Turo Reviews

"I'm sorry, but I am very disappointed and dissatisfied with my experience using Turo."

"I rented a vehicle for my mom, and didn\u2019t know that she couldn\u2019t use my account. Well the host canceled my trip and charged me 125 for it. Scam and a rip off"

"I rented a vehicle for my mom, and didn\u2019t know that she couldn\u2019t use my account. Well the host canceled my trip and charged me 125 for it. Scam and a rip off"

"A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back."

"A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back."

"A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back."

"Horrible Customer Service. This company is trying to charge me over $800 for the headrest to a 2015 caravan. Proof below shows I did nothing wrong and even if I would've, the head rest are $40 online."