My experience with tui as a company has been appalling start to finish. It all started when they decided to cancel our holiday without us confirming that we wanted to, we were simply emailing to see what would happen IF we cancelled. We wrote back straight after saying this is clearly a mistake and that we didn’t want to cancel. They told us this was irreversible and that the money would be in my account 8 days later... 2 and a half weeks after we haven’t seen that money. It’s one thing cancelling someone’s expensive holiday without them asking and only giving them 50% of it but it’s another thing not giving them the money. I wish for someone for tui to contact me and resolve this issue. They replied quickly anything to do with cancelling the holiday, but as soon as it’s anything about what they have messed up or that the money hasn’t come they don’t want anything to do with it