Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 997 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 997 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My rental was canceled by the host at the last minute. I had reserved it weeks earlier. Turo wasn't exactly overly helpful in scheduling a replacement, nor was the host. The host had several other cars in her fleet and did not offer any of them. Turo said that because of the cancellation I was eligible for "compensation." Turns out this means they would waive the rebooking fee. And that was it. Seriously? Why not discount the rebooked rental? Or just comp it? I had to spend way too much time rebooking -- scrambling at the last minute -- to make something work. Better to just go through one of the mainstream rentals. They always have additional cars ready to go and most of the time they upgrade my rental for a very nominal fee. I've had so many great experiences with Air BnB and VRBO that I was hoping Turo would be just like that. Nope.”

Helpful Report

Posted 5 hours ago

“It has been great for the most part since I realized it is much better when I rent from an all star host otherwise I actually did have a bad experience with cancellations ...But I absolutely love Turo and been using them for at least 7 years or more..”

Helpful Report

Posted 2 days ago

“First and last time using Turo . Had a ev car that wouldn’t charge at any station and home charger was extremely slow . So dropping it off i couldn’t have it on full battery because i had to use the battery to get there . The host chargers me $60 because car was not on 100% . SCAM SCAM SCAM . I lost a day of using the car and they want to charge me ! The customer service is the absolute worst . They will tell you anything to get you off the phone and even with proof of car issues in turn message between me and host saying i was stuck and have issues they didn’t care . Stay far away. Stick with regular car rental businesses .”

Helpful Report

Posted 2 days ago

“I have been hosting for maybe a year/ as of right now I have my car listed at $71 a day. I had a friend try to rent my car and turo is Charging a NY trip fee of $352 for one day. Making this guys price $432 for one day! This is completely outrageous . I will be removing my account from there site once May last bookings are through. What is the pint to even try and rent your car. No one in their right mind would ever rent a car for that! Absolute outrageousness.”

Helpful Report

Posted 3 days ago

“In bold letters, free refund to a certain date. When actually trying to cancel l, they mention “we meant free cancellation for the security deposit” Will never use them again”

Helpful Report

Posted 4 days ago

“Cancelled reservation with no reason”

Helpful Report

Posted 4 days ago

“Turo is a horrible rental service you literarily have to wait 10 business days to receive your deposit back they take your money as soon as you book the rental but then make you wait exactly 10 business days calling them won’t help they play like they don’t know anything and don’t try to help I wouldn’t waste my time”

Helpful Report

Posted 1 week ago

“Don’t not use them they will scam you”

Helpful Report

Posted 1 week ago

“"Turo is extremely risky and can cost… "Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation. We went to every car rental company at Tampa Airport, but all cars were rented out. Eventually, we managed to find an old minivan, but it cost us almost $3,000 more than our original booking. They clearly took advantage of people in desperate situations. Think twice before using Turo. They can simply cancel your car booking when you arrive, leaving you to deal with the consequences."”

Helpful Report

Posted 1 week ago

“I wouldn't rent any cars here it's a rip off..not a rental agency..You can't return the car to the state you're traveling too. Host cars are outdated and it's very risky business.”

Helpful Report

Posted 2 weeks ago

“I’ve been a regular user of Turo, but lately, it’s clear they’re going down the same greedy path as companies like Uber. They’re stacking crazy fees on top of already expensive rentals—fees that aren’t clearly shown up front. Hidden charges suddenly appear after booking, and customer service doesn’t seem to care. It feels like they’re more focused on squeezing every dollar out of the customer than providing good service. Turo used to be a great alternative, but now it’s just another platform exploiting users while they take the biggest cut. Very disappointed.”

Helpful Report

Posted 2 weeks ago

“The host experience is awful. Turo has no interest in accommodating hosts anymore. I've lost thousands on damage claims for subjective reasons (absurd amounts deducted from payouts for the most minor scratches). Lost compensation when guests kept vehicles days past their trip end. We can only be compensated for 1 extra day regardless of how long they keep the car. Can't charge smoking fees even with crystal clear evidence. Non reviews count against hosts, etc. Need more space to list the rest...”

Helpful Report

Posted 2 weeks ago

“Knock on wood, I have never had a bad Turo experience. All the owners have always been beneficial and communicative. I have rented in California, Colorado, Oregon, Las Vegas, and more, and as I shared so far, I have never been disappointed.”

Helpful Report

Posted 2 weeks ago

“turo has horrible customer service. we had a nightmare of a trip with a host and his car and they just side with the host & pulled a payment from my card that i DID NOT authorize & did NOT receive my reimbursement for coolant i had to buy for his car. yet the host can keep his car on the website with it overheating and leaking oil and barely able to function after almost leaving us stranded in the middle of the night. just terrible.”

Helpful Report

Posted 3 weeks ago

“If you're considering renting a car from Toro, it may be best to do so only if you need the vehicle within 24 to 48 hours. This is because Toro allows a 24-hour cancellation window after booking, which means if your plans change beyond that timeframe, you won't be eligible for a refund. For trips planned a week or more in advance, it might be wise to explore other rental options that offer more flexible cancellation policies. Overall, renting from Toro can be a good choice for last-minute travel, but for longer-term plans, it may be beneficial to look for alternatives that provide better reassurance regarding refunds. I canceled 8 days prior to my trip and did not receive a refund.”

Helpful Report

Posted 4 weeks ago

“Worst car rental. When we went to pickup the car it looked nothing like in the listing. The car had bald tire with cuts, bumper was busted, scratches all over, and dirty inside. Did not take the car and been fighting for 2 months to get my money back even though they said they would give it back. NEVER rent a car from this company.”

Helpful Report

Posted 4 weeks ago

“I'm sorry, but I am very disappointed and dissatisfied with my experience using Turo.”

Helpful Report

Posted 4 weeks ago

“Absolutely dishonest company. Rented a Honda plug in hybrid and to my surprise and the surprise of the car’s owner. Who charges $40 for prepaid fuel for a 1 day rental of a hybrid electric car?!?! Your business is unethical and your customer service lies to cover your farce.”

Helpful Report

Posted 1 month ago

“No car or host at the host's address for car pickup. I had to ring turo helpline again after a few days to get my money refunded. Said I wasn't entitled to compensation for the taxi to and from the host's address. There is no option to give a review for the host to warn people to avoid the host in question. The host should not be allowed to continue on the website if turo value their customers experiences.”

Helpful Report

Posted 1 month ago

“Renting from Turo is a really dangerous business! I’ve only had three rentals with Turo, and the first one was great. However, the second one was a complete disaster. The car was in awful condition, with the AC not working properly and a strong, unpleasant smell. Even the gas lead was missing! When I returned the car, I had to wait because the host wasn’t there to open the gate to the gated community. As a result, I was 23 minutes late. The host just told me to leave the car there, and I did. Three days later, I gave a review of the car, stating that it was in poor condition. When I contacted Turo to dispute the charges, they told me that there was nothing they could do because I was only 23 minutes late. I said that the host was at fault for not being there to open the gate, and that there was nothing Turo could do to protect me. I’ve decided not to rent from Turo again because it seems like they don’t care about their customers. The host can charge you whatever they want, and there’s nothing Turo can do to protect you.”

Helpful Report

Posted 1 month ago

Turo is rated 1.3 based on 997 reviews