Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,126 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“My experience with Turo was not just disappointing; it was a masterclass in how a company can fail its customers. I am now being threatened with collections for a damage claim that arose directly from a host's negligence and Turo's refusal to acknowledge its own policies. Here are the facts: I Followed the Rules: Shortly after check-in for my trip in Canada, but before actually driving the car anywhere, the car's tire pressure maintenance light came on. I did exactly what a responsible renter should do: I immediately took photos of the dashboard warning and the specific tire with low pressure, and instantly messaged the host to report the safety issue. The Host Gave Unsafe, Negligent Instructions: According to Turo's own policies for Canada, if a guest reports a tire issue, the host is supposed to instruct the guest to call Turo's roadside assistance (1-888-391-0460). My host did the opposite. They told me to simply put air in the tire and continue driving. I followed my host's instructions, trusting they were acting in good faith. The Inevitable Outcome: Upon returning the car, the host "discovered" a nail in the tire and filed a damage claim against me for a brand new tire, claiming it was damage I caused. The reality is that the tire pressure light I reported pointed to a pre-existing slow leak. Turo Claims Ignored All Logic and Evidence: I presented my case to the Turo Claims department, providing the timestamped messages and photos proving I reported the issue and was acting under the host's negligent instructions. I cited Turo's own policy that the host violated, including the fact that the owner waiting until after the review period to file a claim, which was also against Turo's policy that all damage claims should be filed "No later than 24 hours after the trip." Their response was a slap in the face. A claims agent named Alonso ignored the entire substance of my argument (the host's negligence, the violation of safety protocol, my immediate reporting) and instead dismissed my evidence on an absurd technicality: my pre-trip photos were taken 20 minutes after the trip "officially" started. This had absolutely nothing to do with a tire pressure light that came on during the trip, was present upon receipt of the car, and was immediately reported. Turo has now reinstated the invoice and threatened to send me to collections if I don't pay for a new tire WITHIN 24 HOURS. Conclusion: Do not rent from Turo believing they will protect you. My case proves that even if you meticulously document everything and follow the rules, they will ignore clear host negligence and side with the vehicle owner. They will use irrelevant technicalities to invalidate your evidence and hold you financially responsible for pre-existing issues and the consequences of unsafe instructions from their hosts. This platform is a massive risk for renters.”

Helpful Report

Posted 1 month ago

“We’ve been hosting on Turo for several years and currently manage a fleet of four Teslas in Austin. What started as a promising partnership has become an incredibly frustrating experience, and over the last year host support has fallen off a cliff. Here are just a few of the ongoing issues: Insurance claims go nowhere. Even when we submit everything on time and provide Tesla’s official documentation, Turo delays, ignores us, or hides behind technicalities until they can deny the claim. We’ve spent weeks chasing “escalations” that never happen. Revenue is taken away. Guests have been able to damage our cars, still use them for their full reservation, and then somehow walk away with almost a full refund—directly out of our earnings. Turo always sides with the guest, no matter what evidence the host provides. False reviews stand. Guests can post inaccurate or retaliatory reviews that hurt our reputation, and even when we prove the claims are false, Turo refuses to remove them. Their policies are applied inconsistently, always to the host’s disadvantage. System failures punish hosts. The app has failed to notify us of reservation changes, leaving us scrambling. Instead of accountability from Turo for their broken system, we face the threat of penalties and refund losses. This isn’t just inconvenient—it’s devastating for hosts like us who run a real business. We’ve invested in multiple vehicles, kept them meticulously maintained, and gone out of our way to accommodate guests. In return, Turo has shown a pattern of neglect, indifference, and outright hostility toward hosts. The emotional toll is real too. We no longer feel like partners with Turo—we feel exploited. Every interaction leaves us wondering what new way Turo will find to strip revenue from our work, ignore our claims, or undermine our reputation. Bottom line: Turo has become a one-sided platform where guests are empowered to exploit the system and hosts are left unprotected. If you’re considering becoming a host, be prepared for stress, financial loss, and zero meaningful support.”

Helpful Report

Posted 1 month ago

“We had a terrible experience with Turo as hosts. A guest (Kate Johnson from Boise, ID) returned our Subaru with a completely cracked sunroof that required a $1,200 repair. We followed Turo’s damage claim process exactly: we uploaded clear pre- and post-trip photos within the required timeframe. Despite this, Turo denied our claim because the photo metadata didn’t come from the same phone. I had recently upgraded my iPhone, so the metadata didn’t match — but nowhere in Turo’s damage claim policy does it state that photos must come from the same device. Their policy only says hosts must upload photos within 24 hours, which we did. When we tried to escalate, customer service was dismissive and told us it wasn’t possible to speak with a supervisor. We were essentially told “too bad,” leaving us stuck with a $1,200 bill caused by a guest. This feels deceptive and unfair to hosts, since Turo is enforcing hidden rules that are not published in their policies. If you are considering hosting on Turo, be aware that their “protection” is not guaranteed — they can deny your claim on technicalities you could not have known about.”

Helpful Report

Posted 1 month ago

“As a host Turo give us 1⭐️ for each guest that doesn’t rate their trip. Host is not at fault for guests not rating their trips.”

Helpful Report

Posted 1 month ago

“Turo cancelled my rental commitment 3 days prior to my arrival due to "safety concerns". The link they provided to get another car doesn't work and the link to customer service says "Permission denied." The email also states that I will be refunded in 24 hours. We will see, otherwise I will have my credit card company pursue further. Worst rental experience ever. Don't go there!”

Helpful Report

Posted 1 month ago

“Turo makes it clear they stand by the customer first, no matter what. As a host, I’ve dealt with renters smoking in my car, causing damage, and returning it whenever they felt like it — and Turo let them get away with it all. Instead of protecting the people who provide the cars, they let customers walk all over hosts with little to no accountability. If you’re considering hosting, be prepared to take on all the risk while Turo looks the other way.”

Helpful Report

Posted 1 month ago

“We declined their accident coverage, assuming our regular car insurance would cover any problems while driving their car. We were wrong. Not only won't our insurance pay for the hefty damages from a minor fender bender, but the credit card company we used to pay for the rental declined it, too. They BOTH said, if it had been a regular car rental company they would have paid. Now we're stuck with paying $10K ourselves. I wish we had just spent a little extra and used a reputable, normal car rental.”

Helpful Report

Posted 1 month ago

“Turo takes $ from the host for “insurance” and then they also take $ from the renter for insurance and then when something goes wrong they don’t want to pay fairly… they are double dipping and then not paying fair when things go wrong. This is unethical. One of my cars got in an accident and found out many body shops will not work with Turo because they are not fair. The guest paid for the highest insurance plan with Turo - but I’m ending up going through his “personal” insurance because Turo insurance is a joke at a very high price. I’ve called twice trying to get my car towed to a body shop and it’s still hasn’t been done…. I also had a jeep where the guests took it off road and admitted it in turo message. its “prohibited”. I also sent the guest a friendly reminder when the trip started- they still took it off road. Turo wouldn’t do anything about it ~ no violation fee ~ so basically they can take it off road. Both my vehicles are off and I won’t use them again for hosting.”

Helpful Report

Posted 1 month ago

“Customer service is bad, they denied me from renting and I have perfect driving history nothing bad on credit”

Helpful Report

Posted 1 month ago

“Title: Terrible Experience – Avoid if You Value Your Time and Money I had a really disappointing experience using the Turo app. I booked a vehicle for 3 days and paid in advance. Due to a minor delay, I arrived about 30 minutes late to pick up the car at Vancouver airport. Instead of being understanding, the host completely refused to hand over the car. No flexibility, no alternate arrangements—nothing. I had reserved and paid for this car in good faith, but the host clearly had no intention of cooperating. To make matters worse, Turo's customer support was absolutely useless. They offered no real help or resolution, leaving me stranded at the airport without a vehicle that I had already paid for. This experience felt like a scam, and the lack of accountability from both the host and the app makes it even worse. I won’t be using Turo again and strongly advise others to think twice before trusting this platform.”

Helpful Report

Posted 2 months ago

“If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, MADACOVI.CO took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that MADACOVI.CO, Team is committed to customer satisfaction and accountability”

Helpful Report

Posted 2 months ago

“Title: Willful Misrepresentation & Bad Faith - A Warning to All Consumers Rating: ★☆☆☆☆ (1 Star) Subtitle: Turo does not sell insurance. They sell a false sense of security to avoid paying claims. I am writing this review to warn every potential customer about Turo's deliberately deceptive business practices. My experience was not just poor customer service; it was a masterclass in bad faith and misleading advertising. The Deception: From the moment you book, Turo uses the language of insurance. They offer "protection plans," ask you to choose your "coverage level," and explain "deductibles." As a consumer, you are led to believe you are purchasing a regulated insurance product for peace of mind. THIS IS A LIE. Turo's "protection plan" is an unregulated, worthless contract designed to deny claims. I purchased what was marketed as a top-tier plan, believing I was fully covered. The Bad Faith: When I needed to file a claim for legitimate vehicle damage, Turo's machine of denial sprang into action. They did not conduct a fair investigation. They ignored evidence, sided with their host without justification, and then presented me with an inflated bill for thousands of dollars. Their process is designed to frustrate and intimidate you into paying. They operate in a regulatory gray area they created for themselves, ensuring you have no recourse through traditional insurance channels. The Resolution: After being stonewalled by Turo, I reported them to the California Department of Insurance. The CDI's response was clear: "...there is no applicable insurance policy at issue here..." The state regulator confirmed that Turo is not selling insurance, despite marketing itself as if it does. I am now taking Turo to small claims court to recover my losses. I have also filed complaints with the California Attorney General and the FTC for deceptive business practices. Final Warning: Do not be fooled by Turo's slick app and marketing. You are not buying a protected rental. You are entering a high-risk agreement with a company that has built its business model on avoiding accountability. The few dollars you might save over a traditional rental company are not worth the thousands of dollars of risk you are accepting. My advice: Use a licensed, regulated, and legitimate car rental company. Your financial security is not worth gambling on Turo.”

Helpful Report

Posted 2 months ago

“Long story short, I rented a car for my husband and that is against the policy (which I didn’t know) to use my app and rent for my husband. He gets to Fl and no car. They cancelled on him and they are not giving me my money back. Never again will I use this company.”

Helpful Report

Posted 2 months ago

“Literally the worst customer service I have ever delt with. I spent weeks disputing my rental fees because the host cancelled my reservation without my asking, essentially leaving me stranded in San Diego. This dispute according to the host was about a drivers license issue, which makes no sense because I uploaded everything they asked for in the app. I had to go rent another car and was out double for the weekend. The worst customer service ever - they'll send you to 5 different AI bot machines before you speak to another 5 customer service reps who barely speak english. All to finally be referred to their AI chatbox on their website as a final solution. Just stay away. If you're looking for cheap rentals - get a AAA base membership and rent through their portal. They have phenomenal customer service and you get great deals. I do this every trip now.”

Helpful Report

Posted 2 months ago

“Terrible company. Cancelled my trip due to age and I'm 37. Turo told me to book again trip was going to cost me $30 more because of their error. Never will use them again. Now since is last minute I have to pay more because their system was messed up.”

Helpful Report

Posted 2 months ago

“1. Very expensive car for such an old car: $150 for about a 20 hour rental and 175 miles. 2. Pickup in a dark location meant it was difficult to inspect the car thoroughly for damage, using only the light of my iPhone. 3. Difficult to get quick responses from the "host"/owner. 4. Tire pressure was so low that the dashboard sensor immediately flagged it. The host said to not worry about it, but I felt I had to spend some money getting them inflated since I was on an interstate highway at 60 mph. He did reimburse me, but for this price the car should have been problem-free. Bottom line: don't use Turo unless you are desperate and have no alternatives.”

Helpful Report

Posted 2 months ago

“I paid for a car from Thursday 8/14/25 yo Sunday 8/17/25. Due to a family emergency, I had to return the car on Friday. They still charged me $500 “late fees”. On top of that the car was old, ratty, dirty, and poorly maintained. This is not the first time with a bad experience with Turo. NEVER USING THEM AGAIN!!!!”

Helpful Report

Posted 2 months ago

“I was excited to use Turo to help local people in Calgary. The host was great and pick up and drop off was flawless. On the highway a rock flew up from the car in front and chipped the windshield. One of those that cost. $50 in any parking lot chip repair. Turo was telling me $500 deductible plus $150 for processing fees or I could settle with the host privately and Turo would stay out of it. The host said he was not pursuing it at all. Turo then sends me an invoice for $95 for damage with a threat that if not paid in 48 hours it would go to collections. After 30 minutes on the phone with Turo I could not get an answer and was put on hold so many times. I still have no clue why I was charged $94.50. Turo just ran the charge through. I will NEVER use Turo again”

Helpful Report

Posted 2 months ago

“I was charged a fee for vehicle delivery, but the host never delivered the car. Despite this, I was later informed that I needed to pick up the car myself because the price supposedly did not include delivery. However, the app clearly showed a delivery fee included in the final cost. The charge was not itemized in the receipt—it was blended into the total amount, making it unclear unless examined closely. Even after I sent a screenshot showing the app’s error, they did not acknowledge it. This lack of transparency made it difficult to immediately identify the issue. I have a screenshot that clearly shows the cost was associated with delivery. To date, no one has acknowledged the app’s mistake or the fact that I was charged for a service that was never provided. This situation feels misleading and unfair, especially given the clear evidence I’ve submitted. As a result, I canceled the reservation—but they still charged me a cancellation fee, which I am currently disputing with my credit card company.”

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Posted 2 months ago

“ms.Ana bell my host was very professional and very nice she was efficient don’t take her a long time to get me in a car and I appreciate her so much . Thank you for the experience and will be doing business with her again”

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Posted 2 months ago

Turo is rated 1.3 based on 1,126 reviews