Poor customer service, asked them to change 2 names on our booking as 1 adult and 1 child could no longer go we asked to replace these 2 passengers with the names of another adult and child we wrote everything in the chat and paid the fee to get this done , when checking to make sure everything was fine we noticed they had messed up the booking by cancelling 2 child places they added an adult passanger to a child placement left the adult on the booking that was no longer going and cancelled 1 child that was still going on the holiday, I went into the local Tui branch to be told they could not help us I had to call , phoned straight away was told it would be sorted within 72 hours as they have to follow their procedures and as a good will gesture they would try to wave any charges this would occur they were told under no circumstances would we be paying any more money as they are the ones that messed up.out booking that has been paid in full since may, called back today to be told they still have not sorted anything (120 hours later) and they would need a further 48hrs before they could give us any answers, we are due to fly in 29days I told them that I was not willing to wait another 48hours as this is causing nothing but stress and we are worried that our 12year old daughter might not get to go if this is not sorted in time, I told them I would rather they just refunded the full holiday, and we would book something else for the same date, to be told that this could not happened i would be charged all sorts of cancellation fees which I have refused to pay as again they messed up our booking, I asked to speak to a manager who basically told me he could not do anything and he hung the phone up on me!