Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 1,240 Reviews

5 %

of reviewers recommend Turo

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1.3

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Turo customers service is terrible. Host canceled my trip a week before my bachelorette. Host told me I needed to be the one to cancel the trip and since it was me canceling, I was told I would not get a refund. After waiting over 2 hours for a representative, they issued me a refund but nothing extra for the inconvenience. I then rebooked with a new booking and was booked for an extra day. I realized the mistake 2 days before my trip and again was told it was non refundable unless the host gave permission. I was told I needed to contact the host to ask for a refund. The host is not responding now and Turo said there is nothing on their end they can do. I will never use them again.”

Helpful Report

Posted 3 months ago

“Horrible. Got a flat tire. Car had no spare or jack. Turo told me to leave the car and they would tow it. Then host reports me for abandoning the car, they told me they would waive the $200 tow fee and then the host invoices me for $275 telling me it’s just for the tire. I spoke to about 10 different support people and could not understand them, still waiting for a supervisor to call me back, it’s been two weeks. WILL NEVER USE THIS COMPANY EVER AGAIN. This was my 2nd time using them , the first time the host canceled last minute. Had to get the support to book a car for me and she made a mistake then charged me $15 to correct the mistake and then they never gave me my refund I was owed and said that the host added a $100 delivery fee when I had already paid for the car and delivery in full. It’s the worst, most unorganized, company I have ever encountered”

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Posted 3 months ago

“Absolutely the worst from the very beginning! Made a reservation, app said my info was verified but owner couldn't see it. Reservation got canceled because of it. Had to re-rent, but wouldn't do same day rental so all our plans had to be changed which cost extra! Just to find out the reason it got canceled is because I didn't pay for the extra insurance ( which is a complete RACKET!) If they won't proceed without it WHY is there an option to decline???? I have private insurance which covers ME no matter what vehicle I'm driving! Because we had to change our plans we didn't need it for 2 days any longer but the app wouldn't let me change the date or do an early return. When I tried to contact support kept getting message that the site was down for maintenance try again later. When the site was back up & asked about a refund for early return was told basically to bad so sad there wasn't anything they could do. NEVER AGAIN WILL I USE YOUR SERVICE AND I WILL TELL EVERYONE I KNOW TO NEVER USE IT! YOU GUYS SUCK!”

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Posted 3 months ago

“All my rentals been 5 star never had a complaint not. Just happen to go on turo to rent a vehicle nothing would load. So I called there so called customer service they tell me my account de activated dont say the reason or anything. My background squeaky clean license clean and never haf a complaint and they want tell me.”

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Posted 3 months ago

“Gave me a rental car that is so out of alignment it shakes when you drive it. Had to go to repair shop to have a tire fixed. The repair shop said it already had been fixed with holes in it 2 other times. Requested a full refund as I should NOT be sitting in a repair shop on my vacation. Now repair shop said the tire is separating and I’m stranded.”

Helpful Report

Posted 3 months ago

“Booked a “high-end” car at the Miami airport, Chevy Camaro convertible. Got it and the car had a horrible cat urine smell. I immediately informed Turo support and the host. Turo support promised I wouldn’t be charged for the smell deep clean as I reported it as preexisting. The host was rude and abrupt, he said I’m trying to look for a quick discount. Then when I returned the car, he “found” evidence of cat hair under the seat and charged me $165 for deep cleaning. I showed Turo all my photos with a clean car showing I never had a cat in there. They didn’t read any evidence or appeals I sent. I tried to submit a chargeback but they threatened to send a debt collector which would hurt my credit. Be very careful of this company. I had a good experience using Turo in Canada, so suppose it’s all about the host you get. Mind you, Turo will not help if you get a bad/con artist host.”

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Posted 3 months ago

“So complicated to book it’s a nightmare!!! I’m a few days away from landing at my destination and I still am not even sure my booking is for sure and the customer service in HORRIBLE!! There is not even a home page on the app so you can type in your reservation number and it shows I have no upcoming trips but I got an email with a reservation number but it does me no good.”

Helpful Report

Posted 3 months ago

“Terrible customer service if anything goes wrong. They will refuse to help at every turn. AC was broken in our car, immediately reported it. Told to take it up with the car owner, who in turn sent me back to Turo who then said they couldn’t do anything, no refund, I went back to them they then said time had expired to report. I corrected them again they then said if I could get the owner to agree they’d consider it. Got the owner to agree..they offered me 1/4 of my money back. Awful awful experience every time”

Helpful Report

Posted 3 months ago

“When renting from Turo, obviously you have to take pictures of the vehicle before leaving. I did take pictures assuming that everything was up to date. I drove from Denver to Texas and got pulled over in Texas. The reason was expired tags...Really? So I was given a warning and I contacted the host right away. The host was supposed to go to the DMV and renew the tags the next day. He didn't. Not until the day I was driving home, did me no good. So for a week in Texas the car was not supposed to be driven and shouldn't have even been rented out through Turo. When I returned home, I parked it in my parking lot and told the host I wasn't going to drive it back to where I picked it up from. He was angry? So long story short upon whomever picked it up broke the glove compartment and blamed me. My mistake was not taking pictures after I returned home. I then contacted Turo and let them know what happened because I'm being charged for damages. I'm hoping the host will be responsible for whatever cost that was put on me. We will see.”

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Posted 3 months ago

“Terrible. Can't understand them because they have thick Phillipines accents. They don't know what they're doing. They keep telling me to go to priceline to cancel my reservation and then priceline tells me to contact turo. Neither one of these companies knows what they're doing. I wasted an hour with them today.”

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Posted 3 months ago

“Rented a car in Vegas. Went in to airport to look for the place. Find.out there outside. So went out there seen a guy said your host didn't call you. Said what you mean. He.said should have got ahold of you. So he takes a.picture of my license gives me the lock box number on the car. Take it back no one there drop it off. Then get charged for everything they could possibly think of. The car had no air conditioning it was 111 car looked ike.been in crash up derby scratched front to back. Had burn holes in all the seats. What a.joke don't rent from them”

Helpful Report

Posted 3 months ago

“7/14/26 Subject: Official Complaint: Unprofessional Customer Service - Omar (July 14, 2026) To Whom It May Concern, I am writing to formally lodge a complaint regarding the terrible service I received from a representative named Omar at Turo CS over the phone today, July 14, 2026, at approximately 3:30 PM. During our interaction, there were dogs barking loudly in his background, making it nearly impossible to hear or understand him. When I explicitly asked to be transferred to a supervisor to resolve the issue, he refused to transfer the call. This level of noise and the representative's refusal to escalate the call is completely unprofessional. I expect much better customer support and request that this matter be reviewed by a manager immediately. Sincerely,”

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Posted 3 months ago

“I have problem with booking the vehicle still turo don't know how to fix the company network problem then how they can fix customer problem 😑”

Helpful Report

Posted 4 months ago

“I had an absolutely terrible experience with Turo, and I would never recommend them based on what happened to my family. The vehicle we were given was unsafe. While driving on the highway, the brakes and steering became difficult to control, putting all of our lives at risk. We were stranded for nearly two hours in extreme heat with children while waiting for help. Police and an ambulance responded, but the roadside assistance we were counting on did not arrive in a reasonable amount of time. We ended up paying for multiple Uber rides out of our own pocket just to get to safety. Instead of enjoying our vacation, we spent hours dealing with customer service, trying to find a solution. In the end, Turo was unable to help us, and we had to book another rental ourselves, paying approximately $800 upfront just to get home safely. A vacation that should have created happy memories turned into a stressful and frightening experience. While some customer service representatives were polite, the overall handling of this situation fell far below what anyone should expect when renting a vehicle. Safety should always come first. No family should have to go through what we experienced. I sincerely hope Turo improves its vehicle inspections and emergency response process so this doesn’t happen to someone else.”

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Posted 4 months ago

“Not recommend turo... vehicle cancelled last minute without explanation.”

Helpful Report

Posted 4 months ago

“My sister is sick and in need of multiple rides to specialists. I opted for Turo to rent vehicles on mulitple days. STAY AWAY from them. My very first vehicle did diligent research on Turo went ahead and booked the vehicle for drop off to my home. Thirty minutes later the owner of the vehicle cancelled the booking even though the software clearly stated drop off was available. Few days later had to take my sister to another specialist appointment. Booked a vehicle an suv like I always do to fit myself and my sisters wheel chair in the back. Booked five days in advance to ensure the vehicle was booked. Night before they were supposed to drop off the vehicle the owner cancels saying we were too far????? Call Turo the resolution was a volkswagon gulf because I had to have a vehicle. Could barely fit in the car and could NOT fit my sisters wheel chair in the car. Contacted Turo supervisor to complain they could not care less. STAY AWAY if you do not want headaches with a rental vehicle.”

Helpful Report

Posted 4 months ago

“Turo customer service is absolutely terrible. They repeatedly promised that someone would call me back, but no one ever followed through. After I made a payment, their system experienced issues, yet instead of fixing the problem, they blocked my account from renting again. Despite spending thousands of dollars with Turo over time, they apparently have no problem blocking your account, and there is no incentive or recognition for being a consistent renter. To make matters worse, the listing made it seem like the toll pass was included, but in reality it was not, creating additional inconvenience and unexpected charges. The entire experience was incredibly frustrating, stressful, and time-consuming. Customer support was unhelpful, communication was poor, and getting clear answers was nearly impossible. The customer service representatives don't listen, and their comprehension is horrible, which only made resolving the issues even more difficult. I spent far too much time trying to resolve problems that should have been handled by Turo. I would strongly discourage anyone from renting with Turo. From start to finish, the experience was a complete nightmare.”

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Posted 4 months ago

“Shocking. Many hidden costs you don't ser when booking. Allow remote handover/return of car exposing the renter to kate spurious/spacious damage claims. Unreachable to handle breakdowns. We had a puncture. Vehicle had no jack or wheel brace, only a tyre inflation cannister which would not do the job. I ended up borrowing jack/brace, taking the wheel/tyre by uber to tyre replacement and back. Turo completely unreachable and unresponsive on late damage claims. Overall terrible ans with hidden costs more expensive yhe classic tenters loke hertz.”

Helpful Report

Posted 4 months ago

“Extremely disappointing experience with Turo due to a completely undisclosed pet policy and shockingly poor customer service. At no point during booking, in the listing, or in any pre-trip communication was there any mention of a pet restriction or any related rules. There was no disclosure, no checklist, and no visible warning of any kind. The first time this "policy" was ever raised was after the trip ended, when I was suddenly charged for a violation I had no way of knowing existed. This is not a case of missing fine print--it was a complete absence of communication about a rule that was later enforced against me. When I requested clarification and basic proof to support the claim, the responses were not only unhelpful but also rude and dismissive. Instead of addressing the core issue (lack of disclosure), I received generic replies and a tone that felt hostile rather than professional. It made an already frustrating situation significantly worse. This raises a serious transparency issue. If hosts are allowed to enforce nonstandard or custom rules, those rules must be clearly and explicitly communicated before booking. Otherwise, renters are being held to invisible terms that only appear after the fact, once charges are already applied. The outcome was an unexpected charge, no meaningful resolution, and a customer support experience that felt antagonistic rather than neutral or helpful. I will not be using Turo again and strongly caution others that additional policies may exist but may not be disclosed until after you are penalized for them, and that disputes may be handled in a dismissive and unprofessional manner.”

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Posted 4 months ago

“My experience with Turo has been horrible. I wish I could give Turo a zero. This was the third time I reserved a large passenger van through Turo and experienced a serious issue with my reservation. I booked well in advance because I was responsible for coordinating transportation for a group of people and needed reliable service. The day before my trip one of the host cancelled and I scrambled and booked another van and on the day of pickup, I arrived at the scheduled location and the vehicle was not there. I was told the host had been delayed and that the vehicle was on its way. After waiting for several hours and repeatedly seeking updates, I was eventually informed that the reservation was being canceled because the vehicle could not be delivered. By that point, my trip had already started, and I was left scrambling to find another vehicle at the last minute. The stress, inconvenience, and uncertainty were completely avoidable. What was most frustrating was Turo’s response. Rather than addressing the disruption caused by a same-day cancellation after I had already arrived for pickup, the focus was placed on the fact that I eventually found another vehicle. The reality is that I lost valuable time, incurred travel expenses, and spent hours trying to salvage my trip because a confirmed reservation was not honored. Thankfully, I was able to find another vehicle at the last minute, but that was due to my own persistence—not because of a satisfactory resolution from Turo. My expectation when making a reservation is that a confirmed booking means the vehicle will actually be available when promised. Unfortunately, that was not my experience. I hope Turo improves its accountability for hosts who fail to deliver vehicles as scheduled and provides better support for customers who are left dealing with the consequences. My suggestion is that you deal with a reputable company like Enterprise, Budget or any other reputable company so when you make a reservation it is guaranteed and you won’t be left scrambling for another vehicle. Save yourself the headache and stress.”

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Posted 4 months ago

Turo is rated 1.3 based on 1,240 reviews