Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,153 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst travel experience. Car broke down (not our fault), and Turo customer service was non-existent. It's just a chat bot that would not help. The company model is not set up to handle any issues at all so we were left stranded. We had to uber our way out of that situation which was really expensive and then were left with the stress of being blamed for an issue which was not our fault and the owner's maintenance issue. To top it off, Turo refused to refund us even though we couldn't use the car! Stay away from this company - it's not like airbnb although it is touted as such. Cars aren't reliable enough for this model. Even choosing a 5-star host like we did doesn't guarantee a good experience. I'll never use Turo again, even if it's less expensive than the alternatives.”

Helpful Report

Posted 4 days ago

“I have had a positive experience with Turo in the past, both as a guest and a host. Turo was once recognized as a commendable ethical company. However, it seems that currently, Turo has prioritized profits over everything else. I have made numerous calls to have unlawful charges removed from my account, as well as income from a customer who has rented my car for more than two weeks. Turo now employs a workforce of foreigners who are not well-versed in English or do not comprehend American customer service standards. I have asked to speak with a native American representative, but the agent informed me that he could not assist me. How is it possible for an American company to lack American representatives in customer service? At this point, I feel compelled to make these issues public and/or reach out to the American Federal government regarding the problems I am facing with Turo. I have invested countless hours trying to articulate my concerns, only to receive the same unsatisfactory outcome. Customer service will just put the call on hold when ask to speak with an american citizen. companies lose sight of their core values, it inevitably leads to their downfall”

Helpful Report

Posted 1 week ago

“I rented a 2019 Volkswagen Tiguan (light blue) in Airdrie through Turo for about a week and a half. The handoff was in person at a commercial area (shops/parking lot). Everything seemed fine at pickup. Before the last day of the trip, the vehicle developed a serious mechanical issue in the front suspension (not cosmetic damage). There was no accident, no collision, and nothing unusual happened during my rental. As soon as the problem appeared, I followed Turo’s instructions and opened a damage/incident report directly in the app. We handled everything through Turo as required. Turo arranged/approved sending the car to a large dealership service center in Airdrie (Honda Airdrie). After that, I was hit with a charge of approximately $2,060 CAD. Here are my main issues: 1. Unauthorized charge My card was charged without my approval/consent for that amount. I did not authorize Turo to take that payment in that manner. 2. Mechanical wear-and-tear treated like renter damage This was a mechanical suspension failure with no accident involved. I strongly believe it falls under normal wear-and-tear / pre-existing mechanical condition, not something caused by the renter. 3. Stressful host behavior The host (and the host’s spouse) were very unpleasant and pressuring during the situation, which made an already stressful incident worse. 4. Lack of cooperation and poor customer support Despite explaining multiple times (and in writing) that there was no accident and that I followed Turo’s process immediately, I received automated actions/cancellations and no meaningful investigation or resolution. I sent multiple emails and tried repeatedly to get a clear response, but I was largely ignored. 5. I can’t even close my account After this experience, I tried to close my Turo account, but the system shows an error. I contacted support several times asking to close the account, and I still cannot do it. I wanted to like Turo, but this experience has been exhausting: a mechanical issue handled correctly through the app, followed by a large charge taken without approval, and then support that doesn’t engage.”

Helpful Report

Posted 1 week ago

“I was a host on turo I had great reveiws. I had a guest rent my car who texted me at 1:30 in the morning saying something was wrong with the car. At this point he already had the car for three days. He said the car sounded weird and was starting to die. I asked if checked the oil? He said has it been having issues I said No that's the first thing I thought of. He looked at the oil it was bone dry. I asked all long he had been driving like that he said about 4 hours. He blew my engine so I paid for the tow truck it haul it back and hour and a half away. I submitted my claim with pictures before and after. The mechanic said he ran it out if oil? Turo never did anything about it. Even with the insurance I paid for from turo. I took all my cars down after that. I lost over 6,000 with turo never again. I would never recommend being a host on turo. They don't care about their hosts.”

Helpful Report

Posted 2 weeks ago

“This review is for anyone interested in renting their car on Turo. We have two cars in Fort Lauderdale. We decided to use a Turo dealer to rent both cars when not here. The dealer is a friend. We haven't had any issues until 12/26 when we picked up our BMW X7 and discovered the renter smokes pot in the car. The renter was banded from Turo and fined. That is well and good but the longer effects of the pot smell continue. We purchased a device to help remove the smell and it helped. But it will be a long process. Not everyone will have a bad experience with Turo and some might not even care if the car smells like pot. We do and have opted to remove both cars. I do wish that somehow the renter could be charged for professionally cleaning our x7. If you are considering renting your car on Turo be prepared that this could happen to you.”

Helpful Report

Posted 3 weeks ago

“For several years, I used to be one of Turo's biggest advocates, referring friends and family to them on a regular basis. Not only do I no longer refer others to Turo, I caution them about it and suggest that others stick to more traditional car rental agencies. The last two rentals that I did were both horrible experiences, and Turo denied any responsibility. 1. The Turo car that we rented had literally bald tires on it - not at all safe. One tire had a leak that we had to take a couple of hours out of our vacation to have patched. The final blow was that I decided to check the oil before heading out on a highway trip, and the oil was bone dry. Not just low, but bone dry. Had I not decided to check, we likely would have been stranded roadside (we were driving from Phoenix to Las Vegas - 4 hours, 300+ miles at 80 mph) with no oil. Turo refused to take responsibility for a vehicle that clearly was not safe to drive. 2. We had a 6-week Turo reserved for our vacation, a reservation that we had made more than 3 months in advance. Upon landing at Sky Harbor and while taxiing up to the gate, we got a text saying our car had been canceled. Turo could not replace the rental with another vehicle. Stranded in Phoenix, we had to take a shuttle to Sedona, spend a week in Sedona without a car (there are no car rental agencies in Sedona!), take an Uber to Cottonwood at the end of the week where we could rent a car, and then drive to Phoenix and return the 1-day rental (almost $90) before securing a long-term (5-week) car rental (not through Turo!). Turo customer support did absolutely nothing - they even refused to reimburse us for the additional expenses and hassles that we incurred replacing their vehicle. So, sadly, what started out as a great concept has left us with no desire to use the Turo service again. If you plan to run a successful business, you need to have a solid customer service experience behind it for the unfortunate encounters that arise.”

Helpful Report

Posted 4 weeks ago

“Will not rent from Turo again. Their pet policies are not clear. The car I rented had some issues but got us there and back at least, without breaking down. Was charged extra fees, like having a pet. None of it is clear when you book the car, nor did the car say no pets. After all the fees and extra expenses, I could have basically gone to a legit rental car company and had so much mess of a hassle.”

Helpful Report

Posted 4 weeks ago

“To the Turo Team, I am submitting this review to provide detailed feedback regarding a recent rental experience that resulted in significant financial, procedural, and reputational harm. I am rating this experience one star due to serious failures in Turo’s claims and enforcement process. Rental Details: • Reservation ID: 51003586 • Vehicle: 2015 Mitsubishi Mirage • Rental Dates: November 10–17, 2025 • Miles Driven: 724 miles I rented the vehicle on November 10, 2025, and returned it in good condition on November 17, 2025. Upon return, I reported a slow acceleration issue with the vehicle, which the host, Mr. Odane J. Facey, acknowledged as characteristic of the car. No new damage was documented or reported at that time. Post-Trip Claim and Actions: • On November 17, 2025, Mr. Facey submitted a Turo post-trip claim asserting the vehicle was inoperable, without providing pre-rental inspection records or evidence linking the issue to my use. • On December 5, 2025, Mr. Facey provided a Snap-On diagnostic report showing code P0796 (CVT primary pressure solenoid malfunction), which is an internal mechanical issue inconsistent with renter-caused damage. • On December 11, 2025, Facey relied on an inspection from “MPM Automotive LLC,” an entity inactive under Florida law, which did not establish pre-rental condition or renter-caused damage. • Turo sent post-trip claim notifications with the “damage areas” field left blank, obscuring the allegation and preventing a meaningful response. • Between November 18 and December 20, 2025, Turo repeatedly demanded $500, threatened collections and credit reporting, restricted my account, and issued communications that felt retaliatory, including notices on December 9 and December 12. Impact on Me as a Renter: • Loss of Turo account access and rental opportunities • Exposure to threatened financial liability ($500 claim and potential transmission replacement costs of $2,500–$4,500) • Substantial time and travel (296 miles) addressing claims • Emotional stress and reputational harm Key Issues Observed: 1. Claims were enforced without clear documentation or identification of damage. 2. Automated enforcement and shifting deadlines created confusion and hardship. 3. No independent evaluation or meaningful opportunity to dispute the claim was provided. 4. Communications from Turo included threats and coercion despite evidence of a pre-existing mechanical issue. Suggestions for Improvement: 1. Require hosts to provide pre- and post-rental evidence, including diagnostics for mechanical issues. 2. Provide independent or third-party evaluations when claims involve internal components. 3. Ensure renters can respond to claims before enforcement, including account restrictions or billing. 4. Avoid threatening or automated communications that lack verified evidence. 5. Establish internal oversight to verify claims before enforcement. This experience has highlighted serious deficiencies in Turo’s claims process. I hope Turo considers these recommendations to improve transparency, fairness, and renter protection, which will ultimately strengthen trust in the platform. — Monique Maybell”

Helpful Report

Posted 4 weeks ago

“Turo accepted my booking and payment, then refused to hand over the car because they would not accept a valid Australian digital driver licence, something that was not clearly disclosed before payment. This happened at the airport with my family and children present, leaving us stranded. I spent over 2 hours on the phone with no resolution, no sympathy, and no service provided. Despite this, Turo refused a refund. Taking payment and then denying service based on undisclosed requirements is unacceptable and, in my view, contrary to Australian Consumer Law. Never again. I would strongly warn Australian customers to avoid Turo. Modern day robbers in my opinion, criminals.”

Helpful Report

Posted 1 month ago

“2 o'clock car is not ready they bring 3.30 one junk car never againasghar”

Helpful Report

Posted 1 month ago

“Terrible service, don't use. I got a car for the summer and the company was terrible to work with. The car had many issues but they were not listed in the description. When I tried to get a new car one agent told me I could get a new car no problem, but I was told by another agent I would not be able to. They then told me I would have to find a new car on their website or a competitors for a new car and I could get a discount for that new car, again, some else told me otherwise. Overall terrible and deceitful company. I was constantly on the phone with them to get answers and no-one would help. I asked for a manager to cal me and they would not. Ruined my summer. Would not recommend to anyone.”

Helpful Report

Posted 1 month ago

“Caution When Purchasing Turo Gift Cards Gift Cards are not honored I want to share my experience as a consumer so others can make an informed decision. A $1,000 Turo gift card was purchased for me, and when I attempted to redeem it, the system indicated the gift card number was invalid, despite the payment having been completed. I contacted customer service and was initially told the issue would be resolved within 48 hours. I am now on day 10 with no resolution. I have been unable to speak with a supervisor, calls have not been returned, and there has been no clear explanation of where the issue has been escalated or when it will be resolved. At this time, the funds remain unavailable, and the lack of communication has been very frustrating. Based on this experience, I would strongly encourage others to use caution when purchasing or relying on Turo gift cards and to consider other companys”

Helpful Report

Posted 1 month ago

“Horrible customer service. I have rented three times and will no longer do so. The last host tried to hit me with a unauthorized fee which I disputed. Turo did nothing and ended up sending it to collections. Stay away from this company just deal with the big brand names it's not worth a little bit of money you save”

Helpful Report

Posted 1 month ago

“This was my first and last experience with Turo. I had two consecutive reservations in Los Angeles (Dec 5–6, 2025). • First reservation was marked “Approved to drive / Ready for pickup”, then canceled by Turo 1 hour before pickup due to a “license issue” with no new action on my part. • Second reservation was booked under agent guidance, but the host admitted the car was not ready and canceled after I arrived. No vehicle was ever provided. Despite this, Turo issued only partial refunds and later a supervisor sent me an email referencing an entirely different reservation number and accusing me of vehicle misuse, which is factually impossible since I never accessed any car. The issue is now under dispute with my bank and the California Attorney General. I strongly advise documenting everything if you use this platform.”

Helpful Report

Posted 1 month ago

“Incompetent and ignorance at its best”

Helpful Report

Posted 1 month ago

“I rented a car from Turo, and while it was parked, someone hit it. The person responsible provided their information, so I expected the insurance process to handle everything smoothly. However, Turo’s handling of the claim was confusing and frustrating. Even after the insurance paid, I was still charged without receiving a clear explanation. The lack of transparency and poor communication throughout the process has been very disappointing. Based on this experience, I will never use Turo again.”

Helpful Report

Posted 1 month ago

“So awful. The car and host were fine, but this platform is a nightmare to use. Many issues with login and account, can't download app, connection and tech issues, etc. I will absolutely avoid TURO going forward. Yikes”

Helpful Report

Posted 1 month ago

“Turo is a scam company that is incompetently handling customer issues. I was involved in a car accident. Turo explained that they would oversee the process of claims. They dropped the ball big time and refused to communicate with the DMV directly. They instead sought to charge me although I wasn’t at fault and purchased their insurance plan.”

Helpful Report

Posted 1 month ago

“Turo seriously needs to fix how it displays pricing for international users. The platform advertises vehicles in a single currency, but if you’re booking from another country, it doesn’t clearly show what you’ll actually be charged in your home currency. It doesn’t use your location, IP address, or even a basic currency selector to warn you about the difference. As a Canadian booking a car priced in “dollars,” I had every reason to assume the price reflected my currency especially since the U.S. and Canada both use the term “dollar.” Only after the transaction went through did I discover the total was roughly 40% higher due to exchange rates. No clear notice, no upfront conversion, just a surprise bill. Every modern booking platform including airlines, hotels, and rideshares either converts automatically or clearly displays the currency. Turo doesn’t. At the very least, it should specify USD prominently so customers aren’t blindsided by a massive markup. As a business that is literally for people who are travelling, the pricing feels intentionally misleading. AVOID TURO.”

Helpful Report

Posted 2 months ago

“On October 10th 2025, my family and I experienced an unacceptable and distressing situation caused by Turo. Three weeks after our vehicle reservation was confirmed and fully paid for, Turo abruptly canceled the booking while we were in flight. Initially, Turo representatives claimed there was an issue with our credit card payment and that they had never received the funds. After confirming with my credit card company, I learned this statement was false—Turo had in fact received payment, as evidenced by the partial refund they later issued.When confronted with this discrepancy, Turo changed their explanation, claiming the cancellation was due to a software glitch following a system update and that the host’s vehicle was no longer available. However, the host stated the cancellation came directly from Turo and the vehicle was indeed still listed and available. Turo’s customer service offered no assistance, provided inconsistent and misleading explanations, and ultimately told us there was nothing they could do after leaving us with no vehicle for our vacation. Their representatives were dismissive and unhelpful, leaving us stranded during a holiday weekend when no other rental options were available.Turo retained a partial payment for a service they did not deliver and ss a result, I had to file a dispute with my credit card company and report this incident as fraudulent activity.This conduct demonstrates a lack of honesty, accountability, and customer care. After doing some research on the internet I've discovered that this is a very common situation with Turo. I am requesting the BBB to review this matter and take appropriate action to hold Turo responsible for these unethical business practices.”

Helpful Report

Posted 2 months ago

Turo is rated 1.3 based on 1,153 reviews