I rented a convertable fiat with the only reason renting this car specifically was that the top goes down. An hour before getting to our destination the renter notified me that the top wasn't working and couldn't come down. I was very upset, but I also understand. The owner of the car did not offer a discount just basically said sorry. We got the car because we already paid for it and we needed it that night. Turns out the cars AC also did not work and it was 100 degrees that weekend. We also learned that the car couldn't lock which is a big problem because we were in Minneapolis and theft is high there. I told them to take the car back because I don't want to be responsible for the car being stolen. The owner told me they have no way to refund me and that I would have to call Turo. I called Turo and they only gave me $100 credit so that I could get a new car for the remainder of my trip. There were only a couple of cars available last minute so we got a car out of our budget and in the end spent way more money than we anticipated and had a horrible experience overall. Turo needs to let the owner of the car they are renting out to refund you. The owners need to have the cars in peak condition or be ready to offer a full refund or partial. I use Turo because it is more affordable, but after that I will not use Turo again. If turo immediatly offered to pay for a new car for the remainder of the trip and partial refund from the Fiat I would have been very pleased and continued to use their service in the future. I practically had to beg for the $100 credit for the new car.