Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,224 Reviews

5 %

of reviewers recommend Turo

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1.3

Based on 1,224 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Not at all happy! We twice booked a vehicle weeks in advance, only for the host to cancel. The last one when we were mid flight to collect our car. It left us completely stranded and scrambled to find a last-minute alternative, which cost us significantly more money. Turo needs better protections for guests when hosts pull out at the eleventh hour. Will never recommend!”

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Posted 1 day ago

“If I could, I would leave a O star rating. We rented a Hyundai Palisade from Turo, hosted by Toronto Hyundai with insurance and unlimited kilometers. We were on an East Coast road trip, when a driver tried to overtake us illegally and crashed into us in Cheticamps, Nova Scotia. We contacted Turo and the provided insurance, but they would not provide us with any accommodations, alternative means or compensation as they promised they would for any stress/damages, lost time/money and extra costs. They told us to find our own alternative measures to complete the rest of our family road trip or find flights back home to Toronto. They said that for any scenario they would provide us with more than enough compensation since it wasnt our fault, but they haven't done anything as of yet, and they haven't bothered to update as any further either.”

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Posted 5 days ago

“I had a valid reason for why I had to cancel my trip and they were unreasonable without giving me a refund”

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Posted 5 days ago

“⭐ 1-Star Review — Extremely Disappointing Experience With Host Beshouy My husband and I rented a vehicle from Beshouy for our trip to Boston to attend a family funeral. This was already an emotional and difficult trip for us, and unfortunately, our experience with this rental added unnecessary stress and frustration. We arrived late at night expecting the premium Mercedes-Benz that had been advertised to be clean and properly prepared for us. Instead, I was shocked by the condition of the vehicle. There was sand and debris throughout the car, dirty floor mats, a large amount of hair left on the passenger seat, and even a cigarette lighter in the center console. There was also an unpleasant odor inside the vehicle that smelled like marijuana to us. The trunk contained sand and water as well. Because it was after midnight and we were exhausted from traveling, we did not have a realistic option to find another vehicle. We felt stuck with a car that was nowhere near the condition we expected based on the listing and the amount we paid. The following morning, my husband noticed what appeared to be damage to one of the tires. That immediately became a safety concern for both of us. My husband contacted Beshouy through the Turo app and provided photographs documenting the issue. Unfortunately, we did not feel that our concerns were taken as seriously as they should have been. After seeing the tire, I personally did not feel safe or comfortable riding in the vehicle. We limited our driving and canceled plans to visit friends and enjoy Boston because we were concerned about whether the vehicle was safe to drive. Instead of being able to focus on why we were there—to honor a loved one—we spent part of our trip worrying about this rental. We were also unexpectedly required to pay a parking fee just to leave the airport garage. After returning the vehicle early because our flight schedule changed, there were additional payment issues, adding even more frustration to an already disappointing experience. For me, this was about much more than receiving a dirty vehicle. It was about cleanliness, safety, communication, customer service, and accountability. When customers raise a legitimate safety concern, particularly involving a tire, I believe the host should respond with urgency and concern. We paid for what was advertised as a premium rental experience, and that is simply not what we received. Based on my personal experience, I would not rent from Beshouy again, nor would I recommend this host to others. I sincerely hope Turo takes the documentation and concerns from this rental seriously. Customers deserve to receive a vehicle that is clean, properly maintained, and safe to drive. This experience added unnecessary stress to an already difficult family trip, and that is something I will not forget.”

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Posted 6 days ago

“Turo customers service is terrible. Host canceled my trip a week before my bachelorette. Host told me I needed to be the one to cancel the trip and since it was me canceling, I was told I would not get a refund. After waiting over 2 hours for a representative, they issued me a refund but nothing extra for the inconvenience. I then rebooked with a new booking and was booked for an extra day. I realized the mistake 2 days before my trip and again was told it was non refundable unless the host gave permission. I was told I needed to contact the host to ask for a refund. The host is not responding now and Turo said there is nothing on their end they can do. I will never use them again.”

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Posted 1 week ago

“Horrible. Got a flat tire. Car had no spare or jack. Turo told me to leave the car and they would tow it. Then host reports me for abandoning the car, they told me they would waive the $200 tow fee and then the host invoices me for $275 telling me it’s just for the tire. I spoke to about 10 different support people and could not understand them, still waiting for a supervisor to call me back, it’s been two weeks. WILL NEVER USE THIS COMPANY EVER AGAIN. This was my 2nd time using them , the first time the host canceled last minute. Had to get the support to book a car for me and she made a mistake then charged me $15 to correct the mistake and then they never gave me my refund I was owed and said that the host added a $100 delivery fee when I had already paid for the car and delivery in full. It’s the worst, most unorganized, company I have ever encountered”

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Posted 1 week ago

“Absolutely the worst from the very beginning! Made a reservation, app said my info was verified but owner couldn't see it. Reservation got canceled because of it. Had to re-rent, but wouldn't do same day rental so all our plans had to be changed which cost extra! Just to find out the reason it got canceled is because I didn't pay for the extra insurance ( which is a complete RACKET!) If they won't proceed without it WHY is there an option to decline???? I have private insurance which covers ME no matter what vehicle I'm driving! Because we had to change our plans we didn't need it for 2 days any longer but the app wouldn't let me change the date or do an early return. When I tried to contact support kept getting message that the site was down for maintenance try again later. When the site was back up & asked about a refund for early return was told basically to bad so sad there wasn't anything they could do. NEVER AGAIN WILL I USE YOUR SERVICE AND I WILL TELL EVERYONE I KNOW TO NEVER USE IT! YOU GUYS SUCK!”

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Posted 1 week ago

“All my rentals been 5 star never had a complaint not. Just happen to go on turo to rent a vehicle nothing would load. So I called there so called customer service they tell me my account de activated dont say the reason or anything. My background squeaky clean license clean and never haf a complaint and they want tell me.”

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Posted 1 week ago

“Gave me a rental car that is so out of alignment it shakes when you drive it. Had to go to repair shop to have a tire fixed. The repair shop said it already had been fixed with holes in it 2 other times. Requested a full refund as I should NOT be sitting in a repair shop on my vacation. Now repair shop said the tire is separating and I’m stranded.”

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Posted 1 week ago

“Booked a “high-end” car at the Miami airport, Chevy Camaro convertible. Got it and the car had a horrible cat urine smell. I immediately informed Turo support and the host. Turo support promised I wouldn’t be charged for the smell deep clean as I reported it as preexisting. The host was rude and abrupt, he said I’m trying to look for a quick discount. Then when I returned the car, he “found” evidence of cat hair under the seat and charged me $165 for deep cleaning. I showed Turo all my photos with a clean car showing I never had a cat in there. They didn’t read any evidence or appeals I sent. I tried to submit a chargeback but they threatened to send a debt collector which would hurt my credit. Be very careful of this company. I had a good experience using Turo in Canada, so suppose it’s all about the host you get. Mind you, Turo will not help if you get a bad/con artist host.”

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Posted 2 weeks ago

“So complicated to book it’s a nightmare!!! I’m a few days away from landing at my destination and I still am not even sure my booking is for sure and the customer service in HORRIBLE!! There is not even a home page on the app so you can type in your reservation number and it shows I have no upcoming trips but I got an email with a reservation number but it does me no good.”

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Posted 2 weeks ago

“Terrible customer service if anything goes wrong. They will refuse to help at every turn. AC was broken in our car, immediately reported it. Told to take it up with the car owner, who in turn sent me back to Turo who then said they couldn’t do anything, no refund, I went back to them they then said time had expired to report. I corrected them again they then said if I could get the owner to agree they’d consider it. Got the owner to agree..they offered me 1/4 of my money back. Awful awful experience every time”

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Posted 3 weeks ago

“When renting from Turo, obviously you have to take pictures of the vehicle before leaving. I did take pictures assuming that everything was up to date. I drove from Denver to Texas and got pulled over in Texas. The reason was expired tags...Really? So I was given a warning and I contacted the host right away. The host was supposed to go to the DMV and renew the tags the next day. He didn't. Not until the day I was driving home, did me no good. So for a week in Texas the car was not supposed to be driven and shouldn't have even been rented out through Turo. When I returned home, I parked it in my parking lot and told the host I wasn't going to drive it back to where I picked it up from. He was angry? So long story short upon whomever picked it up broke the glove compartment and blamed me. My mistake was not taking pictures after I returned home. I then contacted Turo and let them know what happened because I'm being charged for damages. I'm hoping the host will be responsible for whatever cost that was put on me. We will see.”

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Posted 4 weeks ago

“Terrible. Can't understand them because they have thick Phillipines accents. They don't know what they're doing. They keep telling me to go to priceline to cancel my reservation and then priceline tells me to contact turo. Neither one of these companies knows what they're doing. I wasted an hour with them today.”

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Posted 1 month ago

“Rented a car in Vegas. Went in to airport to look for the place. Find.out there outside. So went out there seen a guy said your host didn't call you. Said what you mean. He.said should have got ahold of you. So he takes a.picture of my license gives me the lock box number on the car. Take it back no one there drop it off. Then get charged for everything they could possibly think of. The car had no air conditioning it was 111 car looked ike.been in crash up derby scratched front to back. Had burn holes in all the seats. What a.joke don't rent from them”

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Posted 1 month ago

“7/14/26 Subject: Official Complaint: Unprofessional Customer Service - Omar (July 14, 2026) To Whom It May Concern, I am writing to formally lodge a complaint regarding the terrible service I received from a representative named Omar at Turo CS over the phone today, July 14, 2026, at approximately 3:30 PM. During our interaction, there were dogs barking loudly in his background, making it nearly impossible to hear or understand him. When I explicitly asked to be transferred to a supervisor to resolve the issue, he refused to transfer the call. This level of noise and the representative's refusal to escalate the call is completely unprofessional. I expect much better customer support and request that this matter be reviewed by a manager immediately. Sincerely,”

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Posted 1 month ago

“I have problem with booking the vehicle still turo don't know how to fix the company network problem then how they can fix customer problem 😑”

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Posted 1 month ago

“I had an absolutely terrible experience with Turo, and I would never recommend them based on what happened to my family. The vehicle we were given was unsafe. While driving on the highway, the brakes and steering became difficult to control, putting all of our lives at risk. We were stranded for nearly two hours in extreme heat with children while waiting for help. Police and an ambulance responded, but the roadside assistance we were counting on did not arrive in a reasonable amount of time. We ended up paying for multiple Uber rides out of our own pocket just to get to safety. Instead of enjoying our vacation, we spent hours dealing with customer service, trying to find a solution. In the end, Turo was unable to help us, and we had to book another rental ourselves, paying approximately $800 upfront just to get home safely. A vacation that should have created happy memories turned into a stressful and frightening experience. While some customer service representatives were polite, the overall handling of this situation fell far below what anyone should expect when renting a vehicle. Safety should always come first. No family should have to go through what we experienced. I sincerely hope Turo improves its vehicle inspections and emergency response process so this doesn’t happen to someone else.”

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Posted 1 month ago

“Not recommend turo... vehicle cancelled last minute without explanation.”

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Posted 1 month ago

“My sister is sick and in need of multiple rides to specialists. I opted for Turo to rent vehicles on mulitple days. STAY AWAY from them. My very first vehicle did diligent research on Turo went ahead and booked the vehicle for drop off to my home. Thirty minutes later the owner of the vehicle cancelled the booking even though the software clearly stated drop off was available. Few days later had to take my sister to another specialist appointment. Booked a vehicle an suv like I always do to fit myself and my sisters wheel chair in the back. Booked five days in advance to ensure the vehicle was booked. Night before they were supposed to drop off the vehicle the owner cancels saying we were too far????? Call Turo the resolution was a volkswagon gulf because I had to have a vehicle. Could barely fit in the car and could NOT fit my sisters wheel chair in the car. Contacted Turo supervisor to complain they could not care less. STAY AWAY if you do not want headaches with a rental vehicle.”

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Posted 1 month ago

Turo is rated 1.3 based on 1,224 reviews