Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,049 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Rented vehicle which overheated and requested refund from Turo. They never refunded. Rented another vehicle to be dropped off and provided address. Turo representative put incorrect address in system and host sroooed off sr wrong location. We requested this to be cancelled only to be charged. So now I’m without refund from initial rental AND a cancellation fee due to incompetence of Turo representative. All information is noted in system but they still give run around. Would never use a Turo again.”

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Posted 1 week ago

“Hosts cancelled after we arrived, Turo won’t do anything and their customer service is really bad”

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Posted 2 weeks ago

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

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Posted 2 weeks ago

“I rented a chevy tahoe to go to sequoia and yosemite parks.. the car broke down 3 hours from the airport and we had to find our own transportation back to airport.. $600 cab ride, 2 rebooked flights and hotel stay later, turo says the will reimburse $249 , that doesn’t even touch the surface of the additional expenses accrued!!”

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Posted 2 weeks ago

“Everything was great. Customer service was excellent. Clean, convenient and affordable. Check in and out was fast.”

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Posted 2 weeks ago

“When you cancel even a week in advance, they still keep your money. Will never rent from them again they stole for me once I won’t do it again.”

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Posted 2 weeks ago

“Great company just be honest and respectful to host and vehicle”

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Posted 2 weeks ago

“Turo cancelled on me within 10 minutes of booking refusing to give ample time to correct any errors and blocked me from booking any reservations. Requested full refund but only got partial refund. Save yourself some money and go with a regular car rental company. Terrible customer service too.”

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Posted 3 weeks ago

“As most people has stated before Turo cancellations policy is a bit foggy they will cancel on you last minute and take more than half of your money even if it’s something as small as an mistake or misunderstanding if you don’t want to be robbed of your hard earned money make sure you understand their unclear cancellation policy or you’ll be left upset and frustrated”

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Posted 3 weeks ago

“They confirmed my car rental, then emailed me saying my license was invalid after the full refund cancellation policy had passed even though they confirmed my license through the Turo app. Then they wouldn't give me a full refund. I am disputing the charges with my credit card company. I would stay away from Turo.”

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Posted 3 weeks ago

“Worst car renting company. I had book on car for 3 days and host charged me extra with some non-related reason. I contacted them couples of time but they say they will take action but nothing done positive. Ultimately I paid all extra money. I will never never use this site for booking car again in my life.”

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Posted 3 weeks ago

“Turo is by far the worst company I’ve ever dealt with. They are quick to take your money but completely vanish when there’s a problem. I had an issue that required speaking with a manager, and after three weeks, still no call back—just empty promises and radio silence. Their customer service is a total joke—unresponsive, dismissive, and borderline negligent. It feels like they just steal your money and hope you give up trying to get it back. Save yourself the frustration and go with a reputable rental company. Turo is not worth the headache. Never again.”

Helpful Report

Posted 3 weeks ago

“I’ve had issues with this company twice now in the same year. Both times, I booked a car over a month in advance and was later told right before my trip that they couldn’t deliver the vehicle. The first time, they worked with me because I had proof. This time even with proof it wasn’t my fault, not so much. I originally connected with an agent through chat but got disconnected, and from there it just went downhill. I spoke to four different people and none of them followed through on what the last person said. The owner let me know just a few days before my trip that the delivery to my address wasn’t possible, even though the app let me book it that way. I followed up via text and didn’t get a response, so I had to message through the app. Because it was so last-minute, there were no good one-day rental options left without paying extra either more for delivery or cars that were further away. I was told I’d have to either pay the delivery fee to be delivered or go pick it up myself, which defeats the whole purpose of having the car delivered. Then I was told they’d only cover the difference in the car rental, not the extra costs when none of this was my fault. Which again was different from the original person saying I would only pay $68 and Turo would cover the rest. A supervisor was supposed to call me back and never did. I’ve rented from them several times and even have upcoming bookings, but after this experience, I’m thinking about canceling. It’s not just the car it’s the lack of follow-through, accountability, and real customer service.”

Helpful Report

Posted 3 weeks ago

“A listing that started at $234 ended up to be $472 During my trip, 2 small rocks hit the window causing cracks. When I didn't respond in a few hours (because I was in a plane), I received a late night, threatening text from the host Never again!”

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Posted 3 weeks ago

“They suck, pure and simple. My application was rejected, and when I tried to contact someone (anyone) at Turo support….crickets. None of the rejection criteria fit with my driving profile. The only thing I can think of is they didn’t want my business because I am 60+, with great insurance, great driving record, and excellent credit. Oh well. Based on the reviews here, I guess I should be glad I didn’t waste a dime on that company.”

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Posted 3 weeks ago

“Turo is litterly a hit or miss depending on the host I found a really good one who was reliable, respectful, and understanding, but sadly total customer service is pathetic. Recently I was in a car accident where I was hit by a cyber truck on the police report. It states that the cyber truck drove through the red light and also states that there was an eyewitness who happened to be the sergeant that was driving right behind him and witnessed him drive through the red light and hit me. Keep on me. I told us Toro gave them the police report but they lock my account because they say they’re doing an investigation to see who’s at fault how ridiculous is that after giving this company $4000 they should look at the police report and see clearly who’s at fault and it wasn’t me”

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Posted 3 weeks ago

“I had a terrible experience with this rental car company. They canceled my reservation at the last minute without any proper explanation, leaving me stranded and scrambling to find an alternative. To make matters worse, they blocked my account immediately afterward, preventing me from even contacting customer service through the app or website. This level of unprofessionalism is completely unacceptable, especially when you’re relying on a confirmed reservation. There was no communication, no apology, and no resolution offered. I strongly advise others to look elsewhere for reliable service — a company that treats its customers this way is not worth your trust or your money.”

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Posted 4 weeks ago

“I've spent 1 and half hours trying to get my wife as an additional driver but this can not be done by their system because her phone number is not USA. 1st staff said it can be done to get approved manually but the 2nd staff said not possible after many times to verified the phone number. So disappointing !!”

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Posted 4 weeks ago

“Didn't give me a refund. Had to do a chargeback. Way to destroy something that could have gotten you a lot of business”

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Posted 4 weeks ago

“I was excited at the possibility of renting a car through Turo, I completed the profile after downloading the app, inserted all of my information & selected the car I wanted, only to receive notification that they were unable to rent to me. I called customer service and was told someone would get back to me within the hour, they were going to escalate my application. I mentioned that as I was filling out the profile and uploading my ID, The app stated that the name on my drivers license did not match the name on my account which is not true & the exact same thing happened to my daughter. Once she uploaded her drivers license it stated the name on her drivers license did not match the name on her account (false). 1.5 hrs later I get an email stating that the reason they cannot rent a car to me is because I failed a background screening and they could not confirm my identity which is bizarre. I’m 60 years old. I have never failed a background check in my entire life and they don’t have my Social Security number. Also, it said that I had 1 or more Major motor vehicle violations. I have a perfect driving record and I went to the California DMV website just to pull my driving record to see if there was something there that I wasn’t aware of so I sent them an email with a copy of my driving record, letting them know that their technology was seriously glitching, and as a Vet who has lived in the Los Angeles County area since 1990 verifying my identity, should’ve been relatively easy. No one got back to me after that. My daughter tried to rent the car. She chose a car within the Culver City area, which was 10 minutes from us. The app says you have up to an hour to cancel the reservation for free, once my daughter selected the car and paid. She discovered the car was not in Culver City but it was over 45 minutes away so she canceled the reservation which was $94. They took over $300 of my daughter’s money for a service she didn’t receive get and was told it will take 5 to 6 days for a refund, when the app says you can cancel for free, yet the app selected a car NOT in Culver City. Rent from anybody other than Turo. Also they told me I could use their service as a host, meaning that they are willing to make money off my car, but as a retired vet with a perfect driving record who has lived in the same area since 1990 I am unqualified to rent from them. Don’t waste your time. Don’t waste your money don’t download their app.”

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Posted 1 month ago

Turo is rated 1.3 based on 1,049 reviews