Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,126 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,126 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turo is not vetting their host properly and the host are renting unsafe vehicles to consumers that could be potentially deadly!”

Helpful Report

Posted 5 days ago

“i paid so any fees just from picking the car up from the airport. I paid $18 at the airport for long term parking after paying $24 airport processing fee. when the car was retuned i had to pay an additional $33. that is outrageous. i dont think i will use Turo again. i will just stick to Enterprise. I know all the fees in advance with them. the host did respond on time. but i was still unaware i was paying all those fees as they were not openly presented at the time of the rental term.”

Helpful Report

Posted 5 days ago

“Terrible company. They let you go through the entire process of renting on their app only to give you an error in the end. This of course happens after they charge your card. When you call customers service they tell you there’s nothing they can do, and that it should refund. And don’t bother asking for a supervisor. They just put you on hold for 5 min just to come back and say they can’t find one. As of now they have $1600 of mine on hold, and I have no rental car.”

Helpful Report

Posted 6 days ago

“Host filed unjustified damage claims. No incidents on the trip and no police or other insurance claims against the car. Rented the car in Dec 2024 and I entered my comments disagreeing with the host damage claims. 10 months later in Oct 2025 Turo automatically took $500 from my bank account without prior notice and refuses to put it back. Reaching out to law firms and BBB. Trip # 39174649”

Helpful Report

Posted 6 days ago

“Not recommended, very confusing to pick up the car. I rented it from Orlando airport and I spoke with a host name Andrew, he just text and not give the numbers to call. The van that’s responsible to pick up from the airport didn’t not want to take me to Omni parking, and then they charged me late fees for just 30 more minutes because the stop off location was very confusing.”

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Posted 1 week ago

“Pathetic company, hard to get hold of, chasing me 3 years later for £50 payment because I cancelled a drive.”

Helpful Report

Posted 1 week ago

“I am filing this complaint regarding Turo’s handling of a damage claim on my vehicle, which occurred while it was rented through their platform. I am a Turo host and have consistently followed their rules, maintained proper documentation, and relied on their protection plan for coverage in case of accidents. On October 11 2025, one of my vehicles a 2016 Lamborghini Huracan was hit badly and left on the side of the freeway. I promptly filed a claim with Turo, provided detailed photos, trip records, and all required documentation within their stated time frame. Despite this, Turo denied the claim stating that the Renter login was from outside the country and they don't believe that i verified the applicant Driver’s license, which is not true I DID on the app and in person when he was picking up the car. Their response was vague, contradictory, and failed to address the evidence I submitted. When I requested clarification and escalation, I received no meaningful assistance from their claims or support departments. I was effectively left with a damaged vehicle, significant repair costs, and no accountability from Turo — even though the damage clearly occurred during a guest’s rental period. Turo has acted in bad faith by denying valid coverage under their own protection plan and by failing to provide transparent communication or due process. I am requesting that the BBB review this complaint and that Turo be held responsible for honoring their stated protection policy and reimbursing me for the repair costs and losses I incurred as a result of this incident. I am seeking a fair resolution, reimbursement for damages, and improved accountability in how Turo handles host claims and communications.”

Helpful Report

Posted 1 week ago

“I would NOT recommend Turo to ANYONE!! I have used it many times and never had issues with the host (the hosts were AMAZING and VERY ACCOMMODATING!). My last rental, I had rented the vehicle I’d been renting (a jeep renegade). While I was driving down the highway, the tread separates from the tire, causing me to slide across the highway into a field (very traumatizing). The tread popped off as I was going 70mph (the speed limit on the highway I was traveling on) and popped off the plastic siding as well as the bottom of the taillight. I carry the “insurance” every trip. Turo has deemed me at fault, though the tire malfunctioned (a known issue with these vehicles) and charged me a damage deposit AND they sent me an invoice for almost $3,000. I asked what the “insurance” I paid for was. They said that they’re not an insurance company and offer a “protection plan”. I asked what was the point paying for the protection plan, and they didn’t have a definitive answer for me. They said if it was just the tire malfunctioning, I’d be okay as far as cost. But because the tread caused damage to the vehicle, I was financially responsible. (They also charged the host $750.00 - so they’re double dipping, regardless of who is at fault). My suggestion, do NOT use Turo! Use another rental car app if you can. Customer support barely speaks English and reads lines from a script instead of trying to assist you. They nickel and dime for EVERYTHING! (IE: if you refill the gas, but it’s slightly under full, they’ll charge you a fee. I understand paying the host the difference, but Turo is FULL of different fees that are insane! Plus, the host gets a small portion of what you pay - Turo gets most of the money). Even if you do everything right and are careful, tire separation can happen - and I hope you’re not in a Turo vehicle if it does! They’ll charge you out the ass in fees!”

Helpful Report

Posted 1 week ago

“We got to our destination airport at 10:30 PM expecting a seamless Experience picking up our Turo vehicle. The owner parked the car literally in the furthest parking lot from the terminal. We had to walk forever to find it. Once we found it we discovered the whole front windshield was cracked. By then it was almost midnight. We called customer service and were told we would have to wait an additional two hours to get a similar vehicle AND it would cost us an Additional $250 dollars… we ended up getting an uber to our destination. Horrible horrendous experience!!!!!”

Helpful Report

Posted 2 weeks ago

“Car owner moved the car from the spot where I parked and took pictures claiming I caused damage. The pictures I took show no damage. When I asked for clearer photos from both Turo and the owner I received no reply other than they were charging me $500 for the damage. A few weeks later they told me that the repair facility found over $1000 in additional damage.”

Helpful Report

Posted 2 weeks ago

“Turo agent jerry got a 1 review from me and he on purpose restricted my account for good after been with turo over 7 years with a 5 star review on file , what a joke agents they have specially when they barely speak english”

Helpful Report

Posted 2 weeks ago

“I had a reservation, the host canceled with a message to me. I called Turo because I still needed a vehicle. The rep I was speaking to told me he couldn't find a vehicle that met my needs. I found a vehicle myself and booked it, because I still needed the transportation or TOMORROW morning. I ended up getting a downgraded vehicle and still had to come out of my pocket for an almost extra $100. Mind you I made my initial reservation a month ahead of time. All Turo said was sorry, nothing we can do about that. The customer service sucks!”

Helpful Report

Posted 2 weeks ago

“My trip was cancelled less than 48 hours by the host . His excuse was his insurance no longer covered his car to use on Turo. This guy had 47 reviews so I feel certain he’d been on Turo a long time. My feeling is that I booked this trip 4 months ago and the demand in Tennessee in the fall is high so he got more money for it somewhere else & cancelled on me. Now there are only 2 vehicles that seat 8 passengers in that city and they are $400-1100 more. Turo is doing nothing at all about this. They offered no help at all. Two hours on the phone today and they basically said too bad so sad! Pay more or go elsewhere. Airbnb would never do this to a customer. The host would also be banned from using their platform for such a sorry excuse. I’ll never use Turo again! It’s just too sketchy relying on someone else’s car and now I know they don’t care about the customers getting stuck like this!”

Helpful Report

Posted 2 weeks ago

“The most anemic and ineffective customer service I’ve encountered in years. Unable to comprehend the CSR due to heavy foreign accent. “No American person here.” And refusal to speak with supervisor, three times. Chatbot was ridiculously incompetent and ineffective. Hoped for more. A very disappointed repeat customer happy to take business elsewhere.”

Helpful Report

Posted 3 weeks ago

“Yes I had multiple bad experiences with Turo. They were once a good solution but lately this year has been terrible overcharging me multiple times. $200 has been taken twice they say it’s a new policy, but never stated that policy and it took several days to get my money back. They kept giving me the run around. Horrible service! Horrible customer service! Horrible customer support! May this business shutdown! And they made my acct go into the negative which my bank charged ME for.”

Helpful Report

Posted 4 weeks ago

“I’m not sure how they manage their screening process, but it felt like they considered factors such as color, religion, and ethnicity. I signed up, and without any explanation, my account was restricted immediately after I completed the application. This strongly suggests that ethnicity may play a role in their registration process—otherwise, there’s no logical reason for such action. At the very least, they should show respect by providing a clear reason. Unfortunately, this approach is highly unprofessional. That said, rental car agencies are everywhere—there’s no need to deal with a company that hides behind unclear policies and rules. My advice: stay away from this service. Their mysterious policies could easily lead to bigger problems when returning a car. If they lack transparency during the registration process, one can only imagine how poorly they might handle more important matters.”

Helpful Report

Posted 1 month ago

“Rented a car air conditioning not working was 80 degrees outside the owner took the car on the third day for repairs as it was the weekend on Monday he took car for the whole day returned with air conditioning not working when I complained to Turo they replaced the car than the owner turned around and charged $86 to my cc for gas when I put only about 100 km on it he had it used all the gas and charged me customer service did nothing I had to dispute with my cc never again I used the service 6 times with other hosts no issues but when you have one good luck and when I checked checked regular rental places I could have gotten a new vehicle $100 less for the rental period save yourself money and headache and use a regular rental car company”

Turo 1 star review on 24th September 2025

Helpful Report

Posted 1 month ago

“My experience with Turo was not just disappointing; it was a masterclass in how a company can fail its customers. I am now being threatened with collections for a damage claim that arose directly from a host's negligence and Turo's refusal to acknowledge its own policies. Here are the facts: I Followed the Rules: Shortly after check-in for my trip in Canada, but before actually driving the car anywhere, the car's tire pressure maintenance light came on. I did exactly what a responsible renter should do: I immediately took photos of the dashboard warning and the specific tire with low pressure, and instantly messaged the host to report the safety issue. The Host Gave Unsafe, Negligent Instructions: According to Turo's own policies for Canada, if a guest reports a tire issue, the host is supposed to instruct the guest to call Turo's roadside assistance (1-888-391-0460). My host did the opposite. They told me to simply put air in the tire and continue driving. I followed my host's instructions, trusting they were acting in good faith. The Inevitable Outcome: Upon returning the car, the host "discovered" a nail in the tire and filed a damage claim against me for a brand new tire, claiming it was damage I caused. The reality is that the tire pressure light I reported pointed to a pre-existing slow leak. Turo Claims Ignored All Logic and Evidence: I presented my case to the Turo Claims department, providing the timestamped messages and photos proving I reported the issue and was acting under the host's negligent instructions. I cited Turo's own policy that the host violated, including the fact that the owner waiting until after the review period to file a claim, which was also against Turo's policy that all damage claims should be filed "No later than 24 hours after the trip." Their response was a slap in the face. A claims agent named Alonso ignored the entire substance of my argument (the host's negligence, the violation of safety protocol, my immediate reporting) and instead dismissed my evidence on an absurd technicality: my pre-trip photos were taken 20 minutes after the trip "officially" started. This had absolutely nothing to do with a tire pressure light that came on during the trip, was present upon receipt of the car, and was immediately reported. Turo has now reinstated the invoice and threatened to send me to collections if I don't pay for a new tire WITHIN 24 HOURS. Conclusion: Do not rent from Turo believing they will protect you. My case proves that even if you meticulously document everything and follow the rules, they will ignore clear host negligence and side with the vehicle owner. They will use irrelevant technicalities to invalidate your evidence and hold you financially responsible for pre-existing issues and the consequences of unsafe instructions from their hosts. This platform is a massive risk for renters.”

Helpful Report

Posted 1 month ago

“We’ve been hosting on Turo for several years and currently manage a fleet of four Teslas in Austin. What started as a promising partnership has become an incredibly frustrating experience, and over the last year host support has fallen off a cliff. Here are just a few of the ongoing issues: Insurance claims go nowhere. Even when we submit everything on time and provide Tesla’s official documentation, Turo delays, ignores us, or hides behind technicalities until they can deny the claim. We’ve spent weeks chasing “escalations” that never happen. Revenue is taken away. Guests have been able to damage our cars, still use them for their full reservation, and then somehow walk away with almost a full refund—directly out of our earnings. Turo always sides with the guest, no matter what evidence the host provides. False reviews stand. Guests can post inaccurate or retaliatory reviews that hurt our reputation, and even when we prove the claims are false, Turo refuses to remove them. Their policies are applied inconsistently, always to the host’s disadvantage. System failures punish hosts. The app has failed to notify us of reservation changes, leaving us scrambling. Instead of accountability from Turo for their broken system, we face the threat of penalties and refund losses. This isn’t just inconvenient—it’s devastating for hosts like us who run a real business. We’ve invested in multiple vehicles, kept them meticulously maintained, and gone out of our way to accommodate guests. In return, Turo has shown a pattern of neglect, indifference, and outright hostility toward hosts. The emotional toll is real too. We no longer feel like partners with Turo—we feel exploited. Every interaction leaves us wondering what new way Turo will find to strip revenue from our work, ignore our claims, or undermine our reputation. Bottom line: Turo has become a one-sided platform where guests are empowered to exploit the system and hosts are left unprotected. If you’re considering becoming a host, be prepared for stress, financial loss, and zero meaningful support.”

Helpful Report

Posted 1 month ago

“We had a terrible experience with Turo as hosts. A guest (Kate Johnson from Boise, ID) returned our Subaru with a completely cracked sunroof that required a $1,200 repair. We followed Turo’s damage claim process exactly: we uploaded clear pre- and post-trip photos within the required timeframe. Despite this, Turo denied our claim because the photo metadata didn’t come from the same phone. I had recently upgraded my iPhone, so the metadata didn’t match — but nowhere in Turo’s damage claim policy does it state that photos must come from the same device. Their policy only says hosts must upload photos within 24 hours, which we did. When we tried to escalate, customer service was dismissive and told us it wasn’t possible to speak with a supervisor. We were essentially told “too bad,” leaving us stuck with a $1,200 bill caused by a guest. This feels deceptive and unfair to hosts, since Turo is enforcing hidden rules that are not published in their policies. If you are considering hosting on Turo, be aware that their “protection” is not guaranteed — they can deny your claim on technicalities you could not have known about.”

Helpful Report

Posted 1 month ago

Turo is rated 1.3 based on 1,126 reviews