Turo Reviews

1.3 Rating 472 Reviews
7 %
of reviewers recommend Turo
1.3
Based on 472 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Turo 1 star review on 10th May 2024
Anonymous
Turo 1 star review on 10th May 2024
Anonymous
Turo 1 star review on 2nd May 2024
Anonymous
Turo 1 star review on 2nd May 2024
Anonymous
Turo 1 star review on 2nd May 2024
Anonymous
Turo 1 star review on 2nd May 2024
Anonymous
Turo 1 star review on 2nd May 2024
Anonymous
141
Anonymous
Anonymous  // 01/01/2019
I had no problems with Turo. The car I rented was the most comfortable I have ever had. It was dead empty so I filled it up. I went over the milage allowed, so I had to pay extra, which I expected. I was surprised it was so much, an extra 300 dollars. What really made me a bit angry was when they said they were charging me a convience fee to charge me for the miles. It wasnt much, but the idea of a convenience fee smacks greed. Really! Won't be using them again
Turo 3 star review on 9th May 2022
Helpful Report
Posted 2 years ago
This was my first and last time to rent from Turo. The prices werent much cheaper than any rental company. Lots of fees and unclear policy. I'll stick to major rental companies just to be safe.
Helpful Report
Posted 2 years ago
The happy side of Turo is rather meh. The customer service, pricing, and logistics have a lot to be desired. Even below, you ask how I communicated with the company and I'm unable to point out that I had to endure the live chat AND telephone communications. You also ask how long it took to reply to my queries but don't mention if I should include all the time I spent on the relatively useless help pages.
Helpful Report
Posted 5 years ago
Turo is rated 1.3 based on 472 reviews