Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,097 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Title: Terrible Experience – Avoid if You Value Your Time and Money I had a really disappointing experience using the Turo app. I booked a vehicle for 3 days and paid in advance. Due to a minor delay, I arrived about 30 minutes late to pick up the car at Vancouver airport. Instead of being understanding, the host completely refused to hand over the car. No flexibility, no alternate arrangements—nothing. I had reserved and paid for this car in good faith, but the host clearly had no intention of cooperating. To make matters worse, Turo's customer support was absolutely useless. They offered no real help or resolution, leaving me stranded at the airport without a vehicle that I had already paid for. This experience felt like a scam, and the lack of accountability from both the host and the app makes it even worse. I won’t be using Turo again and strongly advise others to think twice before trusting this platform.”

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Posted 5 days ago

“If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, MADACOVI.CO took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that MADACOVI.CO, Team is committed to customer satisfaction and accountability”

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Posted 1 week ago

“Title: Willful Misrepresentation & Bad Faith - A Warning to All Consumers Rating: ★☆☆☆☆ (1 Star) Subtitle: Turo does not sell insurance. They sell a false sense of security to avoid paying claims. I am writing this review to warn every potential customer about Turo's deliberately deceptive business practices. My experience was not just poor customer service; it was a masterclass in bad faith and misleading advertising. The Deception: From the moment you book, Turo uses the language of insurance. They offer "protection plans," ask you to choose your "coverage level," and explain "deductibles." As a consumer, you are led to believe you are purchasing a regulated insurance product for peace of mind. THIS IS A LIE. Turo's "protection plan" is an unregulated, worthless contract designed to deny claims. I purchased what was marketed as a top-tier plan, believing I was fully covered. The Bad Faith: When I needed to file a claim for legitimate vehicle damage, Turo's machine of denial sprang into action. They did not conduct a fair investigation. They ignored evidence, sided with their host without justification, and then presented me with an inflated bill for thousands of dollars. Their process is designed to frustrate and intimidate you into paying. They operate in a regulatory gray area they created for themselves, ensuring you have no recourse through traditional insurance channels. The Resolution: After being stonewalled by Turo, I reported them to the California Department of Insurance. The CDI's response was clear: "...there is no applicable insurance policy at issue here..." The state regulator confirmed that Turo is not selling insurance, despite marketing itself as if it does. I am now taking Turo to small claims court to recover my losses. I have also filed complaints with the California Attorney General and the FTC for deceptive business practices. Final Warning: Do not be fooled by Turo's slick app and marketing. You are not buying a protected rental. You are entering a high-risk agreement with a company that has built its business model on avoiding accountability. The few dollars you might save over a traditional rental company are not worth the thousands of dollars of risk you are accepting. My advice: Use a licensed, regulated, and legitimate car rental company. Your financial security is not worth gambling on Turo.”

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Posted 1 week ago

“Long story short, I rented a car for my husband and that is against the policy (which I didn’t know) to use my app and rent for my husband. He gets to Fl and no car. They cancelled on him and they are not giving me my money back. Never again will I use this company.”

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Posted 1 week ago

“Literally the worst customer service I have ever delt with. I spent weeks disputing my rental fees because the host cancelled my reservation without my asking, essentially leaving me stranded in San Diego. This dispute according to the host was about a drivers license issue, which makes no sense because I uploaded everything they asked for in the app. I had to go rent another car and was out double for the weekend. The worst customer service ever - they'll send you to 5 different AI bot machines before you speak to another 5 customer service reps who barely speak english. All to finally be referred to their AI chatbox on their website as a final solution. Just stay away. If you're looking for cheap rentals - get a AAA base membership and rent through their portal. They have phenomenal customer service and you get great deals. I do this every trip now.”

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Posted 1 week ago

“Terrible company. Cancelled my trip due to age and I'm 37. Turo told me to book again trip was going to cost me $30 more because of their error. Never will use them again. Now since is last minute I have to pay more because their system was messed up.”

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Posted 1 week ago

“1. Very expensive car for such an old car: $150 for about a 20 hour rental and 175 miles. 2. Pickup in a dark location meant it was difficult to inspect the car thoroughly for damage, using only the light of my iPhone. 3. Difficult to get quick responses from the "host"/owner. 4. Tire pressure was so low that the dashboard sensor immediately flagged it. The host said to not worry about it, but I felt I had to spend some money getting them inflated since I was on an interstate highway at 60 mph. He did reimburse me, but for this price the car should have been problem-free. Bottom line: don't use Turo unless you are desperate and have no alternatives.”

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Posted 2 weeks ago

“I paid for a car from Thursday 8/14/25 yo Sunday 8/17/25. Due to a family emergency, I had to return the car on Friday. They still charged me $500 “late fees”. On top of that the car was old, ratty, dirty, and poorly maintained. This is not the first time with a bad experience with Turo. NEVER USING THEM AGAIN!!!!”

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Posted 2 weeks ago

“I was excited to use Turo to help local people in Calgary. The host was great and pick up and drop off was flawless. On the highway a rock flew up from the car in front and chipped the windshield. One of those that cost. $50 in any parking lot chip repair. Turo was telling me $500 deductible plus $150 for processing fees or I could settle with the host privately and Turo would stay out of it. The host said he was not pursuing it at all. Turo then sends me an invoice for $95 for damage with a threat that if not paid in 48 hours it would go to collections. After 30 minutes on the phone with Turo I could not get an answer and was put on hold so many times. I still have no clue why I was charged $94.50. Turo just ran the charge through. I will NEVER use Turo again”

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Posted 2 weeks ago

“I was charged a fee for vehicle delivery, but the host never delivered the car. Despite this, I was later informed that I needed to pick up the car myself because the price supposedly did not include delivery. However, the app clearly showed a delivery fee included in the final cost. The charge was not itemized in the receipt—it was blended into the total amount, making it unclear unless examined closely. Even after I sent a screenshot showing the app’s error, they did not acknowledge it. This lack of transparency made it difficult to immediately identify the issue. I have a screenshot that clearly shows the cost was associated with delivery. To date, no one has acknowledged the app’s mistake or the fact that I was charged for a service that was never provided. This situation feels misleading and unfair, especially given the clear evidence I’ve submitted. As a result, I canceled the reservation—but they still charged me a cancellation fee, which I am currently disputing with my credit card company.”

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Posted 2 weeks ago

“ms.Ana bell my host was very professional and very nice she was efficient don’t take her a long time to get me in a car and I appreciate her so much . Thank you for the experience and will be doing business with her again”

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Posted 2 weeks ago

“Everything went well until I asked for a thirty minute delay for return. I was approved for free, but Turo then charged me $110 for a late fee. This practice is very questionable as they add additional fees that are unexpected. Renter BEWARE!!”

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Posted 2 weeks ago

“I feel ripped off. I'm a senior citizen who booked a 15-year-old Prius through this company for a pretty hefty price. All over their website it says you can cancel up to 24 hours ahead of time. I booked the wrong dates so when I went to change it I canceled the first booking only to be told that I lose all $300 that I paid and if I wanted to book again I have to pay all over again. Apparently there was a $5 discount on this stupid car which made it unrefundable booking. Buyer beware! Customer service was less than helpful. I believe this is predatory tactics. What a rip off! I will be posting this on social media every chance I get”

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Posted 2 weeks ago

“Terrible experience, I was literally robbed.. never again”

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Posted 2 weeks ago

“I tried to rent a car through Turo. They charged my credit card and then cancelled the reservation immediately because my driver's license was going to expire during the rental period. I never got the car. They cancelled the booking the same day I tried to reserve and they still charged my credit card. I have spent 3 weeks trying to get a refund. They are trying to charge me a $190 cancellation fee. I have spent over an hour on two separate occasions trying to get this resolved. At one point they told me I would receive a refund in 10-14 days which never happened. Only when I threatened that I was immediately going to initiate a chargeback did they finally agree to a refund. However, they said this was a one time courtesy and that they typically would not refund for this.”

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Posted 2 weeks ago

“I have used Turo several times in the past and those were wonderful experiences. I tried to book a trip out west and had difficulty determining what "unlimited miles" meant. The original ad(s) for the car said "unlimited miles" but then "unlimited miles" showed up as as "add on" which considerably raised the daily rate. I decided to go back to corporate car rental cause it was more straightforward and ultimately cheaper. I suggest that Turo make this issue more transparent.”

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Posted 2 weeks ago

“Don’t book from Turo they are hopeless and good for nothing. They will leave you when you need their help”

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Posted 2 weeks ago

“Had a horrible experience ‘renting’ from Turo first booking the car had engine issues (turns out it needed a new spark plug) I was assured I would have a replacement car the same night but the tow truck took around 2.5 hrs by which point no cars were available, unless I wanted to pay and extra $300 (after being told Turo would cover any difference in cost) after missing my accommodation booking, I had to get a new rental the following morning (15.5hrs later than my original booking) Turo have paid only $40 refund, to cover the more expensive booking fee but no compensation for the loss of 15.5 hours, missed AirBnB or travel costs to the new rental. They are now ignoring emails, putting me on hold and then hanging up on me. The replacement car host also told me the car was a stolen vehicle.. Do not book with them!!”

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Posted 3 weeks ago

“We got a car that conked out on us in the middle 9f nowhere. After 6 hours waiting for an Uber, that we'd be reimbursed for, it cost $160 and they refuse to reimburse. NEVER AGAIN.”

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Posted 3 weeks ago

“I have had pretty good experiences. I've used individuals as well as car lots and such. But the last 3 rentals I've had a 200 dollar deposit added to my card without me knowing. I see it cube out but can't see when it goes back in. Takes about 15 days to refund in told. So I have 600 dollars in limbo somewhere. I don't like it.”

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Posted 3 weeks ago

Turo is rated 1.3 based on 1,097 reviews