Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,204 Reviews

6 %

of reviewers recommend Turo

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1.3

Based on 1,204 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Turo customer service is absolutely terrible. They repeatedly promised that someone would call me back, but no one ever followed through. After I made a payment, their system experienced issues, yet instead of fixing the problem, they blocked my account from renting again. Despite spending thousands of dollars with Turo over time, they apparently have no problem blocking your account, and there is no incentive or recognition for being a consistent renter. To make matters worse, the listing made it seem like the toll pass was included, but in reality it was not, creating additional inconvenience and unexpected charges. The entire experience was incredibly frustrating, stressful, and time-consuming. Customer support was unhelpful, communication was poor, and getting clear answers was nearly impossible. The customer service representatives don't listen, and their comprehension is horrible, which only made resolving the issues even more difficult. I spent far too much time trying to resolve problems that should have been handled by Turo. I would strongly discourage anyone from renting with Turo. From start to finish, the experience was a complete nightmare.”

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Posted 1 day ago

“Shocking. Many hidden costs you don't ser when booking. Allow remote handover/return of car exposing the renter to kate spurious/spacious damage claims. Unreachable to handle breakdowns. We had a puncture. Vehicle had no jack or wheel brace, only a tyre inflation cannister which would not do the job. I ended up borrowing jack/brace, taking the wheel/tyre by uber to tyre replacement and back. Turo completely unreachable and unresponsive on late damage claims. Overall terrible ans with hidden costs more expensive yhe classic tenters loke hertz.”

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Posted 3 days ago

“Extremely disappointing experience with Turo due to a completely undisclosed pet policy and shockingly poor customer service. At no point during booking, in the listing, or in any pre-trip communication was there any mention of a pet restriction or any related rules. There was no disclosure, no checklist, and no visible warning of any kind. The first time this "policy" was ever raised was after the trip ended, when I was suddenly charged for a violation I had no way of knowing existed. This is not a case of missing fine print--it was a complete absence of communication about a rule that was later enforced against me. When I requested clarification and basic proof to support the claim, the responses were not only unhelpful but also rude and dismissive. Instead of addressing the core issue (lack of disclosure), I received generic replies and a tone that felt hostile rather than professional. It made an already frustrating situation significantly worse. This raises a serious transparency issue. If hosts are allowed to enforce nonstandard or custom rules, those rules must be clearly and explicitly communicated before booking. Otherwise, renters are being held to invisible terms that only appear after the fact, once charges are already applied. The outcome was an unexpected charge, no meaningful resolution, and a customer support experience that felt antagonistic rather than neutral or helpful. I will not be using Turo again and strongly caution others that additional policies may exist but may not be disclosed until after you are penalized for them, and that disputes may be handled in a dismissive and unprofessional manner.”

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Posted 4 days ago

“My experience with Turo has been horrible. I wish I could give Turo a zero. This was the third time I reserved a large passenger van through Turo and experienced a serious issue with my reservation. I booked well in advance because I was responsible for coordinating transportation for a group of people and needed reliable service. The day before my trip one of the host cancelled and I scrambled and booked another van and on the day of pickup, I arrived at the scheduled location and the vehicle was not there. I was told the host had been delayed and that the vehicle was on its way. After waiting for several hours and repeatedly seeking updates, I was eventually informed that the reservation was being canceled because the vehicle could not be delivered. By that point, my trip had already started, and I was left scrambling to find another vehicle at the last minute. The stress, inconvenience, and uncertainty were completely avoidable. What was most frustrating was Turo’s response. Rather than addressing the disruption caused by a same-day cancellation after I had already arrived for pickup, the focus was placed on the fact that I eventually found another vehicle. The reality is that I lost valuable time, incurred travel expenses, and spent hours trying to salvage my trip because a confirmed reservation was not honored. Thankfully, I was able to find another vehicle at the last minute, but that was due to my own persistence—not because of a satisfactory resolution from Turo. My expectation when making a reservation is that a confirmed booking means the vehicle will actually be available when promised. Unfortunately, that was not my experience. I hope Turo improves its accountability for hosts who fail to deliver vehicles as scheduled and provides better support for customers who are left dealing with the consequences. My suggestion is that you deal with a reputable company like Enterprise, Budget or any other reputable company so when you make a reservation it is guaranteed and you won’t be left scrambling for another vehicle. Save yourself the headache and stress.”

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Posted 1 week ago

“I am very happy with the 2025 Toyota Corolla that I rented from Beatrice! It was clean, easy to drive and Beatrice was very very helpful whenever I needed help with the key lockbox, instructions to setting up my phone for GPS and the picking up and dropping off of the car. I highly recommend Beatrice!!!”

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Posted 2 weeks ago

“I book a rental through turo. I had to cancel the rental a few days after booking, and months before my trip, They refused to refund my money. I disputed the charge with my bank. But Turo also refused to work with my bank . Worst company ever!”

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Posted 2 weeks ago

“Hosts are great, process to rent is easy, but don't have a problem or an issue and need the help of support. They do not care about customers. And there is too much competition out there not to be customer-oriented. Really sucks for the hosts, who are doing their best.”

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Posted 2 weeks ago

“Do not recommend at all!! They do double booking and have hidden expenses … booking system not credible. Hidden fees for cancellation and system generates double booking by itself… be extremely Careful . Support is very sketchy. No credible or unbiased customer service. Honestly be careful”

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Posted 2 weeks ago

“Extra fees both times I have rented cars from Turo. Any disputes are largely ignored — they just say “it is what it is; case closed”. Poor host communication. Have to buy extra insurance because regular rental insurance doesn’t cover Turo. Won’t ever use them again.”

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Posted 2 weeks ago

“1. had a parking fee that I wasn't told about ahead of time- even though they say it was on their website- had to get the chat to end it to me- VERY VERY hidden. 2. Their website is horrible- couldn't upload info to get one of the drivers approved. kept getting bumped out or just didn't upload. 3. Called with a problem in my reservation- 1st time got someone in Phillipines who was going to upcharge me over $300 for a change in vehicles secod time got a vry nice man named Achmud in Egypt, who actually knew what he was doing. Too many inconsistencies in their personnel/call centers- lack of training I will NEVER use Turo again.”

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Posted 3 weeks ago

“I rented a truck through Turo for a holiday trip. When I realized I was going to be late returning the vehicle, I contacted the host the day before and explained that it would take approximately seven to eight hours for me to get back home. The host told me to extend the trip, but he never mentioned that there would be a $99 fee involved. When I contacted Turo Support through the chat, the representative was completely dismissive. I asked to speak with a supervisor, but no supervisor ever appeared in the chat. I then informed the host about what happened, and he told me to just bring the vehicle back the next morning, which is exactly what I did. He did not say anything about personally charging me. He only stated that Turo would handle any charges. After I returned the truck, my entire return process suddenly disappeared from the app. Then, Turo representative Mary Frances accused me of abandoning the vehicle, failing to communicate, and not returning the keys. None of those accusations were true. I had been communicating with the host and Turo, and the vehicle was returned. The host later made additional false claims. He stated that I did not return the truck with a full tank of gas and that I scratched the vehicle. Both claims are untrue. When I picked up the truck, it only had half a tank of gas, and I returned it with half a tank. My husband also has proof of the receipt showing that he spent $50.00 on gas. Additionally, the host did not disclose that there was already a hole in the windshield. Thankfully, I took pictures before the truck ever left the lot, which show the vehicle’s condition at pickup. The host then sent me a bill for $218.00. After I spoke with a supervisor, the host canceled $100.00 of the $218.00 he was demanding. I later called Turo to get clarification about the “improper return fee” because Turo had erased all evidence of my return from the app and continued claiming that I abandoned the vehicle. I informed the host about what Turo said, and he confirmed that the truck had, in fact, been returned. This experience has shown me that Turo does not listen fairly to renters and automatically sides with hosts during disputes. The app messages clearly show that the host told me to “bring it back in the morning.” Therefore, I do not understand how Turo can ignore that communication and charge me as if I abandoned the vehicle or failed to communicate. I also had a conversation with Harold Jhones, who put in writing that he was placing a temporary hold on my account until a final resolution was made. He apologized for the accusation that the truck had not been returned, because it had been returned on the morning of May 26. I understand that the vehicle was returned late; however, my issue is that the host was dishonest, and Turo charged me despite the written communication showing that the host instructed me to return the vehicle the next morning. Despite Harold’s written statement that a temporary hold had been placed on my account, Turo charged $216.00 to my account approximately 30 minutes after our phone call. I called again and spoke with Yusef, who refused to listen or even review Harold’s written email. He did not want to read the email because it clearly showed that Turo was not supposed to withdraw money from my account while the dispute was still unresolved. He also claimed that he was the highest person of authority at Turo, which is not accurate because he is not the CEO. Now Harold is apologizing and claiming that he could not pause the automatic billing process, but that is not what he originally told me. I have the email from Harold Jhones proving that he stated a temporary hold had been placed on my account until a final resolution was made. The money was not supposed to be taken from my account before the dispute was resolved. Harold is now calling it a “breakdown in communication,” but his original email clearly outlined what was supposed to happen. Intentions are not confirmations and if Harold could not place a hold on my account, then he should not have assured me he could. My pictures will prove this. This entire experience was horrible. Turo accused me of abandoning a vehicle I returned, ignored the app communication between me and the host, allowed the host to make false claims, erased the return process from my app, and charged my account despite a written statement that the account was on a temporary hold. Going forward, I now know to take screenshots of every step of the return process, and I will most likely use a traditional rental company instead of Turo.”

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Posted 3 weeks ago

“cancellations I've been using this company for several years without issues, as long as I rent short-term. However, I encountered a problem when I rented a car for 50 days long-term. I booked it three months in advance to secure a good price since long-term rentals are usually difficult. Five days before my trip, my reservation was canceled. As expected, I couldn't find any car within the original price range, and I had to pay 90% more for the second booking. I contacted customer service to ask if they could offer a coupon, discount, or credit for the higher cost, but they simply replied that there is nothing they can do. I learned that, unlike with insurance companies, where prices are locked in and cars are always available, I should never rent a long-term drive on Turo again. Also their customer service is awful. they are not helpful at all.”

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Posted 3 weeks ago

“Wish I could give ZERO stars. I had an extremely frustrating experience with Turo while trying to rent a vehicle for my anniversary. I attempted to rent a vehicle through Turo and selected Affirm as my payment option. Affirm showed that I had a scheduled payment, but Turo showed that I had no upcoming trip. I contacted Turo support and was told there was no trip planned under my account. The problem is that no one could give me any confirmation number, cancellation number, or clear documentation because they said there was no trip. Meanwhile, Affirm still showed a payment connected to Turo. That left me stuck between Turo and Affirm with no clear answer and no rental. FYI, I NEVER have even rented from them before. After that, I still could not rent from Turo at all. I tried using a different card, a different phone number, and even a private browser window, but I still could not complete a booking. Turo could not clearly explain whether my account was restricted, whether there was a verification issue, whether it was connected to the Affirm problem, or what steps I needed to take to fix it. This was not a casual rental. This was for a special anniversary trip, and the lack of clear communication completely ruined the experience. Turo should not allow a customer to end up with a payment issue through Affirm while showing no actual trip, then fail to explain why the customer can no longer rent. Very disappointing customer service, poor communication, and no real resolution. I would be very cautious using Turo, especially if you are renting for an important event or using Affirm as a payment option.”

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Posted 3 weeks ago

“I wish I could leave 0 stars. I requested a rental for my trip and then I realized the vehicle was too far from the location I was at. So I cancelled the ride, NEVER EVEN PICKED UP THE CAR! According to Turo a refund was issued, yet I never received it. They keep telling me to contact my bank only for my Bank to tell me that TURO never sent it!”

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Posted 3 weeks ago

“Turo charged me $130 late fee all because they couldn’t host couldn’t locate the car in time. Due to his incompetence and Turo conspiring with their host, the guest is held liable. They took my money and closed my account with no explanation or email.”

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Posted 1 month ago

“Very disappointing and frustrating experience. The host did not proactively inform me that the vehicle did not have an automatic toll payment device installed, and I was later charged $160 directly. This should have been clearly communicated before or during the trip, not after the fact.On top of that, Turo’s system did a very poor job of clearly notifying me about extra mileage charges. Important fees like this should be displayed much more prominently, or hosts should be required to clearly explain them to renters before the trip starts.Because of all these unexpected charges, the total cost for just one day ended up being around $400, which is absolutely unreasonable and feels like a complete rip-off. If I had known this beforehand, I would have rented from a traditional rental car company instead.Overall, the communication was poor, the fees were unclear, and the entire experience was extremely frustrating. I would not recommend this experience.”

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Posted 1 month ago

“I had two good reservations and then they charged me an extra $300 for protection I didn't add. This is effectively theft. How disappointing.”

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Posted 1 month ago

“JT Rentals (via Turo) Car was clean and worked fine, but customer service failed when it mattered. After accidentally leaving my purse and reporting it immediately, the host and platform denied responsibility, communication was minimal, and no action was taken. I had to freeze accounts and deal with the fallout myself.”

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Posted 1 month ago

“The app itself is fine, but the people who rent out their cars are flakey! Twice in 2 days cars have cancelled. First one was because he forgot he had to do a safety and the 2nd guy actually went on a road trip with the car, but left it as available. If you absolutely need to be somewhere, I would consider a traditional rental.”

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Posted 1 month ago

“Wasted 3–4 hours trying to book a vehicle due to Turo’s inability to verify a driver account. Support kept bouncing us between phone and chat, with long delays and even missing messages. Ultimately had to cancel because THEIR system wouldn’t work, but still got charged cancellation fees. Supervisor response was just a copy-paste of policy, ignoring the fact that the issue was entirely on their end. Very frustrating experience. Not dependable when you actually need a vehicle.”

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Posted 1 month ago

Turo is rated 1.3 based on 1,204 reviews