Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,231 Reviews

5 %

of reviewers recommend Turo

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1.3

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be prepared for hidden fees that they deceptively add after the trip. Customer service is absolutely awful.”

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Posted 13 hours ago

“Deleting their app & never using again. Family emergency made us cancel a trip. Wouldn’t consider a full or even partial refund. Tried to explain to the vehicle owner but he ignored the message for several days. Hope they go out of business tomorrow”

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Posted 2 days ago

“The customer service are terrible!”

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Posted 4 days ago

“My host did a last minute cancellation, I didn’t receive a notification until I went on app to show a friend and then when speaking with customer service they tell me they already started the refund process and I had to wait 3to 10 business days to get my money back to even consider going to another company to get a car and I was supposed to leave the Wednesday of the following week. No time to get anything else at a decent price. Had to cancel my plans. This was my 1st time renting with them”

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Posted 1 week ago

“Rated 1 out of 5 stars They did not give me what they promised I wanted to rent an upscale sedan for a comfy trip to Georgia. I read about Turo0 and liked the idea. So I registered and I picked a car - a 745 BMW. An older model but looked ok in the pics. But then just a day before I was supposed to show up - the owner called and said they had some kind of mechanical failure and were waiting on parts. They asked if I would swap my rental for a Maserati Levanti SUV. Not rated as a good ride like the BMW but now I was trying to stick to my plan with little time left to make adjustments. So I agreed. But when I showed up to pick up the car from a small car sales lot, I was just given the keys after showing my ID. No walk around or showing me anything ab out the car. Seemed odd...but it's a new experience. So I went with it. My wife and I took the keys out to the car and started it up - but there was a check engine light on the dash. I brought the keys back into the clerk and she had no questions and I was left without a vehicle to drive. I reported the transactions with their online customer service - Turo that is. They were pleasant and offered me money for a future trip but then also wanted to replace the vehicle with something else. I was offered a Tesla - which is an EV which would have made us change our approach to the drive to Georgia from Indiana and consider the mystery of how much charge I had to deal with. Not doing that. But the agent was pleasant. She then came back and offered a E class Mercedes 300 series. That's a step down from the vehicle I drive daily so I declined. My big beef is I sincerely tried to give Turo almost 400 bucks for a rental. I jumped through a lot of hoops to use the app and I trusted the Turo company because they showed me the car I was supposed to drive. I had considered them because Hertz and Avis and Enterprise want to charge you to get a nice vehicle but they tell you in n o uncertain terms - you probably will get something else that we choose to give you. So really you are not getting what you hoped for. In our case, I was willing to pay over 500 bucks for a weeks use of a Genesis. But they only promise you over a chance at getting a Genesis. I thought Turo was going to be different and I was wrong. They suckered me in with a price on a vehicle I wanted to drive for the week. And at the last second they pulled the rug out from under my feet. Some folks will say - at least they gave you a refund - but honestly - the time and effort I spent to get nothing was quite a lot of effort. The time and the gas to drive to go find out the car was not drivable. And consider - if I had brought back this vehicle with a check engine light on - I might have been financially liable. So the trip is on - and I am driving my old Lincoln...a comfy old man car. And I would share that the car rental business must be on their last legs. And there is plenty of room for someone with a business model that includes the cost of integrity and honesty.”

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Posted 1 week ago

“★☆☆☆☆ **£250 late-return charge, poor-condition vehicle, and an abusive host — Turo support did nothing useful** This was one of the worst rental experiences I have had. The vehicle itself was in poor condition. Several electronic/driver-assistance functions were not working properly, and the air-conditioning had a very strong mold/mildew smell after a cold start. I raised concerns about the condition of the car during the rental. At that point, I could have escalated the issue to Turo or pushed for compensation, but I deliberately chose not to because the host had initially been friendly and communicative. I tried to deal with the situation reasonably. That was a mistake. Before returning the vehicle, I informed the host that I would be late. He acknowledged my message. The car was ultimately returned around 1 hour and 15 minutes after the scheduled return time. I was then charged approximately £250 in connection with the late return. Turo Support acknowledged that the host knew I would be late, but their position was essentially that the host acknowledging the delay did not mean that the late-return fee would be waived. I understand now that formally I should have submitted an extension request through Turo. I accept that. What I find unacceptable is the complete lack of common sense or customer consideration afterwards. I had chosen not to pursue compensation for a poorly maintained vehicle because I wanted to be reasonable with the host. When the situation was reversed, the host chose to pursue the additional charge. **UPDATE:** After I left a negative review and challenged the situation, the host’s behaviour became openly hostile. He sent me messages including: “Grow up and stop acting like a child, throwing a tantrum and making things up.” “You are not welcome. Period.” “You are really a funny guy.” He also told me that my review “will be removed” and repeatedly accused me of inventing the problems with the vehicle. So this went from being a dispute over a fee into a host personally insulting and mocking a customer for leaving negative feedback. Instead of addressing my concerns about the electronic problems and mold smell from the AC, he simply dismissed them as things I had “made up.” I have now filed a formal complaint with Turo regarding both the host’s behaviour and the condition of the vehicle. What makes the entire experience particularly frustrating is that Turo seems extremely strict about enforcing rules when it results in another charge to the customer, while showing very little urgency when the complaint is about vehicle condition or host conduct. I accept my mistake in not formally extending the reservation. What I do not accept is paying around £250 extra, being dismissed by customer support, and then being personally insulted by the host when I complain about the experience. I would strongly recommend thinking twice before using Turo. If anything goes wrong, do not assume that being reasonable with the host will be reciprocated. Document everything and escalate problems immediately.”

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Posted 1 week ago

“I have had a very negative experience with Turo. I eventually went on Better Business Bureau to open a dispute with them. They did not resolve the complaint. I then looked at their business rating on BBB. They have over 500 reviews with an average 1 star rating. They also have over 3000 complaints against them. I recommend that everyone steer clear of them. Their business practice is shady and their customer service is terrible. They are less than transparent about their vehicle locations, prices, and cancellation policy.”

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Posted 1 week ago

“Not at all happy! We twice booked a vehicle weeks in advance, only for the host to cancel. The last one when we were mid flight to collect our car. It left us completely stranded and scrambled to find a last-minute alternative, which cost us significantly more money. Turo needs better protections for guests when hosts pull out at the eleventh hour. Will never recommend!”

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Posted 4 weeks ago

“If I could, I would leave a O star rating. We rented a Hyundai Palisade from Turo, hosted by Toronto Hyundai with insurance and unlimited kilometers. We were on an East Coast road trip, when a driver tried to overtake us illegally and crashed into us in Cheticamps, Nova Scotia. We contacted Turo and the provided insurance, but they would not provide us with any accommodations, alternative means or compensation as they promised they would for any stress/damages, lost time/money and extra costs. They told us to find our own alternative measures to complete the rest of our family road trip or find flights back home to Toronto. They said that for any scenario they would provide us with more than enough compensation since it wasnt our fault, but they haven't done anything as of yet, and they haven't bothered to update as any further either.”

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Posted 1 month ago

“I had a valid reason for why I had to cancel my trip and they were unreasonable without giving me a refund”

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Posted 1 month ago

“⭐ 1-Star Review — Extremely Disappointing Experience With Host Beshouy My husband and I rented a vehicle from Beshouy for our trip to Boston to attend a family funeral. This was already an emotional and difficult trip for us, and unfortunately, our experience with this rental added unnecessary stress and frustration. We arrived late at night expecting the premium Mercedes-Benz that had been advertised to be clean and properly prepared for us. Instead, I was shocked by the condition of the vehicle. There was sand and debris throughout the car, dirty floor mats, a large amount of hair left on the passenger seat, and even a cigarette lighter in the center console. There was also an unpleasant odor inside the vehicle that smelled like marijuana to us. The trunk contained sand and water as well. Because it was after midnight and we were exhausted from traveling, we did not have a realistic option to find another vehicle. We felt stuck with a car that was nowhere near the condition we expected based on the listing and the amount we paid. The following morning, my husband noticed what appeared to be damage to one of the tires. That immediately became a safety concern for both of us. My husband contacted Beshouy through the Turo app and provided photographs documenting the issue. Unfortunately, we did not feel that our concerns were taken as seriously as they should have been. After seeing the tire, I personally did not feel safe or comfortable riding in the vehicle. We limited our driving and canceled plans to visit friends and enjoy Boston because we were concerned about whether the vehicle was safe to drive. Instead of being able to focus on why we were there—to honor a loved one—we spent part of our trip worrying about this rental. We were also unexpectedly required to pay a parking fee just to leave the airport garage. After returning the vehicle early because our flight schedule changed, there were additional payment issues, adding even more frustration to an already disappointing experience. For me, this was about much more than receiving a dirty vehicle. It was about cleanliness, safety, communication, customer service, and accountability. When customers raise a legitimate safety concern, particularly involving a tire, I believe the host should respond with urgency and concern. We paid for what was advertised as a premium rental experience, and that is simply not what we received. Based on my personal experience, I would not rent from Beshouy again, nor would I recommend this host to others. I sincerely hope Turo takes the documentation and concerns from this rental seriously. Customers deserve to receive a vehicle that is clean, properly maintained, and safe to drive. This experience added unnecessary stress to an already difficult family trip, and that is something I will not forget.”

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Posted 1 month ago

“Turo customers service is terrible. Host canceled my trip a week before my bachelorette. Host told me I needed to be the one to cancel the trip and since it was me canceling, I was told I would not get a refund. After waiting over 2 hours for a representative, they issued me a refund but nothing extra for the inconvenience. I then rebooked with a new booking and was booked for an extra day. I realized the mistake 2 days before my trip and again was told it was non refundable unless the host gave permission. I was told I needed to contact the host to ask for a refund. The host is not responding now and Turo said there is nothing on their end they can do. I will never use them again.”

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Posted 1 month ago

“Horrible. Got a flat tire. Car had no spare or jack. Turo told me to leave the car and they would tow it. Then host reports me for abandoning the car, they told me they would waive the $200 tow fee and then the host invoices me for $275 telling me it’s just for the tire. I spoke to about 10 different support people and could not understand them, still waiting for a supervisor to call me back, it’s been two weeks. WILL NEVER USE THIS COMPANY EVER AGAIN. This was my 2nd time using them , the first time the host canceled last minute. Had to get the support to book a car for me and she made a mistake then charged me $15 to correct the mistake and then they never gave me my refund I was owed and said that the host added a $100 delivery fee when I had already paid for the car and delivery in full. It’s the worst, most unorganized, company I have ever encountered”

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Posted 1 month ago

“Absolutely the worst from the very beginning! Made a reservation, app said my info was verified but owner couldn't see it. Reservation got canceled because of it. Had to re-rent, but wouldn't do same day rental so all our plans had to be changed which cost extra! Just to find out the reason it got canceled is because I didn't pay for the extra insurance ( which is a complete RACKET!) If they won't proceed without it WHY is there an option to decline???? I have private insurance which covers ME no matter what vehicle I'm driving! Because we had to change our plans we didn't need it for 2 days any longer but the app wouldn't let me change the date or do an early return. When I tried to contact support kept getting message that the site was down for maintenance try again later. When the site was back up & asked about a refund for early return was told basically to bad so sad there wasn't anything they could do. NEVER AGAIN WILL I USE YOUR SERVICE AND I WILL TELL EVERYONE I KNOW TO NEVER USE IT! YOU GUYS SUCK!”

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Posted 1 month ago

“All my rentals been 5 star never had a complaint not. Just happen to go on turo to rent a vehicle nothing would load. So I called there so called customer service they tell me my account de activated dont say the reason or anything. My background squeaky clean license clean and never haf a complaint and they want tell me.”

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Posted 1 month ago

“Gave me a rental car that is so out of alignment it shakes when you drive it. Had to go to repair shop to have a tire fixed. The repair shop said it already had been fixed with holes in it 2 other times. Requested a full refund as I should NOT be sitting in a repair shop on my vacation. Now repair shop said the tire is separating and I’m stranded.”

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Posted 1 month ago

“Booked a “high-end” car at the Miami airport, Chevy Camaro convertible. Got it and the car had a horrible cat urine smell. I immediately informed Turo support and the host. Turo support promised I wouldn’t be charged for the smell deep clean as I reported it as preexisting. The host was rude and abrupt, he said I’m trying to look for a quick discount. Then when I returned the car, he “found” evidence of cat hair under the seat and charged me $165 for deep cleaning. I showed Turo all my photos with a clean car showing I never had a cat in there. They didn’t read any evidence or appeals I sent. I tried to submit a chargeback but they threatened to send a debt collector which would hurt my credit. Be very careful of this company. I had a good experience using Turo in Canada, so suppose it’s all about the host you get. Mind you, Turo will not help if you get a bad/con artist host.”

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Posted 1 month ago

“So complicated to book it’s a nightmare!!! I’m a few days away from landing at my destination and I still am not even sure my booking is for sure and the customer service in HORRIBLE!! There is not even a home page on the app so you can type in your reservation number and it shows I have no upcoming trips but I got an email with a reservation number but it does me no good.”

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Posted 1 month ago

“Terrible customer service if anything goes wrong. They will refuse to help at every turn. AC was broken in our car, immediately reported it. Told to take it up with the car owner, who in turn sent me back to Turo who then said they couldn’t do anything, no refund, I went back to them they then said time had expired to report. I corrected them again they then said if I could get the owner to agree they’d consider it. Got the owner to agree..they offered me 1/4 of my money back. Awful awful experience every time”

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Posted 1 month ago

“When renting from Turo, obviously you have to take pictures of the vehicle before leaving. I did take pictures assuming that everything was up to date. I drove from Denver to Texas and got pulled over in Texas. The reason was expired tags...Really? So I was given a warning and I contacted the host right away. The host was supposed to go to the DMV and renew the tags the next day. He didn't. Not until the day I was driving home, did me no good. So for a week in Texas the car was not supposed to be driven and shouldn't have even been rented out through Turo. When I returned home, I parked it in my parking lot and told the host I wasn't going to drive it back to where I picked it up from. He was angry? So long story short upon whomever picked it up broke the glove compartment and blamed me. My mistake was not taking pictures after I returned home. I then contacted Turo and let them know what happened because I'm being charged for damages. I'm hoping the host will be responsible for whatever cost that was put on me. We will see.”

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Posted 1 month ago

Turo is rated 1.3 based on 1,231 reviews