Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,097 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Last minute cancellation by host, second host unresponsive, no price advantage over traditional rental companies. First try for me. never again.”

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Posted 3 weeks ago

“Had a trip booked and paid for and the host cancelled the trip 4 days before the trip. Turo’s solution was that I should pay an additional $400 for an equivalent vehicle. They said as much as they would like to help me more, they couldn’t do anything. So basically Turo does not guarantee you have a vehicle even after you pay in full. Why should anyone book with them if the boat can cancel at any time and you are then out of luck!”

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Posted 3 weeks ago

“My Turo host cancelled my reservation the DAY BEFORE MY TRIP! I had made the reservation three months in advance, so of course, there was nothing available even close to the price I paid! Turo as the company offers you NOTHING except a refund which takes 7 days! I ended up paying more than DOUBLE the price for my one week rental because I had to do a last minute reservation at a regular car rental place! I will NEVER use Turo again!!!!”

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Posted 3 weeks ago

“Turo is horrible how do yall charge like 4-500$ for a 2014 vehicle when enterprise is charging that or slightly less for a 2025..please make it make sense cus it doesnt”

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Posted 3 weeks ago

“Booked a trip. Then cancelled a couple of days later. Was told I would get a refund within 24 hours. Called three days later and was told the trip was not refundable. I then pulled up the trip and lo and behold there was a block that showed up that all of a sudden said it was not refundable. Terrell would not give me credit on the account or do anything. So they just kept $141 Plus and basically said oh well”

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Posted 3 weeks ago

“First and last time renting a car with Turo. The host, Cole in Honolulu, falsely charged me with a smoking fee. I have provided my own photos when dropping off the car and it does not show the same thing the hosts photos do stamped over 12 hours later after the car was returned. Customer service is a joke and they just keep denying my dispute even with photos provided.”

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Posted 3 weeks ago

“Highly recommend services”

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Posted 3 weeks ago

“TURO IS THE LITERAL WORST! This is the poorest car rental experience I have ever had in my entire life. Policies need to be revised to ensure a smooth process for the customers and customer service needs to be improved to ensure people are actually getting adequate help. Not talking to 6 different people from different places in the world who clearly don’t know what they are doing.”

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Posted 4 weeks ago

“When Turo works, it's great. Unfortunately, in my recent experience, it only works about half the time. I'm 45 and have a perfect review history on Turo, mostly with higher end cars. No accidents or tickets on my driving record. My most common issue has been "ghosting" by owners immediately before a trip. I'll have a reservation set up a month or more in advance, prepaid. Then, as I get closer, I'll notice that the car has been delisted from Turo (I only know this because I now know to check this out as the trip is approaching). I reach out to the owner, and get some version of, "Oh something happened and the car is no longer available." No heads up from the owner or Turo, and it's only because I reached out that I learned there was any issue. In all cases, Turo cancels the reservation and gives me a refund (eventually... they push hard to do an account credit instead) but I'm left scrambling to make alternate arrangements. It also smells strongly of a scam. The "owner" never intended to rent the car - they just wanted to hold my money for a month or more (and who knows if Turo ever got it back from them). If you are doing an airport drop off with Turo (extra fee) and don't mind using one of the big agencies as a backup should things with Turo go south at the last minute, it's not a bad option. But if it's a special rental and actually getting the car you reserved is critical, I would avoid Turo and go with a well-reviewed specialty local car rental place. One positive thing I can say - when you chat with customer support, it's relatively straightforward to get transferred to a manager. In my experience, they take the time to actually understand happened. They haven't really done anything about it, but I at least felt heard, which was better than getting stonewalled.”

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Posted 4 weeks ago

“Turo cancelled my reservation hours before it was scheduled to start. They said they would find me an alternate vehicle but never did and my vacation was ruined. I’ll never use Turo again”

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Posted 4 weeks ago

“I’ve used Turo for years now. I’ve had great experiences with owners and not so great. The thing I’ve become less satisfied with is the customer service and mileage. When I first started using Turo the rentals came with unlimited mileage. Now it seems like they all have 1200, 1800, or less. I’ve even seen 800. The one thing I don’t want to think about is mileage when renting a car. I’ve also noticed the cars are not as nice. Dings, dents, scratches. The fees have really increased and sometimes add over $100. I used to love Turo, but not so much anymore more.”

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Posted 1 month ago

“Extremely Disappointed – Lost a Loyal Customer I submitted my license for verification days in advance and reached out multiple times for help. Despite being a verified driver with past trips, the delay caused me to miss out on booking a vehicle at the original price. By the time my account was approved, the price had jumped over $400. Turo support acknowledged the delay but took no responsibility for the price hike and offered zero compensation. It’s incredibly frustrating to be penalized for their internal issue. I expected better from a company that relies on trust and convenience. Turo just lost a lifelong customer.”

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Posted 1 month ago

“Customer service is so bad. I couldn't upload my picture as part of approval process to drive for my upcoming trip. Reached to customer service. All of agent just pass me around and not solve the issue. I have been reaching out for an hour and they keep bouncing me around. Not sure why is it so difficult to approve someone to drive. All you need is their drivers license..... Especially yuliana S. She doesn't help me at all. I have a upcoming trip and need to drive. Customer is non existence. If your business model is to let people drive, then why make it so difficult.”

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Posted 1 month ago

“I rented a truck. Owner had me pick up and drop off on a public street. Left keys in car. I took before and after pictures. Weeks after returning truck they charged my credit card $1300 for a supposed scratch. It did not have a scratch on it when I returned it. Now I'm fighting with my credit card Co to remove this charge and turo who has sent it to collection to ruin my credit. Wish I never would have used them. .”

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Posted 1 month ago

“NO 1 BEST SERVICE IN RECOVERING OF LOST FUNDS.”

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Posted 1 month ago

“First time user…. Their refund policy is a joke! My plans changed and I cancelled 2 weeks before my trip and they won’t refund my money!!! $404.00!!!!”

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Posted 1 month ago

“All thanks to your firm”

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Posted 1 month ago

“The car was fine, but the Trip Fee was unreasonably high – nearly $120 just in “service fees” on top of the rental price. It’s very misleading because the actual cost ends up being much more than the daily rate shown. I reached out to Turo support, but they refused to explain or adjust anything. Be very careful – always check the full total before booking. The platform fees can be higher than the car itself. I won’t be using Turo again unless they improve transparency.”

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Posted 1 month ago

“Working with Turo is a nightmare. I host a 2023 Tesla on Turo, ive been with them for almost a year and lately issues with guests have been happening very often. Out of the 5 issues ive had, Turo has sided with all 5 of them. Guests can trash your vehicle, leave false reviews, threaten to hurt you through Turo platform, slash your leather seats (all of these based on my experiences), and Turo will still DENY all your claims. Its as if a glitched system is in place to deny everything a host submits. When speaking to reps, sometimes they act like they understand, but shortly after you get an email denying your claim. It never fails. After almost a year with turo, i have permanent stains on my seats, slashed leather, and now they have the audacity to put my account at risk due to a false maintenance issue claim from a guest who retaliated bc i submitted a cleaning fee. I am currently patiently waiting for a reckless guest to return my vehicle, as Turo says they cannot do anything about it. Bottomline- only Host with them if you have a car you do not care about, otherwise youre in for a nightmare with anxiety.”

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Posted 1 month ago

“VERY RISKY. Rented a week in advance and the owner canceled less then 24h before. I did not get a full refund and no replacement. Had to rent another car last minute which was much more expensive.”

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Posted 1 month ago

Turo is rated 1.3 based on 1,097 reviews