Give this company a wide Beth. Once they get your money they’re done with you. There is no TUI rep. at hotel they don’t send them now, everything is done through an app. which is not helpful when you arrive at your hotel 10pm and find they are putting you in the worst rooms in hotel. Next day after stressful conversation with hotel reception we were put in an apartment which wasn’t what we booked but more in the price region that we had paid for. Hygiene good in hotel mostly but room for improvement, myself & my sister caught covid for the first time ever. Definitely would not recommend booking through TUI for you holiday.