Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse experience ever! Cars with engine issues, host that don’t respond in a timely manner & no consideration of weather conditions slowing down the ability to return a vehicle. I was charge a crazy amount for returning a vehicle one hour late! Plus in their contract it states it is us to their discretion to charge fees. So I am done with Turo.”

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Posted 4 months ago

“Honestly the WORST customer service with low functioning app. I have a squeaky clean driving record, have 800+ credit score, nothing on my background check. Work in healthcare. I was denied access to services and now “restricted as final decision” with no given reasoning. When reviewing “possible issues” I did not violate any, especially given I was a BRAND NEW account/client. I have been told that they review social media and can choose to ban you for whatever reason. I am not active in social media so I do not know what the problem was. They clearly don’t care about making money for their hosts or gaining new clients. Got the run around on the phone and texting application just to have an email sent with no useful information. Will never recommend- much better companies out there!!”

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Posted 4 months ago

“Horrible service horrible customer service”

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Posted 4 months ago

“I rented a car from a guy name Mia on Turo not a nice host try to get over on my charging me extra then I gave him a bad review he put I smoked in his car wen me and my gf don’t smoke put ashes in cup holder and side of seat can see the ashes are place there filling intact not smush we only talk bout gas payment hrs later added the smoking and Turo allowed it hrs later after the bad review people be careful using this app these host will get over on u for nothing especially if u give a bad review if u do use it wait till all transactions are over before u do a review cuz if u give them bad review they will tru make u pay more in some way and Turo will allow it better stick to regular car rentals less hassle more honesty and can’t plant stuff say u did wen the host came meet us was smoking cigarettes and u can clearly see that nasty ass cigarettes ashes”

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Posted 4 months ago

“Please do not rent a car from Turo. This is a place where there are many scammers. Please Beware of this manipulative host, Dan Raper. He has perfect 5 stars review, it looks convincing, but this is only because he will trick you into giving a 5-star review by saying you take great care of his car, and that he will also give you a discount voucher but the next day, he will make damage claims, saying you damage the car. The discount voucher never come, only damage claims. Similar situation, the host claim there is a collision when there is none and the car is perfectly fine when it was returned. Turo will not protect you from hosts' claims. Please avoid at all cost or else it will cost you thousands. If you do end up using turo, just make sure you take a lot of pictures before and after. The host will not advise you to do so to make it easy for them to make malicious damage claims.”

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Posted 4 months ago

“I had a trip canceled on me just 3 hours before it was supposed to start, and the experience was completely unacceptable. According to their policy, if I were to cancel within 24 hours, I wouldn’t receive a refund—but apparently, that policy doesn’t apply when they cancel on customers. The alternative options provided were not accommodating: the pickup location was farther away, and the available cars were not spacious enough for my needs. Because of this, I had to cancel my entire plan, and it was clear no one cared about the inconvenience or stress this caused me. To make matters worse, I wasn’t offered any form of compensation for the pain and suffering this situation caused. My experience was horrible, and I’ve never dealt with anything this unprofessional. I don’t know if I’ll ever recover from this embarrassment, especially since people were counting on me. This was the worst customer service I’ve ever experienced, and I can’t recommend this company to anyone.”

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Posted 4 months ago

“A little fender bender. I had to pay the $500.00 and did so promptly. Now just over a month later they sent me a notice that I owe over $9000.00. There is no explanation or referral id # and there is no place to dispute it or try to get any other information about it. I called and gave them my name, but they said they could not look anything up with just my name, they need some claim number, that I do not have. Photos are on my old camera. Will need to put them on later.”

Helpful Report

Posted 4 months ago

“I tried them four times because I wanted to give the little guy a leg up over the big rental car companies, but in the four times I tried, it three out of the four were terrible experiences. One host canceled on me flippantly right before my trip. One car was exceptionally dirty with candy wrappers in the center console and the host was terrible at responding taking over 24 hours and sending me bills over two months later for tolls. One host was living in fantasy land and wanted me to clean the car and run it through the wash and detail it myself the same way if you went to paradise car wash. I am not talking about taking all your garbage out and making sure the car is in good cleanliness. I am talking about he really expected me to spend an hour and a half detailing it. Just ridiculous. The problem is that Turo gives their hosts a long leash because they think that’s what they need to do since it’s their cars, but that creates all kinds of issues with customer service and inconsistency. Meanwhile, the price difference between getting a dirty 2013 Toyota Corolla versus a brand new 2024 vehicle to drive from a rental car company is only about $14 difference a day so this company does not have a viable business model.”

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Posted 4 months ago

“Turo is a joke, I've rented at the national companies for less. Don't waste your time with these morons, The daily price sounds good the it doubles when they add in the fees. Turo- PO”

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Posted 4 months ago

“I set up an account and spent thousands of dollars for 2 reservations for cars in Maui. The money came off my credit card and I thought I was good to go. A few days before my reservation, they canceled them stating that I am not approved to use the platform. There was no reason stated. What's even worse is that they said it will take 10 days to receive the refund. So now I have to scramble to reserve cars from a different company and go out of pocket because they still have my money. I will never use this company again.”

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Posted 4 months ago

“Turo is a scam”

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Posted 4 months ago

“Absolute scam with terrible customer service and predatory practices, holding users liable for any issues without checks and balances.”

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Posted 4 months ago

“Turo is not a platform for the user. It protects the car owners at the expense of the user. In November of 2024 I rented a car with pick up at the airport and it was icy and snowing when we picked up the car. The car was not prepared for the icy conditions and the ABS system was faulty and caused one of the wheels to lock up and it resulted in a flat tire. When we ended up getting the car in a safe location at a hotel we reported the issue and they canceled our reservation. After a lot of back and forth the owner of the vehicle claimed we were negligent instead of the car being unsafe. We drove the car a total of 6 miles and they claim the wheel issue was user error and not that the car was unsafe. They are trying to charge us for the tire for $336. I refuse to pay it and they refused to continue any discussion about the issue. DO NOT RENT A CAR WITH TURO. THEY ONLY CARE ABOUT THE MONEY AND WILL NOT PROTECT YOU OR PROVIDE YOU WITH A SAFE VEHICLE.”

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Posted 4 months ago

“Do not trust Turo When things go well of course they collect their margin and do nothing other then providing a good platform Many bad reviews exist where Turo does absolutely nothing when things go wrong. They try to extort money. They do nothing to deal with their insurance company. They lie and not responsive . Do not trust Turo unless u do short trips and don’t mind dealing with problems yourself with seller”

Helpful Report

Posted 4 months ago

“"Turo is extremely risky and can cost you enormous amounts of money, as it did for me. A big warning about this service. Rent a car from a traditional rental company instead. I booked a car through the Turo app from a host with a 4.9 rating. We reserved the car for our winter holiday. When we landed in Tampa on December 26, I was informed by the host that Turo had canceled the booking, not the host. Turo’s only response was, ‘Sorry, all cars are booked.’ We were left stranded at the airport with three children, completely abandoned by Turo. They did nothing to resolve the situation, offered no contact or compensation. We went to every car rental company at Tampa Airport, but all cars were rented out. Eventually, we managed to find an old minivan, but it cost us almost $3,000 more than our original booking. They clearly took advantage of people in desperate situations. Think twice before using Turo. They can simply cancel your car booking when you arrive, leaving you to deal with the consequences."”

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Posted 4 months ago

“If I could give them 0 stars I would but of course that’s not an option. Stick with enterprise and national since Turo is a complete scam”

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Posted 4 months ago

“Turo, to me, has reflected that they can do what they want regardless of whether doing the right thing is the right thing to do. Several months back, I thought I would sign up for the service to check it out. I started an account with my personal email, which was confirmed by sending verification to my email. When I was starting the account, my friends name popped up, and I changed everything to my name. My friend and I a few years back were looking at cars, and he used my email so I would get the messages. I became aware of a problem when I went to verify my id, and it was revoked because the names didn't match. In my mind, I'm starting a new account in my name, but on the back end, the account stayed in my friends name. I called them, and they said my funds would be returned. They only returned 30 dollars of the 100 I paid. In order to get this taken care of so I could get my money back they requested I have that friend reach out because only he could have access to the account to verify what I am saying is true. I had the friend reach out to ask for his information to be removed from the account. After he did this, I called back, and they acknowledged that they realized that it was not my fault and that the remaining 68.26 would be refunded to me. They later sent an email stating I needed to drop the bank dispute if I wanted my money back and if I wanted to keep using turo. I had already dropped the dispute immediately after the agent said he would refund the money. I replied to the email that I didn't want to use their service ever because of all the hours I had to deal with this situation, and I just wanted my money back. Basically, they decided then not to return my money, canceled my account, and blocked me from reaching out to them. THEY BACIALLY HAVE STOLLEN MONEY FROM ME AND WRONG ME EVEN AFTER IDENTIFYING NOTHUNG WAS FRAUDULENT AND MY FRIEND REACH OUT TO VERIFY EVERYTHING. TO THIS DAY, THEY WILL NOT RETURN MY 68.26. I will post emails for verification later.”

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Posted 4 months ago

“I was recommended to try and I expressed everything when I booked what part of the airport and everything to the host through messages. I did everything like I was supposed to do. I was getting on my flight the host still did not approve my pictures until I message him. Then he told me the instructions; which was way different then what I originally had agreed with the host. I had to cancel and get another car from a rental car place. They refunded only certain amount of my cost. I would never never recommend this company to anyone!!!!”

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Posted 4 months ago

“I rented a couple of times through turo, but I won't do it again. I had to extend the car one more day and they ripped me off with fees even though the car was still available for that day and many days to follow on their website. The cars I got were so so. The second one was making noises while steering. I'd stay away from this service.”

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Posted 4 months ago

“Turo canceled my reservation less than an hour after I made it and refused to refund my money without any reason. This company is incredibly unfair. Please do not use them! They will steal your money without justification.”

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Posted 4 months ago

Turo is rated 1.3 based on 1,000 reviews