. Flights however are a different story. Originally booked as at that time it was scheduled to be on a Dreamliner. Paid up the extra for the forward 'premium' cabin, for a bit more comfort on a six hour flight as my wife had recently undergone a total knee replacement. Some weeks later a refund from TUI appeared in the bank - no explanation accompanying it. After much to-ing and fro-ing we learn its no longer a Dreamliner but a bog-standard 767 ( no inflight entertainment) AND we are now seated in row 28. Ring TUI, and explain about the knee surgery and say its going to prove very painful to sit in a standard seat for 6 hours. TUI boast about their seating for 'reduced mobility ' passengers and move us to row 1, with a bit more legroom. Fast forward to departure day. Airport check in fine and called to the gate. Then told there's a mechanical fault with the plane and we have to wait for another craft, currently en route from Tenerife. Told they've added ,£10 to our boarding cards to get refreshments at the departure lounge - but TUI fail to mention that, in fact, only a couple of outlets actually accept the add-on to the boarding cards. Just as we finally found one that would accept it we're called back to the gate. Absolute melee at the gate. An officious TUI ground crew girl ( who looks about 15, but is clearly relishing her little bit of power) is strutting around. She asks to "borrow " our passports " for a quick moment " she bustles off and returns thrusting our passports at us before swaggering away to solve the climate crisis or some other major issue. We notice new boarding cards in the passports ( we still hold the ones seating us in row 1), and oh, look, we're now in row 11. The incoming plane from Tenerife is also a 767, identical in every way to the one they broke. I ask Her Majesty why the seats have been changed. With a smug smirk, she says " it's all in the Terms and Conditions to which you agreed when booking". I reply ",I daresay the t&Cs say you CAN but WHY?" Same smug smirk and the same statement is parrotted. "But WHY?' I ask again. "If you persist in pestering me, I will deny you boarding" she purrs ( oh, the POWER). Not wanting to be left behind I shut up. We finally board. Then there's a two hour wait, sat in the tarmac as some passengers have decided to give up, and not travel ( or maybe She Who Must Be Obeyed has denied them boarding, too) and their luggage has to be located and offloaded. Finally arrive in Cape Verde over six hours late. One coach, sat forlornly in the car park awaits us. " just get on it, we'll sort out where we're going once we leave" we're told. Miraculously, we get to the right hotel - at 2.30 in the morning. No chance of food and only the noisy sports bar is still open.