I had an extremely disappointing experience renting a car through Turo with BIMKA LLC. I booked the vehicle several days in advance for a trip to Hawaii, and the full payment was processed on July 6th for a rental from July 8th to July 10th. Despite being in my city, I communicated with the host via message, and they responded kindly. On the day of the rental, we woke up early to pick up the car at 7:30 am. I received a message from Turo asking me to submit my driver’s license, so I sent a photo of my husband's license, as he was going to drive during those days. I left my phone briefly to get ready, and we ordered an Uber to the designated pickup location. When we arrived, my husband, son, and I were surprised not to see anyone waiting or approaching us. I checked the Turo app for messages or contact details for BIMKA LLC, and to our shock, I discovered that our reservation had been CANCELLED! 😡 The reason given was "lack of clarity" regarding the license. The truth is, I mistakenly sent my husband's license instead of mine — which was an honest mistake, not intentional. The profile on Turo is in my name, and I had no malicious intent. However, BIMKA LLC, unprofessional and inconsiderate, canceled the reservation just an hour before the scheduled pick-up time, after already having been paid. Instead of reaching out to clarify or notify us, they simply canceled and kept the money. We were left stranded in a parking lot with our belongings, my son’s skateboard, and no car — ruining our plans for the day. I contacted Turo customer service, but the response was useless. They told me that the host (BIMKA LLC) had decided the cancellation was valid because I didn't send the correct license, and there was no solution offered. Yes, it was my mistake, but a professional host would have simply contacted me to clarify or remind me to send the correct document. Instead, BIMKA LLC chose to cancel the reservation, keep the money, and leave us stranded. We ended up paying for another Uber and wasting over 45 minutes trying to resolve this with Turo’s customer service — with no resolution. My advice: do NOT rent from BIMKA LLC in Honolulu Hawaii on Turo. There are many other hosts who are professional and respectful. This experience was frustrating, disappointing, and infuriating — a total lack of professionalism and customer care. ZERO stars for BIMKA LLC. 👎