This company is complicit in defrauding their customers of their rightful refunds following delayed flights. Ours was delayed for 7 hours. They know who is due a refund, whether by them or their third party flight provider, so why do they not simply pay out? Why do we have to apply for what is ours? Instead they withhold the information needed to apply, block access to forms and reject emails. Even travel agents get no better service from them. ABTA needs to address the abysmal service these companies are meting out.
10 months ago
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