Booked 8 days in Zante with a departure time of 06.25. The day we paid our balance we was told our flight had been changed to 15.25. We had booked this holiday on the basis of the flight time. So we had lost half a day in the 5 star all inclusive hotel we had chosen. To there credit after 2 long phone calls they refunded £400. But I would of preferred the holiday I had booked. The day we arrived, so the airport our flight was delayed by 2 hours. We got on the plane waiting 1 hour for a slot to leave to be told we could not leave as zante airport closes at 22.00 and they would not make it. It took a further 90 minutes to get steps to the plane to get us off then a 2 hour wait in the airport to organise a hotel and transport. The food supplied at the hotel was not edible. In the morning we was to be picked up at 5.30 bus came at 6.30. No one in the hotel offered us breakfast or even a drink. We finally left for zante at 9.30. So everyone missed one day. After returning we have put a claim form into tui who have replied due to extreme circumstance they are not obliged to give any compensation. So we paid for a night in an all inclusive hotel that we never used and tui think it is OK to keep our money. I have put a complaint in to ABTA and will employ a private claim agent to deal with this. It's not about getting money back it's that tui think it's OK to change your holiday, delay you and not be responsible for it. The only way to make these companies listen is by not putting your hard earned money with them. They don't care about complaints, feelings, the fact you have saved all year for a week in the sun. Please book independently and get rid of the rip off package holidays.