Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,129 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“I am dissatisfied with the handling of my claim. After my car was involved in an accident on its first trip on 10/13, the claim was initially rejected due to wear and tear. The claim was later reopened and approved as of 11/7, but the issue remains unresolved, and I have not had the opportunity to speak with a supervisor, resulting in a negative experience with this app since the beginning.”

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Posted 1 day ago

“Worst customer service ever. I rented my vehicle 1 time. The renter brought it back damaged inside and out and I took all the necessary photo pre trip and after and they rejected my claim. I followed all protocol to the book and still won't allow my claim to go through. Would not advise to rent your car out on their site.”

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Posted 1 day ago

“I miscalcaculated my arrival time and I had prepaid (do not prepay if possible). I was beyond the 2 hour limit. Out of $217.00 I got 75 bucks back ! The host cancelled my reservation. I contacted him and told him i was late he never responded. So I was at the airport with no ride I had to scramble to get another ride it wasn't a good experience.”

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Posted 5 days ago

“Turo is not vetting their host properly and the host are renting unsafe vehicles to consumers that could be potentially deadly!”

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Posted 1 week ago

“i paid so any fees just from picking the car up from the airport. I paid $18 at the airport for long term parking after paying $24 airport processing fee. when the car was retuned i had to pay an additional $33. that is outrageous. i dont think i will use Turo again. i will just stick to Enterprise. I know all the fees in advance with them. the host did respond on time. but i was still unaware i was paying all those fees as they were not openly presented at the time of the rental term.”

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Posted 1 week ago

“Terrible company. They let you go through the entire process of renting on their app only to give you an error in the end. This of course happens after they charge your card. When you call customers service they tell you there’s nothing they can do, and that it should refund. And don’t bother asking for a supervisor. They just put you on hold for 5 min just to come back and say they can’t find one. As of now they have $1600 of mine on hold, and I have no rental car.”

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Posted 1 week ago

“Host filed unjustified damage claims. No incidents on the trip and no police or other insurance claims against the car. Rented the car in Dec 2024 and I entered my comments disagreeing with the host damage claims. 10 months later in Oct 2025 Turo automatically took $500 from my bank account without prior notice and refuses to put it back. Reaching out to law firms and BBB. Trip # 39174649”

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Posted 1 week ago

“Not recommended, very confusing to pick up the car. I rented it from Orlando airport and I spoke with a host name Andrew, he just text and not give the numbers to call. The van that’s responsible to pick up from the airport didn’t not want to take me to Omni parking, and then they charged me late fees for just 30 more minutes because the stop off location was very confusing.”

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Posted 2 weeks ago

“I love this car rental company honestly no stress when renting with them. Just upload a photo with your drivers license and take the rental and go will definitely recommend to my friends and rent next time. Great rates also.”

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Posted 2 weeks ago

“Pathetic company, hard to get hold of, chasing me 3 years later for £50 payment because I cancelled a drive.”

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Posted 2 weeks ago

“I am filing this complaint regarding Turo’s handling of a damage claim on my vehicle, which occurred while it was rented through their platform. I am a Turo host and have consistently followed their rules, maintained proper documentation, and relied on their protection plan for coverage in case of accidents. On October 11 2025, one of my vehicles a 2016 Lamborghini Huracan was hit badly and left on the side of the freeway. I promptly filed a claim with Turo, provided detailed photos, trip records, and all required documentation within their stated time frame. Despite this, Turo denied the claim stating that the Renter login was from outside the country and they don't believe that i verified the applicant Driver’s license, which is not true I DID on the app and in person when he was picking up the car. Their response was vague, contradictory, and failed to address the evidence I submitted. When I requested clarification and escalation, I received no meaningful assistance from their claims or support departments. I was effectively left with a damaged vehicle, significant repair costs, and no accountability from Turo — even though the damage clearly occurred during a guest’s rental period. Turo has acted in bad faith by denying valid coverage under their own protection plan and by failing to provide transparent communication or due process. I am requesting that the BBB review this complaint and that Turo be held responsible for honoring their stated protection policy and reimbursing me for the repair costs and losses I incurred as a result of this incident. I am seeking a fair resolution, reimbursement for damages, and improved accountability in how Turo handles host claims and communications.”

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Posted 2 weeks ago

“I would NOT recommend Turo to ANYONE!! I have used it many times and never had issues with the host (the hosts were AMAZING and VERY ACCOMMODATING!). My last rental, I had rented the vehicle I’d been renting (a jeep renegade). While I was driving down the highway, the tread separates from the tire, causing me to slide across the highway into a field (very traumatizing). The tread popped off as I was going 70mph (the speed limit on the highway I was traveling on) and popped off the plastic siding as well as the bottom of the taillight. I carry the “insurance” every trip. Turo has deemed me at fault, though the tire malfunctioned (a known issue with these vehicles) and charged me a damage deposit AND they sent me an invoice for almost $3,000. I asked what the “insurance” I paid for was. They said that they’re not an insurance company and offer a “protection plan”. I asked what was the point paying for the protection plan, and they didn’t have a definitive answer for me. They said if it was just the tire malfunctioning, I’d be okay as far as cost. But because the tread caused damage to the vehicle, I was financially responsible. (They also charged the host $750.00 - so they’re double dipping, regardless of who is at fault). My suggestion, do NOT use Turo! Use another rental car app if you can. Customer support barely speaks English and reads lines from a script instead of trying to assist you. They nickel and dime for EVERYTHING! (IE: if you refill the gas, but it’s slightly under full, they’ll charge you a fee. I understand paying the host the difference, but Turo is FULL of different fees that are insane! Plus, the host gets a small portion of what you pay - Turo gets most of the money). Even if you do everything right and are careful, tire separation can happen - and I hope you’re not in a Turo vehicle if it does! They’ll charge you out the ass in fees!”

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Posted 2 weeks ago

“We got to our destination airport at 10:30 PM expecting a seamless Experience picking up our Turo vehicle. The owner parked the car literally in the furthest parking lot from the terminal. We had to walk forever to find it. Once we found it we discovered the whole front windshield was cracked. By then it was almost midnight. We called customer service and were told we would have to wait an additional two hours to get a similar vehicle AND it would cost us an Additional $250 dollars… we ended up getting an uber to our destination. Horrible horrendous experience!!!!!”

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Posted 2 weeks ago

“Car owner moved the car from the spot where I parked and took pictures claiming I caused damage. The pictures I took show no damage. When I asked for clearer photos from both Turo and the owner I received no reply other than they were charging me $500 for the damage. A few weeks later they told me that the repair facility found over $1000 in additional damage.”

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Posted 3 weeks ago

“Turo agent jerry got a 1 review from me and he on purpose restricted my account for good after been with turo over 7 years with a 5 star review on file , what a joke agents they have specially when they barely speak english”

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Posted 3 weeks ago

“I had a reservation, the host canceled with a message to me. I called Turo because I still needed a vehicle. The rep I was speaking to told me he couldn't find a vehicle that met my needs. I found a vehicle myself and booked it, because I still needed the transportation or TOMORROW morning. I ended up getting a downgraded vehicle and still had to come out of my pocket for an almost extra $100. Mind you I made my initial reservation a month ahead of time. All Turo said was sorry, nothing we can do about that. The customer service sucks!”

Helpful Report

Posted 3 weeks ago

“My trip was cancelled less than 48 hours by the host . His excuse was his insurance no longer covered his car to use on Turo. This guy had 47 reviews so I feel certain he’d been on Turo a long time. My feeling is that I booked this trip 4 months ago and the demand in Tennessee in the fall is high so he got more money for it somewhere else & cancelled on me. Now there are only 2 vehicles that seat 8 passengers in that city and they are $400-1100 more. Turo is doing nothing at all about this. They offered no help at all. Two hours on the phone today and they basically said too bad so sad! Pay more or go elsewhere. Airbnb would never do this to a customer. The host would also be banned from using their platform for such a sorry excuse. I’ll never use Turo again! It’s just too sketchy relying on someone else’s car and now I know they don’t care about the customers getting stuck like this!”

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Posted 3 weeks ago

“The host was fine—communicative, polite, and professional. My issue is with Turo’s customer service, not the host. I was charged a late fee even after I provided proof from the parking ticket showing when I entered the lot to return the car. There was no cell signal in the garage to end the trip immediately, which I explained in my message to both the host and Turo. Despite sharing the timestamped parking ticket as evidence, Turo refused to review or adjust the charge and simply stated that the matter was “closed.” It felt like they didn’t actually investigate the situation or take the documentation I provided seriously. I’ve used Turo several times and generally enjoyed the platform, but this experience left me feeling dismissed and frustrated. I hope Turo improves how they handle customer concerns, especially when renters provide clear proof.”

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Posted 3 weeks ago

“The most anemic and ineffective customer service I’ve encountered in years. Unable to comprehend the CSR due to heavy foreign accent. “No American person here.” And refusal to speak with supervisor, three times. Chatbot was ridiculously incompetent and ineffective. Hoped for more. A very disappointed repeat customer happy to take business elsewhere.”

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Posted 4 weeks ago

“⭐️⭐️⭐️⭐️⭐️ I had an amazing experience renting the Tesla Cybertruck from Marco on Turo! The truck was absolutely stunning — futuristic design, powerful performance, and packed with high-end features. It drove smooth, had incredible acceleration, and definitely turned heads everywhere I went. Marco was an outstanding host — super friendly, easy to communicate with, and very professional. The price was reasonable for such a unique ride, and everything went perfectly from pickup to drop-off. Overall, a 10/10 experience! I highly recommend booking with Marco if you’re looking for great service and an unforgettable drive. Shannon Cornett”

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Posted 1 month ago

Turo is rated 1.3 based on 1,129 reviews