Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,141 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 1,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. I have rented three times and will no longer do so. The last host tried to hit me with a unauthorized fee which I disputed. Turo did nothing and ended up sending it to collections. Stay away from this company just deal with the big brand names it's not worth a little bit of money you save”

Helpful Report

Posted 1 day ago

“This was my first and last experience with Turo. I had two consecutive reservations in Los Angeles (Dec 5–6, 2025). • First reservation was marked “Approved to drive / Ready for pickup”, then canceled by Turo 1 hour before pickup due to a “license issue” with no new action on my part. • Second reservation was booked under agent guidance, but the host admitted the car was not ready and canceled after I arrived. No vehicle was ever provided. Despite this, Turo issued only partial refunds and later a supervisor sent me an email referencing an entirely different reservation number and accusing me of vehicle misuse, which is factually impossible since I never accessed any car. The issue is now under dispute with my bank and the California Attorney General. I strongly advise documenting everything if you use this platform.”

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Posted 4 days ago

“Incompetent and ignorance at its best”

Helpful Report

Posted 1 week ago

“I rented a car from Turo, and while it was parked, someone hit it. The person responsible provided their information, so I expected the insurance process to handle everything smoothly. However, Turo’s handling of the claim was confusing and frustrating. Even after the insurance paid, I was still charged without receiving a clear explanation. The lack of transparency and poor communication throughout the process has been very disappointing. Based on this experience, I will never use Turo again.”

Helpful Report

Posted 2 weeks ago

“So awful. The car and host were fine, but this platform is a nightmare to use. Many issues with login and account, can't download app, connection and tech issues, etc. I will absolutely avoid TURO going forward. Yikes”

Helpful Report

Posted 2 weeks ago

“Turo is a scam company that is incompetently handling customer issues. I was involved in a car accident. Turo explained that they would oversee the process of claims. They dropped the ball big time and refused to communicate with the DMV directly. They instead sought to charge me although I wasn’t at fault and purchased their insurance plan.”

Helpful Report

Posted 3 weeks ago

“Turo seriously needs to fix how it displays pricing for international users. The platform advertises vehicles in a single currency, but if you’re booking from another country, it doesn’t clearly show what you’ll actually be charged in your home currency. It doesn’t use your location, IP address, or even a basic currency selector to warn you about the difference. As a Canadian booking a car priced in “dollars,” I had every reason to assume the price reflected my currency especially since the U.S. and Canada both use the term “dollar.” Only after the transaction went through did I discover the total was roughly 40% higher due to exchange rates. No clear notice, no upfront conversion, just a surprise bill. Every modern booking platform including airlines, hotels, and rideshares either converts automatically or clearly displays the currency. Turo doesn’t. At the very least, it should specify USD prominently so customers aren’t blindsided by a massive markup. As a business that is literally for people who are travelling, the pricing feels intentionally misleading. AVOID TURO.”

Helpful Report

Posted 3 weeks ago

“On October 10th 2025, my family and I experienced an unacceptable and distressing situation caused by Turo. Three weeks after our vehicle reservation was confirmed and fully paid for, Turo abruptly canceled the booking while we were in flight. Initially, Turo representatives claimed there was an issue with our credit card payment and that they had never received the funds. After confirming with my credit card company, I learned this statement was false—Turo had in fact received payment, as evidenced by the partial refund they later issued.When confronted with this discrepancy, Turo changed their explanation, claiming the cancellation was due to a software glitch following a system update and that the host’s vehicle was no longer available. However, the host stated the cancellation came directly from Turo and the vehicle was indeed still listed and available. Turo’s customer service offered no assistance, provided inconsistent and misleading explanations, and ultimately told us there was nothing they could do after leaving us with no vehicle for our vacation. Their representatives were dismissive and unhelpful, leaving us stranded during a holiday weekend when no other rental options were available.Turo retained a partial payment for a service they did not deliver and ss a result, I had to file a dispute with my credit card company and report this incident as fraudulent activity.This conduct demonstrates a lack of honesty, accountability, and customer care. After doing some research on the internet I've discovered that this is a very common situation with Turo. I am requesting the BBB to review this matter and take appropriate action to hold Turo responsible for these unethical business practices.”

Helpful Report

Posted 1 month ago

“This worst company trying sue somebody because the car was clean in what country do they do that at it’s called fraud please people don’t rent from this company be careful it’s”

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Posted 1 month ago

“First time renting on Turo was AWFUL experience. My host cancelled on me last minute, causing me to have to find another host at a more price. Then this host file a claim after three days of my trip saying that i broke one of the interior sensor of the car. My mistake is i didn't take enough pictures of the car so i don't have proof. first of all the car is not best condition even the blind spot feature doesn't work. they accuse me of something that i didn't break. when going to report about the car to turo i told turo that i will pay for the damage(even though i didn't do it) would rather not involve my insurance but they did involve my insurance and they cant do anything about it. they told my insurance that i have a collision turning left and hit a car but it was only a interior damage which is a sensor. i end up paying four times more what an awful experience that is my last time using turo would not recommend to anyone.”

Helpful Report

Posted 1 month ago

“Turo is a horrible rental company, me and my boyfriend rented a car from them back on June in florida for my birthday trip, the process of renting the vehicle went well. But the aftermath was a disaster, my boyfriend and I returned the vehicle in once piece, no damages and followed all policies especially the NO Smoking in the vehicle policy. My boyfriend and I don't even smoke anyway, but turo decided to scam us out of 165 dollars claiming that we smoked in the vehicle and left ashes. The vehicle reeked of the smell of cigarette smoke when we first got in it, we took before and after pictures and sent them in. And Turo still claimed we violated their policies, the so called ashes that they mentioned were not even ashes, but sand because we went to the beach, my boyfriend has been fighting this claim for months through his bank and they keep taking money out. They claim they have pictures from June but we took after pictures as well, and now the bank is saying that there is nothing they can do. Turo is a scam!!!! Do not rent cars from them!!”

Helpful Report

Posted 1 month ago

“They only care about the renters and treat their host like they are garbage below their feet. Every time I’ve needed something from them, it’s been an awful experience.”

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Posted 1 month ago

“I am dissatisfied with the handling of my claim. After my car was involved in an accident on its first trip on 10/13, the claim was initially rejected due to wear and tear. The claim was later reopened and approved as of 11/7, but the issue remains unresolved, and I have not had the opportunity to speak with a supervisor, resulting in a negative experience with this app since the beginning.”

Helpful Report

Posted 1 month ago

“Worst customer service ever. I rented my vehicle 1 time. The renter brought it back damaged inside and out and I took all the necessary photo pre trip and after and they rejected my claim. I followed all protocol to the book and still won't allow my claim to go through. Would not advise to rent your car out on their site.”

Helpful Report

Posted 1 month ago

“Turo is not vetting their host properly and the host are renting unsafe vehicles to consumers that could be potentially deadly!”

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Posted 1 month ago

“i paid so any fees just from picking the car up from the airport. I paid $18 at the airport for long term parking after paying $24 airport processing fee. when the car was retuned i had to pay an additional $33. that is outrageous. i dont think i will use Turo again. i will just stick to Enterprise. I know all the fees in advance with them. the host did respond on time. but i was still unaware i was paying all those fees as they were not openly presented at the time of the rental term.”

Helpful Report

Posted 1 month ago

“Terrible company. They let you go through the entire process of renting on their app only to give you an error in the end. This of course happens after they charge your card. When you call customers service they tell you there’s nothing they can do, and that it should refund. And don’t bother asking for a supervisor. They just put you on hold for 5 min just to come back and say they can’t find one. As of now they have $1600 of mine on hold, and I have no rental car.”

Helpful Report

Posted 1 month ago

“Host filed unjustified damage claims. No incidents on the trip and no police or other insurance claims against the car. Rented the car in Dec 2024 and I entered my comments disagreeing with the host damage claims. 10 months later in Oct 2025 Turo automatically took $500 from my bank account without prior notice and refuses to put it back. Reaching out to law firms and BBB. Trip # 39174649”

Helpful Report

Posted 1 month ago

“Not recommended, very confusing to pick up the car. I rented it from Orlando airport and I spoke with a host name Andrew, he just text and not give the numbers to call. The van that’s responsible to pick up from the airport didn’t not want to take me to Omni parking, and then they charged me late fees for just 30 more minutes because the stop off location was very confusing.”

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Posted 1 month ago

“Pathetic company, hard to get hold of, chasing me 3 years later for £50 payment because I cancelled a drive.”

Helpful Report

Posted 1 month ago

Turo is rated 1.3 based on 1,141 reviews