Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,045 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rented a convertable fiat with the only reason renting this car specifically was that the top goes down. An hour before getting to our destination the renter notified me that the top wasn't working and couldn't come down. I was very upset, but I also understand. The owner of the car did not offer a discount just basically said sorry. We got the car because we already paid for it and we needed it that night. Turns out the cars AC also did not work and it was 100 degrees that weekend. We also learned that the car couldn't lock which is a big problem because we were in Minneapolis and theft is high there. I told them to take the car back because I don't want to be responsible for the car being stolen. The owner told me they have no way to refund me and that I would have to call Turo. I called Turo and they only gave me $100 credit so that I could get a new car for the remainder of my trip. There were only a couple of cars available last minute so we got a car out of our budget and in the end spent way more money than we anticipated and had a horrible experience overall. Turo needs to let the owner of the car they are renting out to refund you. The owners need to have the cars in peak condition or be ready to offer a full refund or partial. I use Turo because it is more affordable, but after that I will not use Turo again. If turo immediatly offered to pay for a new car for the remainder of the trip and partial refund from the Fiat I would have been very pleased and continued to use their service in the future. I practically had to beg for the $100 credit for the new car.”

Helpful Report

Posted 11 hours ago

“Do not rent vehicles from them. The vehicles are lemons and not properly inspected. I rented one from them at unity car sales at 2601saw mill run blvd in Pittsburgh pa 15227 from George and John. The brakes squealed and the front end rattled and the air conditioner blew hot air. They would not let me return it the same day so they could keep my payment and I would not get all of my money back.”

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Posted 2 days ago

“Terrible experience with Turo! Never again! I rented a car through Turo and, unfortunately, I was the victim of an act of vandalism while the vehicle was parked. I did absolutely everything right: I contacted immediately, filed a police report with the Fort Lauderdale police, provided all the requested information and the car owner's insurance has already paid for the repairs and the vehicle has been fully repaired. Even so, Turo insists on charging me improperly for something that is not my responsibility and that has already been resolved by the insurance! It is completely absurd, unfair and disrespectful to those who are acting with transparency and good faith. I've always liked Turo's idea, but after this experience, I never use the service again and I don't recommend it to anyone. If anything unexpected happens, get ready to be held accountable, even without guilt. Here is the alert for those who travel: think twice before trusting Turo. Terrible customer support and zero consideration with the user!”

Helpful Report

Posted 3 days ago

“Awful, incompetent customer service and owner responsiveness. A reservation I had for months was canceled the night before without anyone reaching out. When I tried calling to fix the issue, their customer service people were utterly useless. Ugh! So irritated.”

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Posted 3 days ago

“Most disappointing thing is the description says you can drive up to 280 miles and reality is the owner set the max charge up to 85% and you have to charge it up very often. And you have to use specific charging stations because the car doesn’t have any adapters. If you pick up from airport you will have to pay parking fees. If you return the vehicle with 4% les like i did, you will be charged $16.65 please be careful”

Helpful Report

Posted 4 days ago

“I had an extremely disappointing experience renting a car through Turo with BIMKA LLC. I booked the vehicle several days in advance for a trip to Hawaii, and the full payment was processed on July 6th for a rental from July 8th to July 10th. Despite being in my city, I communicated with the host via message, and they responded kindly. On the day of the rental, we woke up early to pick up the car at 7:30 am. I received a message from Turo asking me to submit my driver’s license, so I sent a photo of my husband's license, as he was going to drive during those days. I left my phone briefly to get ready, and we ordered an Uber to the designated pickup location. When we arrived, my husband, son, and I were surprised not to see anyone waiting or approaching us. I checked the Turo app for messages or contact details for BIMKA LLC, and to our shock, I discovered that our reservation had been CANCELLED! 😡 The reason given was "lack of clarity" regarding the license. The truth is, I mistakenly sent my husband's license instead of mine — which was an honest mistake, not intentional. The profile on Turo is in my name, and I had no malicious intent. However, BIMKA LLC, unprofessional and inconsiderate, canceled the reservation just an hour before the scheduled pick-up time, after already having been paid. Instead of reaching out to clarify or notify us, they simply canceled and kept the money. We were left stranded in a parking lot with our belongings, my son’s skateboard, and no car — ruining our plans for the day. I contacted Turo customer service, but the response was useless. They told me that the host (BIMKA LLC) had decided the cancellation was valid because I didn't send the correct license, and there was no solution offered. Yes, it was my mistake, but a professional host would have simply contacted me to clarify or remind me to send the correct document. Instead, BIMKA LLC chose to cancel the reservation, keep the money, and leave us stranded. We ended up paying for another Uber and wasting over 45 minutes trying to resolve this with Turo’s customer service — with no resolution. My advice: do NOT rent from BIMKA LLC in Honolulu Hawaii on Turo. There are many other hosts who are professional and respectful. This experience was frustrating, disappointing, and infuriating — a total lack of professionalism and customer care. ZERO stars for BIMKA LLC. 👎”

Helpful Report

Posted 4 days ago

“I booked a reservation through Turo a full four months in advance of our 10-day trip, but then had to cancel due to a change in plans just outside of the 24-hour cutoff. I honestly never saw the no-refund warning when booking, but I've learned my lesson. When it was clear from repeated messages that I could not receive a refund, I appealed for the ability to re-book the same car for the same dates using my previous payment, but that was also denied, even though that car remains available for those dates. Very frustrating, and I can now understand all the negative comments and poor ratings. Never again, Turo!”

Helpful Report

Posted 4 days ago

“I was in a terrible spot after being unable to recover my lost funds. It felt like no one could help me — until I met Mr. Erin and his team. They were calm, clear, and incredibly supportive from the first message. They had a real plan, and their instructions were so easy to follow. What I appreciated most was their constant communication. They made me feel heard. And in the end, I got every cent back. I’m beyond grateful.”

Helpful Report

Posted 5 days ago

“I rented a Toyota Sienna for a road trip from LA to Utah. After several hundred miles, one of the tires started shaking violently. We were stranded early in the morning and had to wait for a shop to open. I paid $284 out-of-pocket to replace the tire for safety and reported it immediately to the host and Turo. I submitted photos, receipts, and messaged the host both during and shortly after the trip. The host ignored me completely during the claim window and only responded after Turo auto-closed the claim — not to help, but to demand a different tire brand. Turo acknowledged that I did everything right and submitted my claim properly. However, because the host didn’t escalate the claim within 20 days, they refused to review or reimburse me. I was left with the cost simply because the host stayed silent — and that’s how Turo’s system works. They later warned me that pursuing arbitration or legal action could result in $5,500 in “liquidated damages” or account removal — just for trying to recover a repair I shouldn’t have paid for. It’s not about the money. It’s about the fact that their process lets hosts ignore claims, leaving guests with no recourse — even when we follow the rules. I won’t be using Turo again.”

Helpful Report

Posted 5 days ago

“The options of the cars Turo has is great. However, if you’ll have an accident, do not expect to be refunded for it. I have rented the car over a year ago and still haven’t been refunded. Their customer service favorite phase is “ I understand. We are still investigating and trying to reach the 3rd party. I provided a surveillance video that clearly shows another car driving straight into my rental. On top of it, the driver had 14 people come out of his sedan when he caused an accident! That’s not even legal! Turo’s customer service is absolutely useless and on top of it the app doesn’t have any corporate office, so all you going to do is run in circles with useless customer service!”

Helpful Report

Posted 1 week ago

“Turo is extremely risky and can cost… "Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation. We went to every car rental company at Tampa Airport, but all cars were rented out. Eventually, we managed to find an old minivan, but it cost us almost $3,000 more than our original booking. They clearly took advantage of people in desperate situations. Think twice before using Turo. They can simply cancel your car booking when you arrive, leaving you to deal with the consequences."”

Helpful Report

Posted 1 week ago

“I’ve had my account canceled because I was going to rent a vehicle then I got the money to get my own personal vehicle repaired so I contacted the person and went on the app and canceled it. They “made a decision” claiming that I never paid for the rental. I canceled it within 5 minutes”

Helpful Report

Posted 1 week ago

“My trip was cancelled and turo would not let me rebook. Worst experience ever after being with them for so long. Please do your self a favor and stick with enterprise. Will be putting my story on twitter and everywhere. They ruined my birthday.”

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Posted 1 week ago

“Turo charged me for damages that were not there when i returned the car.”

Helpful Report

Posted 1 week ago

“Loved my car, though it needs front end work..turo has not posted my review for the trip and I had to get the better business bureau involved..their customer service is horrendous”

Helpful Report

Posted 1 week ago

“I rented a vehicle 3 weeks prior to my requirement, had communication with the "host" the day prior to travel, flew 6 hours across the country only to find out at 5:30 pm that the "host" had cancelled my reservation at sometime during my flight. With no car available from another rental agency, I was hit with an overnight Hotel bill, missed family get-together and a premium to rent the next day via another agency on short-notice. During my business travel days I've rented approx 100 times thru traditional auto rental agencies and never had this happen. This appears to be a frequent happening with Turo and translated into a complete disregard for user "customer service". This was my first and will be my last interface with this mal-functioning scheme. If you are expecting a reliable, customer centric rental experience instead of a chaotic, unsure, "pay up-front" questionable risk, rent via the traditional Car Rental companies and spare the anxiety. Turo is no "Miracle"!”

Helpful Report

Posted 1 week ago

“Rented vehicle which overheated and requested refund from Turo. They never refunded. Rented another vehicle to be dropped off and provided address. Turo representative put incorrect address in system and host sroooed off sr wrong location. We requested this to be cancelled only to be charged. So now I’m without refund from initial rental AND a cancellation fee due to incompetence of Turo representative. All information is noted in system but they still give run around. Would never use a Turo again.”

Helpful Report

Posted 1 week ago

“Hosts cancelled after we arrived, Turo won’t do anything and their customer service is really bad”

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Posted 2 weeks ago

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

Helpful Report

Posted 2 weeks ago

“I rented a chevy tahoe to go to sequoia and yosemite parks.. the car broke down 3 hours from the airport and we had to find our own transportation back to airport.. $600 cab ride, 2 rebooked flights and hotel stay later, turo says the will reimburse $249 , that doesn’t even touch the surface of the additional expenses accrued!!”

Helpful Report

Posted 2 weeks ago

Turo is rated 1.3 based on 1,045 reviews