Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,134 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,134 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“On October 10th 2025, my family and I experienced an unacceptable and distressing situation caused by Turo. Three weeks after our vehicle reservation was confirmed and fully paid for, Turo abruptly canceled the booking while we were in flight. Initially, Turo representatives claimed there was an issue with our credit card payment and that they had never received the funds. After confirming with my credit card company, I learned this statement was false—Turo had in fact received payment, as evidenced by the partial refund they later issued.When confronted with this discrepancy, Turo changed their explanation, claiming the cancellation was due to a software glitch following a system update and that the host’s vehicle was no longer available. However, the host stated the cancellation came directly from Turo and the vehicle was indeed still listed and available. Turo’s customer service offered no assistance, provided inconsistent and misleading explanations, and ultimately told us there was nothing they could do after leaving us with no vehicle for our vacation. Their representatives were dismissive and unhelpful, leaving us stranded during a holiday weekend when no other rental options were available.Turo retained a partial payment for a service they did not deliver and ss a result, I had to file a dispute with my credit card company and report this incident as fraudulent activity.This conduct demonstrates a lack of honesty, accountability, and customer care. After doing some research on the internet I've discovered that this is a very common situation with Turo. I am requesting the BBB to review this matter and take appropriate action to hold Turo responsible for these unethical business practices.”

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Posted 6 days ago

“This worst company trying sue somebody because the car was clean in what country do they do that at it’s called fraud please people don’t rent from this company be careful it’s”

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Posted 1 week ago

“First time renting on Turo was AWFUL experience. My host cancelled on me last minute, causing me to have to find another host at a more price. Then this host file a claim after three days of my trip saying that i broke one of the interior sensor of the car. My mistake is i didn't take enough pictures of the car so i don't have proof. first of all the car is not best condition even the blind spot feature doesn't work. they accuse me of something that i didn't break. when going to report about the car to turo i told turo that i will pay for the damage(even though i didn't do it) would rather not involve my insurance but they did involve my insurance and they cant do anything about it. they told my insurance that i have a collision turning left and hit a car but it was only a interior damage which is a sensor. i end up paying four times more what an awful experience that is my last time using turo would not recommend to anyone.”

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Posted 1 week ago

“Turo is a horrible rental company, me and my boyfriend rented a car from them back on June in florida for my birthday trip, the process of renting the vehicle went well. But the aftermath was a disaster, my boyfriend and I returned the vehicle in once piece, no damages and followed all policies especially the NO Smoking in the vehicle policy. My boyfriend and I don't even smoke anyway, but turo decided to scam us out of 165 dollars claiming that we smoked in the vehicle and left ashes. The vehicle reeked of the smell of cigarette smoke when we first got in it, we took before and after pictures and sent them in. And Turo still claimed we violated their policies, the so called ashes that they mentioned were not even ashes, but sand because we went to the beach, my boyfriend has been fighting this claim for months through his bank and they keep taking money out. They claim they have pictures from June but we took after pictures as well, and now the bank is saying that there is nothing they can do. Turo is a scam!!!! Do not rent cars from them!!”

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Posted 1 week ago

“They only care about the renters and treat their host like they are garbage below their feet. Every time I’ve needed something from them, it’s been an awful experience.”

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Posted 1 week ago

“I am dissatisfied with the handling of my claim. After my car was involved in an accident on its first trip on 10/13, the claim was initially rejected due to wear and tear. The claim was later reopened and approved as of 11/7, but the issue remains unresolved, and I have not had the opportunity to speak with a supervisor, resulting in a negative experience with this app since the beginning.”

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Posted 2 weeks ago

“Worst customer service ever. I rented my vehicle 1 time. The renter brought it back damaged inside and out and I took all the necessary photo pre trip and after and they rejected my claim. I followed all protocol to the book and still won't allow my claim to go through. Would not advise to rent your car out on their site.”

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Posted 2 weeks ago

“I miscalcaculated my arrival time and I had prepaid (do not prepay if possible). I was beyond the 2 hour limit. Out of $217.00 I got 75 bucks back ! The host cancelled my reservation. I contacted him and told him i was late he never responded. So I was at the airport with no ride I had to scramble to get another ride it wasn't a good experience.”

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Posted 2 weeks ago

“Turo is not vetting their host properly and the host are renting unsafe vehicles to consumers that could be potentially deadly!”

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Posted 3 weeks ago

“i paid so any fees just from picking the car up from the airport. I paid $18 at the airport for long term parking after paying $24 airport processing fee. when the car was retuned i had to pay an additional $33. that is outrageous. i dont think i will use Turo again. i will just stick to Enterprise. I know all the fees in advance with them. the host did respond on time. but i was still unaware i was paying all those fees as they were not openly presented at the time of the rental term.”

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Posted 3 weeks ago

“Terrible company. They let you go through the entire process of renting on their app only to give you an error in the end. This of course happens after they charge your card. When you call customers service they tell you there’s nothing they can do, and that it should refund. And don’t bother asking for a supervisor. They just put you on hold for 5 min just to come back and say they can’t find one. As of now they have $1600 of mine on hold, and I have no rental car.”

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Posted 3 weeks ago

“Host filed unjustified damage claims. No incidents on the trip and no police or other insurance claims against the car. Rented the car in Dec 2024 and I entered my comments disagreeing with the host damage claims. 10 months later in Oct 2025 Turo automatically took $500 from my bank account without prior notice and refuses to put it back. Reaching out to law firms and BBB. Trip # 39174649”

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Posted 3 weeks ago

“Not recommended, very confusing to pick up the car. I rented it from Orlando airport and I spoke with a host name Andrew, he just text and not give the numbers to call. The van that’s responsible to pick up from the airport didn’t not want to take me to Omni parking, and then they charged me late fees for just 30 more minutes because the stop off location was very confusing.”

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Posted 4 weeks ago

“I love this car rental company honestly no stress when renting with them. Just upload a photo with your drivers license and take the rental and go will definitely recommend to my friends and rent next time. Great rates also.”

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Posted 4 weeks ago

“Pathetic company, hard to get hold of, chasing me 3 years later for £50 payment because I cancelled a drive.”

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Posted 1 month ago

“I am filing this complaint regarding Turo’s handling of a damage claim on my vehicle, which occurred while it was rented through their platform. I am a Turo host and have consistently followed their rules, maintained proper documentation, and relied on their protection plan for coverage in case of accidents. On October 11 2025, one of my vehicles a 2016 Lamborghini Huracan was hit badly and left on the side of the freeway. I promptly filed a claim with Turo, provided detailed photos, trip records, and all required documentation within their stated time frame. Despite this, Turo denied the claim stating that the Renter login was from outside the country and they don't believe that i verified the applicant Driver’s license, which is not true I DID on the app and in person when he was picking up the car. Their response was vague, contradictory, and failed to address the evidence I submitted. When I requested clarification and escalation, I received no meaningful assistance from their claims or support departments. I was effectively left with a damaged vehicle, significant repair costs, and no accountability from Turo — even though the damage clearly occurred during a guest’s rental period. Turo has acted in bad faith by denying valid coverage under their own protection plan and by failing to provide transparent communication or due process. I am requesting that the BBB review this complaint and that Turo be held responsible for honoring their stated protection policy and reimbursing me for the repair costs and losses I incurred as a result of this incident. I am seeking a fair resolution, reimbursement for damages, and improved accountability in how Turo handles host claims and communications.”

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Posted 1 month ago

“I would NOT recommend Turo to ANYONE!! I have used it many times and never had issues with the host (the hosts were AMAZING and VERY ACCOMMODATING!). My last rental, I had rented the vehicle I’d been renting (a jeep renegade). While I was driving down the highway, the tread separates from the tire, causing me to slide across the highway into a field (very traumatizing). The tread popped off as I was going 70mph (the speed limit on the highway I was traveling on) and popped off the plastic siding as well as the bottom of the taillight. I carry the “insurance” every trip. Turo has deemed me at fault, though the tire malfunctioned (a known issue with these vehicles) and charged me a damage deposit AND they sent me an invoice for almost $3,000. I asked what the “insurance” I paid for was. They said that they’re not an insurance company and offer a “protection plan”. I asked what was the point paying for the protection plan, and they didn’t have a definitive answer for me. They said if it was just the tire malfunctioning, I’d be okay as far as cost. But because the tread caused damage to the vehicle, I was financially responsible. (They also charged the host $750.00 - so they’re double dipping, regardless of who is at fault). My suggestion, do NOT use Turo! Use another rental car app if you can. Customer support barely speaks English and reads lines from a script instead of trying to assist you. They nickel and dime for EVERYTHING! (IE: if you refill the gas, but it’s slightly under full, they’ll charge you a fee. I understand paying the host the difference, but Turo is FULL of different fees that are insane! Plus, the host gets a small portion of what you pay - Turo gets most of the money). Even if you do everything right and are careful, tire separation can happen - and I hope you’re not in a Turo vehicle if it does! They’ll charge you out the ass in fees!”

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Posted 1 month ago

“We got to our destination airport at 10:30 PM expecting a seamless Experience picking up our Turo vehicle. The owner parked the car literally in the furthest parking lot from the terminal. We had to walk forever to find it. Once we found it we discovered the whole front windshield was cracked. By then it was almost midnight. We called customer service and were told we would have to wait an additional two hours to get a similar vehicle AND it would cost us an Additional $250 dollars… we ended up getting an uber to our destination. Horrible horrendous experience!!!!!”

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Posted 1 month ago

“Car owner moved the car from the spot where I parked and took pictures claiming I caused damage. The pictures I took show no damage. When I asked for clearer photos from both Turo and the owner I received no reply other than they were charging me $500 for the damage. A few weeks later they told me that the repair facility found over $1000 in additional damage.”

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Posted 1 month ago

“Turo agent jerry got a 1 review from me and he on purpose restricted my account for good after been with turo over 7 years with a 5 star review on file , what a joke agents they have specially when they barely speak english”

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Posted 1 month ago

Turo is rated 1.3 based on 1,134 reviews