Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently tried to rent a long-term car through Turo and had a terrible experience. Their website showed many options with attractive prices due to a 3-month discount. However, when I reserved cars, the owners canceled the reservations, apparently unaware of the discounts and finding them unprofitable. After reviewing numerous cars, I finally reserved another car that stated "long term bookings are welcome." Unfortunately, the owner canceled at the last minute, claiming the car needed repairs. Following this, Turo sent me a message stating that an additional $527 was added to my account to help me rebook. However, when I booked a new car, this credit was not applied. (and because of this credit, I have booked a much more expensive car!) I contacted customer service, and they told me I had used the credit on my previous booking, which had been canceled - hence, the credit! Despite explaining the situation and even providing a screenshot of the credit message, they did not solve the situation. I've sent another email with the screenshot of the email they have sent me, but no one has contacted me since—they are literally ghosting me! I was planning to book many trips with them during my 5-month residency in the US, but after this experience, I will never use Turo again. And I hope nothing goes wrong during this trip that I already paid, because I cannot trust them to solve any problems! Just terrible!”

Turo 1 star review on 10th February 2025

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Posted 3 months ago

“I understand rules are rules but some businesses need to be investigated for ethics and be held more accountable. After approving me and taking money out of my bank account Turo waits a hour before my scheduled trip to say they don’t take probationary licenses. If that is the rules you should be clear about it before taking hundreds out of someone account and now I have to wait for a email to determine when I would get a refund. This is frustrating because this is not how you treat people.”

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Posted 3 months ago

“I had a car lined up since October. It's my belief that the host did not want to honor the price and or stipulations of my deal. When I secured my trip it was for 1600 miles. I had tried for days to contact the host to get things confirmed for my trip which was now 2 days away. He wouldn't respond to any message I sent him. I noticed that he had changed the allotted milage for his car from 1600 miles, to 600 miles. I contacted Turo and canceled my reservation with Ribeiro, and surprise surprise, he instantly replied when he got the cancellation notice. Super shady. I would NEVER do business with this host again, and doubtful I will deal with Turo again. So disappointed. I had been looking forward to this trip for months.”

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Posted 3 months ago

“The worst company ever don’t rent car with them”

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Posted 3 months ago

“Awful experience all around. Got a car with old tires went flat the next day, spare was flat too had to be towed. Had to arrange my own expensive Uber to get home with my baby. Never reimbursed and emails are being ignored. Complete scam. Recently was also sent a charge for a ticket I supposedly received in New Jersey even though I never went there on the trip.”

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Posted 3 months ago

“After paying over $400 for “premier” insurance coverage I was refused reimbursement for a covered incident. The 2 month communications included me being switched to 5 different agents, none of whom could properly formulate a sentence in English. This is the worst company ever and I would NEVER use them again.”

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Posted 3 months ago

“Strongly advise against using Turo. My experience with customer service was horrible.I rented a vehicle had low tire pressure, reached out to owner they said nothing to worry about that the warning never shuts off & they had new tires. Ended up with 2 flat tires on my way back home in a stranded area & got caught in a severe weather flood warning to where I had to wait out the storm/make difficult decisions to try get out of the storm to return the car & avoid further issues. Due to the storm & location i was stranded my cell service was not good even though i contacted the owner every chance I got service to let them know the situation & that i couldnt make the return on time. I received no support or understanding with customer service and was forced have the car towed away when I was on my way home to return it. All these circumstances, Turo canceled my account charged me extra , regardless of the facts & customer service not putting anything into the system of my situation.Their complete disregard for fairness and accountability is unacceptable. Read the terms of service & they claim to work with you with weather conditions beyond your control but that's completely false. I don't recommend Turo to anyone .”

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Posted 3 months ago

“The worst rental company EVER!!!! It is a scam!! They will charge you for everything!!!! Go somewhere else, please!!!!”

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Posted 3 months ago

“Customer service is horrible. The 415-335-7151 hangs up when it answers. They won’t allow you to speak to a supervisor. The rental system works fine but it stops there. I will never use use this company again. Once they have access to your CC they charge you without permission.”

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Posted 3 months ago

“Tried paying an invoice for tolls, which was all correct. Their payment system wasn't working and the app was freezing. I spoke to customer support to try and get the payment through but they couldn't get it working either. But after that, I then get an email saying they'll report me to the credit rating agencies and issue and penalty even though I've tried to pay it!”

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Posted 3 months ago

“I paid $800 3 weeks ahead to rent a car for my upcoming trip. 7 days before my trip turo sends me an email saying I am no longer authorized to drive with the app, and have to wait 10 days for a refund. I am furious, and will never use this app again. 😡”

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Posted 3 months ago

“Turo has no support for residents when impacted by someone that rents cars through Turo, but parks the cars on residential streets. I have complained about a renter for 3 months (today there are 6 cars parked) violating their Good Neighbor policy and nothing has changed. They don’t even respond to my reports anymore. There is no accountability and this company negatively impacts our community. They deserve zero stars and should be getting fined. Disgraceful lack of customer service.”

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Posted 4 months ago

“I took my car off the calendar for Christmas knowing that I would be out of the country. Somehow, a gust rented my car. I didn’t want to get the last minute cancellation on my profile so I let the guest rent the car. When I returned and went to check the car back in, it looked like she took a hammer and destroyed the interior of a Tesla. Turo said there was nothing I could do because the 24 hr time had passed. They wouldn’t even give me her info for a police report. I lost $2000. Yes, I do blame myself but no. I’m done with Turo”

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Posted 4 months ago

“Never ever go with Turo, pay more and go with reputated car rental companies. Hosts are all fraud here and turo never help”

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Posted 4 months ago

“I heard about Turo by accident. I booked a trip for some guests that are coming in February. I needed a van. I made a reservation from a man named Javier that has many vans with Turo. I had some difficulty adding my husband as a driver and I was also upset that I was charged $120 delivery charge to the airport. However, I live in punta gorda and could’ve picked up the car from wherever Javier wanted for free. I sent him an email directly and asked these questions. (Not to Turo at all). I waited a day and then sent him an email text with the same questions explaining that this is the second attempt to reach him. Waited another day. No response. So I decided to cancel Javier’s reservation and found a van from Avis for half the price. I sent Javier another text stating my plan and the reasons for it and IMMEDIATELY received a return text from Javier with a bunch of useless excuses. I hope he uses this instance as a learning experience because he’s lost this customer for good and probably won’t use Tumo either. In today’s world, I don’t have to take poor customer service from any business person. FYI”

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Posted 4 months ago

“BRYANNA C. OUT OF CHARLOTTE N.C IS A HORRIBLE HOST. SHE WAS NOT ON TIME FOR OUR APPOINTMENT. THE CAR WAS DIRTY ON THE INSIDE AND OUT. I HAD TO WAIT UNTIL SHE FINISH CLEANING IT. SHE SAID SHE HAD A DR.APPOINTMENT. SHE WAS VERY RUDE AND THE LOCKS DID NOT WORK FOR YHE BA K SEAT.”

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Posted 4 months ago

“Turo is a money hungry company and will screw up the host and won’t take responsibility for vehicle damage. Guest is in jail and they will do everything to not make it right. Car was wrecked and has frame damage and they can only offer 1450? They don’t care about you or anything. Stay away!!!”

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Posted 4 months ago

“I would strongly advise against using Turo. My experience with this platform and their customer service was appalling. I encountered a situation where the vehicle I rented was not properly charged and had low tire pressure, significantly affecting its performance. Despite reaching out to Turo for assistance, I received no meaningful support and was left stranded in a foreign area, forced to make difficult decisions to avoid further issues. When I disputed additional charges that resulted from these circumstances, Turo made it clear that they favor the host, regardless of the facts or the customer’s experience. Their complete disregard for fairness and accountability is unacceptable. As a paying customer, I felt unsupported and ignored. I cannot in good conscience recommend Turo to anyone. If you value your time, money, and peace of mind, stay far away from this platform. I will never use their services again, and I urge others to consider the risks before booking through Turo.”

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Posted 4 months ago

“I purchased the ‘premier’ insurance so that EVERYTHING would be covered. Had to pay $37.93 for a tire repair. Over a month, no refund. Every email is so poorly written that it’s nearly impossible to understand what is being said. There is no way to communicate with a native English speaker. I continue to be told ‘you will be contacted in 2-3 days’. Nothing. Although the amount is small, what if it had been much more? I would not advise renting from them. Also, your own insurance coverage may not work with Turo, so take that into consideration. Big rip off.”

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Posted 4 months ago

“I will never use Turo again, rented a car from the Morgantown WV airport and arrived at the airport to find out it was a municipal airport that the car was at which was 25 miles away from the regional airport and there was not 1 Uber, Lyft in area and a cab would of cost over $100 so I due to this had to rent another car from enterprise and Turo refused any refund And this was out of my control, the renter of the car never stated the car was NOT at the regular airport but at a local one and I just searched for car rental Morgantown airport, I was extremely disappointed and will never ever use this app again!”

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Posted 4 months ago

Turo is rated 1.3 based on 1,000 reviews