Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,239 Reviews

5 %

of reviewers recommend Turo

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1.3

Based on 1,239 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rented a vehicle from Turo, and a user that rents out a number of vehicles with them. We were able to arrive at our destination (about 40 km from the airport) and parked for the night. The next day the car wouldn’t start. I contacted Turo, but because we didn’t purchase their roadside assistance I had to arrange my own. The roadside service we used boosted the vehicle but warned me that the battery was not holding a charge, so to call them back the following day if/ when it wouldn’t start. I also contacted the host/ owner, who wasn’t of much more assistance. Of course, it didn’t start. Got it boosted again and considered abandoning it with directions to the owner for pickup or drive it to the drop off. The car died and the steering locked, brakes lost power and we had just left an 8 lane highway 30 seconds prior. I had a moment of feeling sick that it could have happened when we were on that highway. The lot the host wanted us to drop it off at wouldn’t let me just leave the keys and head back to catch my flight, since it didn’t actually die in their physical lot. They wouldn’t call me a shuttle until they reached the host to confirm I could leave. Turo has refused to refund a portion of our reservation fees for days we were unable to use the vehicle because we kept it for the full reservation, in spite of no ability to return it without paying out of pocket for a towing fee. I won’t rent from them in the future, but if I had this situation again, I would abandon the vehicle and tell them to come pick it up right anway and end my rental immediately—all in writing.”

Helpful Report

Posted 3 days ago

“We've used Turo for years and always tell others how great it is, but lately their control over hosts and their service and fees is becoming atrocious. We started with experiencing great hosts, so there was never a problem, and when there was we always have had great support from Turo advisors, but it seems as the business has grown it's controls haven't and we've been victim to several issues and scams, now so much that we won't use them again. Recently we received a car which had several mechanical faults, electrical faults, and a check engine warning light, which took 3 days to replace. Sadly we also have just received a $150 cleaning fee from Krylo / Mars Rental for what was said to be for decontaminating a car that we took a pet into - we don't own a pet (never have, and no pet entered that car) and the photos shared by the host showed what looked like a clump of human hair (likely from our children) that had been clumped together to make it look like a pet had been there... coincidentally our photos of the same spot showed no such hair when we photographed for checkout. Turo took a case number and understood the concern, but it seems we're at the mercy of the host as the payment was took from our credit card immediately at the same time the email was shared (no notice at all and the checkout was closed the day before). Also ridiculous to be charged that much even if it was true. Turo eventually upheld the position of the host, even though it was against their policy where it states that normal human wear-and-tear—such as strands of human hair, a small amount of dirt from shoes, or crumbs—is not eligible for a violation fee under Turo's Cleaning Policy. Violation fees are reserved for severe messes, biohazards, or strict violations like smoking and unauthorized pets, and there is a distinct lack of any other indicators of an animal being in the vehicle, such as pet odors, scratches, chewed material, or paw prints. A few strands of human hair do not constitute a pet policy violation, and this has clearly been manufactured to try to claim an extortionate fee. It was great to select the specific car we wanted while on holiday, and the fees used to be considerably cheaper than the main rental brands (not so much any more), but I feel like it's better to go with a major brand now as you never have these sorts of issues (I guess you get what you pay for).”

Helpful Report

Posted 1 week ago

“They have terrible customer service. I will never rent again. They seem very disinterested in helping. There was a language barrier, I repeated for clarity and still did not get the correct solution. They do not stand behind what their agents tell people”

Helpful Report

Posted 2 weeks ago

“First I was not please about my booking through Turo for a vehicle that I book for 10/11/026 to 10/12/2026 and the previous driver Rachael took the wrong vehicle, she took the vehicle I was supposed to be in a left the vehicle she was supposed to be in and didn’t bring it back on time, which was supposed to be at 9:00am on today 10/11/2026. The host Mo tried to help but it made an inconvenience for my trip out of town. I am so upset with Turo and how everything went.”

Helpful Report

Posted 2 weeks ago

“Cancelled my rental an hour before pickup and wanted me to pay double for a new car”

Helpful Report

Posted 3 weeks ago

“Cancelled my rental an hour before pickup and wanted me to pay double for a new car”

Helpful Report

Posted 3 weeks ago

“Cancelled my rental an hour before pickup and wanted me to pay double for a new car”

Helpful Report

Posted 3 weeks ago

“I signed up and was excited to rent a car for a weekend while a friend was visiting. It was nothing fancy, I was then banned for 2 years for absolutely no reason and they kept telling me they can’t disclose the reason. I’ve never left a bad review before but this is so ridiculous. Do they not want my money?!”

Helpful Report

Posted 4 weeks ago

“Be prepared for hidden fees that they deceptively add after the trip. Customer service is absolutely awful.”

Helpful Report

Posted 1 month ago

“Deleting their app & never using again. Family emergency made us cancel a trip. Wouldn’t consider a full or even partial refund. Tried to explain to the vehicle owner but he ignored the message for several days. Hope they go out of business tomorrow”

Helpful Report

Posted 1 month ago

“The customer service are terrible!”

Helpful Report

Posted 1 month ago

“My host did a last minute cancellation, I didn’t receive a notification until I went on app to show a friend and then when speaking with customer service they tell me they already started the refund process and I had to wait 3to 10 business days to get my money back to even consider going to another company to get a car and I was supposed to leave the Wednesday of the following week. No time to get anything else at a decent price. Had to cancel my plans. This was my 1st time renting with them”

Helpful Report

Posted 1 month ago

“Rated 1 out of 5 stars They did not give me what they promised I wanted to rent an upscale sedan for a comfy trip to Georgia. I read about Turo0 and liked the idea. So I registered and I picked a car - a 745 BMW. An older model but looked ok in the pics. But then just a day before I was supposed to show up - the owner called and said they had some kind of mechanical failure and were waiting on parts. They asked if I would swap my rental for a Maserati Levanti SUV. Not rated as a good ride like the BMW but now I was trying to stick to my plan with little time left to make adjustments. So I agreed. But when I showed up to pick up the car from a small car sales lot, I was just given the keys after showing my ID. No walk around or showing me anything ab out the car. Seemed odd...but it's a new experience. So I went with it. My wife and I took the keys out to the car and started it up - but there was a check engine light on the dash. I brought the keys back into the clerk and she had no questions and I was left without a vehicle to drive. I reported the transactions with their online customer service - Turo that is. They were pleasant and offered me money for a future trip but then also wanted to replace the vehicle with something else. I was offered a Tesla - which is an EV which would have made us change our approach to the drive to Georgia from Indiana and consider the mystery of how much charge I had to deal with. Not doing that. But the agent was pleasant. She then came back and offered a E class Mercedes 300 series. That's a step down from the vehicle I drive daily so I declined. My big beef is I sincerely tried to give Turo almost 400 bucks for a rental. I jumped through a lot of hoops to use the app and I trusted the Turo company because they showed me the car I was supposed to drive. I had considered them because Hertz and Avis and Enterprise want to charge you to get a nice vehicle but they tell you in n o uncertain terms - you probably will get something else that we choose to give you. So really you are not getting what you hoped for. In our case, I was willing to pay over 500 bucks for a weeks use of a Genesis. But they only promise you over a chance at getting a Genesis. I thought Turo was going to be different and I was wrong. They suckered me in with a price on a vehicle I wanted to drive for the week. And at the last second they pulled the rug out from under my feet. Some folks will say - at least they gave you a refund - but honestly - the time and effort I spent to get nothing was quite a lot of effort. The time and the gas to drive to go find out the car was not drivable. And consider - if I had brought back this vehicle with a check engine light on - I might have been financially liable. So the trip is on - and I am driving my old Lincoln...a comfy old man car. And I would share that the car rental business must be on their last legs. And there is plenty of room for someone with a business model that includes the cost of integrity and honesty.”

Helpful Report

Posted 1 month ago

“★☆☆☆☆ **£250 late-return charge, poor-condition vehicle, and an abusive host — Turo support did nothing useful** This was one of the worst rental experiences I have had. The vehicle itself was in poor condition. Several electronic/driver-assistance functions were not working properly, and the air-conditioning had a very strong mold/mildew smell after a cold start. I raised concerns about the condition of the car during the rental. At that point, I could have escalated the issue to Turo or pushed for compensation, but I deliberately chose not to because the host had initially been friendly and communicative. I tried to deal with the situation reasonably. That was a mistake. Before returning the vehicle, I informed the host that I would be late. He acknowledged my message. The car was ultimately returned around 1 hour and 15 minutes after the scheduled return time. I was then charged approximately £250 in connection with the late return. Turo Support acknowledged that the host knew I would be late, but their position was essentially that the host acknowledging the delay did not mean that the late-return fee would be waived. I understand now that formally I should have submitted an extension request through Turo. I accept that. What I find unacceptable is the complete lack of common sense or customer consideration afterwards. I had chosen not to pursue compensation for a poorly maintained vehicle because I wanted to be reasonable with the host. When the situation was reversed, the host chose to pursue the additional charge. **UPDATE:** After I left a negative review and challenged the situation, the host’s behaviour became openly hostile. He sent me messages including: “Grow up and stop acting like a child, throwing a tantrum and making things up.” “You are not welcome. Period.” “You are really a funny guy.” He also told me that my review “will be removed” and repeatedly accused me of inventing the problems with the vehicle. So this went from being a dispute over a fee into a host personally insulting and mocking a customer for leaving negative feedback. Instead of addressing my concerns about the electronic problems and mold smell from the AC, he simply dismissed them as things I had “made up.” I have now filed a formal complaint with Turo regarding both the host’s behaviour and the condition of the vehicle. What makes the entire experience particularly frustrating is that Turo seems extremely strict about enforcing rules when it results in another charge to the customer, while showing very little urgency when the complaint is about vehicle condition or host conduct. I accept my mistake in not formally extending the reservation. What I do not accept is paying around £250 extra, being dismissed by customer support, and then being personally insulted by the host when I complain about the experience. I would strongly recommend thinking twice before using Turo. If anything goes wrong, do not assume that being reasonable with the host will be reciprocated. Document everything and escalate problems immediately.”

Helpful Report

Posted 1 month ago

“I have had a very negative experience with Turo. I eventually went on Better Business Bureau to open a dispute with them. They did not resolve the complaint. I then looked at their business rating on BBB. They have over 500 reviews with an average 1 star rating. They also have over 3000 complaints against them. I recommend that everyone steer clear of them. Their business practice is shady and their customer service is terrible. They are less than transparent about their vehicle locations, prices, and cancellation policy.”

Helpful Report

Posted 1 month ago

“Not at all happy! We twice booked a vehicle weeks in advance, only for the host to cancel. The last one when we were mid flight to collect our car. It left us completely stranded and scrambled to find a last-minute alternative, which cost us significantly more money. Turo needs better protections for guests when hosts pull out at the eleventh hour. Will never recommend!”

Helpful Report

Posted 2 months ago

“If I could, I would leave a O star rating. We rented a Hyundai Palisade from Turo, hosted by Toronto Hyundai with insurance and unlimited kilometers. We were on an East Coast road trip, when a driver tried to overtake us illegally and crashed into us in Cheticamps, Nova Scotia. We contacted Turo and the provided insurance, but they would not provide us with any accommodations, alternative means or compensation as they promised they would for any stress/damages, lost time/money and extra costs. They told us to find our own alternative measures to complete the rest of our family road trip or find flights back home to Toronto. They said that for any scenario they would provide us with more than enough compensation since it wasnt our fault, but they haven't done anything as of yet, and they haven't bothered to update as any further either.”

Helpful Report

Posted 2 months ago

“I had a valid reason for why I had to cancel my trip and they were unreasonable without giving me a refund”

Helpful Report

Posted 2 months ago

“⭐ 1-Star Review — Extremely Disappointing Experience With Host Beshouy My husband and I rented a vehicle from Beshouy for our trip to Boston to attend a family funeral. This was already an emotional and difficult trip for us, and unfortunately, our experience with this rental added unnecessary stress and frustration. We arrived late at night expecting the premium Mercedes-Benz that had been advertised to be clean and properly prepared for us. Instead, I was shocked by the condition of the vehicle. There was sand and debris throughout the car, dirty floor mats, a large amount of hair left on the passenger seat, and even a cigarette lighter in the center console. There was also an unpleasant odor inside the vehicle that smelled like marijuana to us. The trunk contained sand and water as well. Because it was after midnight and we were exhausted from traveling, we did not have a realistic option to find another vehicle. We felt stuck with a car that was nowhere near the condition we expected based on the listing and the amount we paid. The following morning, my husband noticed what appeared to be damage to one of the tires. That immediately became a safety concern for both of us. My husband contacted Beshouy through the Turo app and provided photographs documenting the issue. Unfortunately, we did not feel that our concerns were taken as seriously as they should have been. After seeing the tire, I personally did not feel safe or comfortable riding in the vehicle. We limited our driving and canceled plans to visit friends and enjoy Boston because we were concerned about whether the vehicle was safe to drive. Instead of being able to focus on why we were there—to honor a loved one—we spent part of our trip worrying about this rental. We were also unexpectedly required to pay a parking fee just to leave the airport garage. After returning the vehicle early because our flight schedule changed, there were additional payment issues, adding even more frustration to an already disappointing experience. For me, this was about much more than receiving a dirty vehicle. It was about cleanliness, safety, communication, customer service, and accountability. When customers raise a legitimate safety concern, particularly involving a tire, I believe the host should respond with urgency and concern. We paid for what was advertised as a premium rental experience, and that is simply not what we received. Based on my personal experience, I would not rent from Beshouy again, nor would I recommend this host to others. I sincerely hope Turo takes the documentation and concerns from this rental seriously. Customers deserve to receive a vehicle that is clean, properly maintained, and safe to drive. This experience added unnecessary stress to an already difficult family trip, and that is something I will not forget.”

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Posted 2 months ago

“Turo customers service is terrible. Host canceled my trip a week before my bachelorette. Host told me I needed to be the one to cancel the trip and since it was me canceling, I was told I would not get a refund. After waiting over 2 hours for a representative, they issued me a refund but nothing extra for the inconvenience. I then rebooked with a new booking and was booked for an extra day. I realized the mistake 2 days before my trip and again was told it was non refundable unless the host gave permission. I was told I needed to contact the host to ask for a refund. The host is not responding now and Turo said there is nothing on their end they can do. I will never use them again.”

Helpful Report

Posted 2 months ago

Turo is rated 1.3 based on 1,239 reviews