Terrible experience both times!!!! Do not use this company! It is significantly less expensive than rental companies, but you get what you pay for! The first time, we got all the way down to Florida and the car was not even there! We were basically stranded. The second time I tried to use them, our rental car was canceled four days before our trip started! Their customer service is friendly, but they are basically worthless for helping you. They just tell you to reserve another car. I recommend just paying a little bit more money and using a reputable rental car company.