Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,190 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turo charged me $130 late fee all because they couldn’t host couldn’t locate the car in time. Due to his incompetence and Turo conspiring with their host, the guest is held liable. They took my money and closed my account with no explanation or email.”

Helpful Report

Posted 1 week ago

“Very disappointing and frustrating experience. The host did not proactively inform me that the vehicle did not have an automatic toll payment device installed, and I was later charged $160 directly. This should have been clearly communicated before or during the trip, not after the fact.On top of that, Turo’s system did a very poor job of clearly notifying me about extra mileage charges. Important fees like this should be displayed much more prominently, or hosts should be required to clearly explain them to renters before the trip starts.Because of all these unexpected charges, the total cost for just one day ended up being around $400, which is absolutely unreasonable and feels like a complete rip-off. If I had known this beforehand, I would have rented from a traditional rental car company instead.Overall, the communication was poor, the fees were unclear, and the entire experience was extremely frustrating. I would not recommend this experience.”

Helpful Report

Posted 1 week ago

“I had two good reservations and then they charged me an extra $300 for protection I didn't add. This is effectively theft. How disappointing.”

Helpful Report

Posted 1 week ago

“JT Rentals (via Turo) Car was clean and worked fine, but customer service failed when it mattered. After accidentally leaving my purse and reporting it immediately, the host and platform denied responsibility, communication was minimal, and no action was taken. I had to freeze accounts and deal with the fallout myself.”

Helpful Report

Posted 1 week ago

“The app itself is fine, but the people who rent out their cars are flakey! Twice in 2 days cars have cancelled. First one was because he forgot he had to do a safety and the 2nd guy actually went on a road trip with the car, but left it as available. If you absolutely need to be somewhere, I would consider a traditional rental.”

Helpful Report

Posted 1 week ago

“Wasted 3–4 hours trying to book a vehicle due to Turo’s inability to verify a driver account. Support kept bouncing us between phone and chat, with long delays and even missing messages. Ultimately had to cancel because THEIR system wouldn’t work, but still got charged cancellation fees. Supervisor response was just a copy-paste of policy, ignoring the fact that the issue was entirely on their end. Very frustrating experience. Not dependable when you actually need a vehicle.”

Helpful Report

Posted 2 weeks ago

“They do NOT provide insurance to protect the renter despite lying to their customers. Tried to cancel my reservation one hour outside of the cancellation window when I realized this and they refused. Customer service chat got snarky with me and told me I had no reason to talk to a supervisor and stop responding during chat. Do not use turo they are worse than a traditional rental car company.”

Helpful Report

Posted 2 weeks ago

“We booked a vehicle 10 days in advance. When our four hour flight landed 1000's of miles from home Turo had cancelled our rental while en route. Even the host was suprised. They gave us the run around about why it was cancelled. And then refused to give us our money back. We spent 100's of dollars and several hours dealing with this. We have to dispute it with our card company. This was not our first Turo experience. Usually things go so well. We will never again book with them.”

Helpful Report

Posted 2 weeks ago

“Beware of scammers in that platform. Ottawa/ Gatineau region be careful with some hosts. If you review is negative, they will harassed you and the company will not do anything. I had hosts changing prices while driving the car so when you extend you get a surprise. I rent a Hyundai 2012. It went from 70$ to 180$ a day. I attach picture of the host you should be the most careful of. Cars are very old, have a foul odor inside and not even well maintained. Ended up at his mechanic during a rental. He is the rudest host. I had an extra charge of 96$ because he kept changing the price during the month, I had the car. Don’t forget I had to clean the car in order to use it. Always had a window open in winter time. What a waste of money. Now I am glad to use enterprise as my host. Newer vehicles, no surprises unless you smoke in the car. I am guaranteed to get to my final destination.”

Helpful Report

Posted 3 weeks ago

“Turo left me stranded and suspended my account for no reason. I am hiring a lawyer and sueing turo. On top of this iwas given a jeep with roaches . I am beyond annoyed”

Helpful Report

Posted 4 weeks ago

“Don't recommend. Dynamic pricing under prices your car and paying for their max protection is for nothing. Had a dairy beverage spilled in my car and they denied paying for the customers violation of the cleaning policy so I had to pay for it to be professionaly cleaned out of pocket. Support doesn't care or want to help. My car was out 8 days and after their cut and having to pay to clean it, I got $73 and when you count the 750 miles added to my vehicle that's technically a loss”

Helpful Report

Posted 4 weeks ago

“Idue to the fact u can’t talk to anyone about approval situation I follows all the rules and regulations and now saying I’ve been restricted like what if I did anything wrong that will be understandable but can’t get a answer to my questions smh”

Helpful Report

Posted 1 month ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 1 month ago

“Turo does not adhere to their own zero tolerance policy in regards to smoking in their hosts vehicles. Multiple before and after photos submitted and am told over and over again ashes in the seats and middle consoles are not enough to prove smoking.”

Helpful Report

Posted 1 month ago

“The car owner can cancel on you even up to the time of your rental with no consequence. Their system is flawed since you cannot leave a review if the owner cancels on you since, once they cancel, the system reads that the ride never took place and you cannot leave a review for that driver. No way to warn future potential victims. It left me scrambling, paying much more for an alternate car that was a 30 minute cab drive away. The day of, they don't tell you where the car is in relation to your pin before you book (just city name), so you can really get screwed. Oh yeah, and they are not reachable by phone so no recourse. Live chat was a joke. Will NEVER use Turo again.”

Helpful Report

Posted 1 month ago

“No correspondence prior to the travel if you come across a reasonable host :), ;last minute cancelling and destroying the long planned family journey. Then last minute high price proper car rental agency renting and no response from Turo. It is agnostic to user experience, and no concern whether the customer is happy or satisfied. Appalled to come across such a wide market app. to be this much hopeless.”

Helpful Report

Posted 1 month ago

“The car I rented had tire issues so I was down 3 days without any compensation. Upon returning the vehicle I literally pulled up to the host location at the 1/2 hour late mark, which I have been communicating with them I was the next town over. So bc I finished drop off activities on my way home and not on site when I dropped it off, I was charged a $40 late fee when you are given a half hour grace period. So I don't have to be compensated for being without a vehicle that I'm renting for 3 days , but you can charge me 40 bucks for technically not being late.”

Helpful Report

Posted 1 month ago

“Hey I just receive a addional charge of 77 dollars from renting your car…. This is like the 50th I rent a car And after 8pm is impossible for you to rent the car to any one else therefore you why charging addional amount if you can’t make any addional money from the car….77 seven dollars is the rate a entire day is this for real So basically they charge me another day For returning the car at 10 pm Instead of 8 pm Can you rent the car out to any one else therefore At 8 pm noooo, why charging your costumer additional amount What scam”

Helpful Report

Posted 1 month ago

“Unresponsive claims team caused daily storage fees and left us with a salvage-title vehicle that can no longer be listed Review: We had a terrible experience with Turo’s claims handling. Our car was ready at the repair shop for 18 days, but Turo’s claim specialist never responded. Meanwhile, the shop kept charging us $300 per day in storage fees, and customer support only kept saying the case would be “escalated” without any actual action. To make things worse, the car now has a salvage title and can no longer be listed on Turo. Extremely stressful, expensive, and disappointing experience. Hosts should be very careful before listing their vehicle here.”

Helpful Report

Posted 1 month ago

“Turn was company I ever dealt with … the car owners tags were suspended … car towed … no money was given back … I highly don’t recommend this company”

Helpful Report

Posted 1 month ago

Turo is rated 1.3 based on 1,190 reviews