Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renting from Turo is a really dangerous business! I’ve only had three rentals with Turo, and the first one was great. However, the second one was a complete disaster. The car was in awful condition, with the AC not working properly and a strong, unpleasant smell. Even the gas lead was missing! When I returned the car, I had to wait because the host wasn’t there to open the gate to the gated community. As a result, I was 23 minutes late. The host just told me to leave the car there, and I did. Three days later, I gave a review of the car, stating that it was in poor condition. When I contacted Turo to dispute the charges, they told me that there was nothing they could do because I was only 23 minutes late. I said that the host was at fault for not being there to open the gate, and that there was nothing Turo could do to protect me. I’ve decided not to rent from Turo again because it seems like they don’t care about their customers. The host can charge you whatever they want, and there’s nothing Turo can do to protect you.”

Helpful Report

Posted 1 month ago

“I wish I would’ve looked up the ratings before I used this app. We rented a car, bought the insurance and unfortunately, had somebody hit the car while it was parked overnight at our destination. Because we had the insurance I was not overly concerned, I initiated the process which was clunky and difficult. The only thing they did rapidly was collect money. The car was not drivable, but we were 300 miles from home. Their initial solution was to send a LYFT to take us home. It was absolutely preposterous. We finally came to an agreement that we would rent a car through a reputable organization and they would reimburse us because they had no relationship nor any way to pay a competing company.We even got it in writing because something felt off talking to customer service. So my husband put it on his card and off we went. Fast forward months and months later, Turo has denied reimbursement because the car was rented in my name, but my husband used his card to pay for the rental we had to use to drive home. They just keep sending me the same form email over and over again, that since the same person who rented the car is not the person who rented the car to get them home, they are unable to reimburse. It’s against their “policy“. I downloaded their entire legal BS, and it does not say/reference or infer this anywhere. They literally made it up. It does not say it in the email that was sent confirming that they would reimburse us nor did they ever say it when we were in active exchanges. This company is fraudulent, buyer beware.”

Helpful Report

Posted 1 month ago

“worst customer service I have ever experienced. Not worth the “cheaper” prices. Currently stranded in the middle of nowhere and Turo’s customer service is unwilling to help at all!!”

Helpful Report

Posted 1 month ago

“I rented a vehicle for my mom, and didn’t know that she couldn’t use my account. Well the host canceled my trip and charged me 125 for it. Scam and a rip off”

Helpful Report

Posted 1 month ago

“They canceled my trip and only refunded half of my money,I paid for a Uber to pick up the car and had to pay for another Uber to get home because they canceled my trip and when I called them they would just hang up on me,that was on three occasions!I don't know how their still in business!”

Helpful Report

Posted 1 month ago

“My experience with Turo isn't necessarily the problem, it's one of the hosts by the name of Alvin C. My daughter rented a vehicle from a Friday to the following Monday. Pick up was 7pm drop off was the same time. My daughter dropped the vehicle off at least 20 minutes before 7, my card was used to rent the car and they held a $200 deposit making the rental over $500. At 7:15 I saw a message from the host saying there was another renter waiting on the vehicle. There was another message sent from the host at 7:29 asking when the vehicle would be dropped off. I think the host intended to keep the deposit and charge my card an extra $53 for a late fee. He wanted to cover himself sending those ridiculous messages knowing that car was no longer in our possession. If you want to use Turo I wouldn't deal with this host at all.”

Helpful Report

Posted 1 month ago

“A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back.”

Helpful Report

Posted 1 month ago

“Well, now that I’ve read most of the comments I know I’m not alone. We booked with them 2 1/2 months before we needed to and needed to make changes for days afterwards which they were fine with making. However, at that time they told us that the car was not gonna be at the airport as promised, and as we indicated in the application. Of course, they will not make any arrangements to pick us up at the airport, nor will they allow us to cancel the contract even though they promised an airport pick up drop off. They do not appear to care about customer service and only care about the money. We are going to try to resolve it with the host of the vehicle. We are done with Toro and we will be seeking legal action if we cancel and money is not refunded. I have placed a call to the Better Business Bureau.”

Helpful Report

Posted 1 month ago

“Keep away from Turo. I booked with Turo few months ahead. They charged my credit card a week before the Check in. Since I had no news from the owner a few days before my arrival at Salt Lake City, I tried to communicate with the car owner but with no success. Finally I was told by Turo that the car was not available anymore and they offered me a replacement (downgrade + $$) which i refused of course. They normally get the owner a penalty but in my case I was left with nothing and I had to turn out to Avis at the last minute ($$$)”

Helpful Report

Posted 1 month ago

“I am so disappointed about Turo experience. I cannot book a car and I didn't know why. The Turo support team was unhelpful. I have this issue during more than 1 week and my issue is not solved.”

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Posted 1 month ago

“Never ever rent from turo. I just got my trip canceled because the car owner wouldn't accept my totally valid international drivers license. They canceled the trip only a couple of hours prior to my trip. And the worst part is: they only refunded half of the huge amount I paid!”

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Posted 1 month ago

“I rarely write reviews, but my experience with Turo compels me to warn others. The customer service is abysmal—unresponsive, unhelpful, and seemingly indifferent to customer concerns. I was passed from one representative to another, each time having to repeat my issue, with no resolution in sight. The hosts are unreliable and often change terms without notice. In my case, the host altered the pickup location last minute, causing significant inconvenience. Tripadvisor The entire operation feels shady. Hidden fees, last-minute cancellations, and a lack of accountability seem to be the norm. I wish I could give zero stars. This was, without a doubt, the worst rental experience I've ever had. Do yourself a favor and choose a reputable rental company. Turo is not worth the risk.”

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Posted 1 month ago

“Impossible to contact costumer’s service. Always sent to the dumb chatbot.”

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Posted 1 month ago

“I am so thankful to have seen these reviews. I just had the worst experience of my life (37) dealing with this company Turo. I thought I was losing my mind or that I'd lost my patience. After calling Turo to just change a "primary driver" to a different person. They kept me on the phone for 3.5 hours. At the 3hr mark when nothing had been resolved yet, I started to lose my cool and I told the agent to not put me on hold. I did say "this is completely unacceptable and ridiculous. We are just changing a name." When the agent came back, he told me that we were banned from using Turo. Luckily I am already in contact with the host and plan to go direct.”

Helpful Report

Posted 1 month ago

“Horrible Customer Service. This company is trying to charge me over $800 for the headrest to a 2015 caravan. Proof below shows I did nothing wrong and even if I would've, the head rest are $40 online.”

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Posted 1 month ago

“Would give zero had somebody make a fake damage claim then Turo harassed me then dismissed it then deleted my account.”

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Posted 1 month ago

“Don’t waste your time!!!!! I booked a reservation through Turo a couple of days before my vacation. On the day of my trip, I logged in to check the pick-up details only to find out my reservation had been canceled. Turns out I hadn’t uploaded my license in time, and because of that, they canceled the whole thing without any notice. I’ve booked with Turo many times, but this time, over a small mistake, they blocked my entire account. I tried calling to get help, but was told there’s nothing they can do. Seriously? If you use Turo, make sure you complete every step the same day you book. Don’t wait. Or you might end up like me stranded on the day of your trip with no car and no help.”

Helpful Report

Posted 1 month ago

“I'd signed up and booked a car. Afterwards the contacted me via email for a license image/verification, which i sent to them. They then closed by account and cancelled by booking (refunding payment) and could only supply a generic reason that I couldn't be approved to use their platform, even with a completely clean background and legitimate license ID. If there was an issue, they could at least provide some more information so we could attempt to resolve it. Horrible customer service hiding behind ridiculous policy and process.”

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Posted 1 month ago

“If I could give Turo a negative star I would. I was given a car with bad tires and got stuck on the side of the highway for over 3 hours waiting on their tow truck service whom caused significant damage to the car while lowering the car down off the tow truck. Car sat at tire shop ALL weekend as the tire shop was closing right as we got there. I had to purchase replacement tire out of pocket (not reimbursed for tire either) and now they are trying to charge me for the damages that their tow truck service caused”

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Posted 1 month ago

“I have tried on 4 occasions to rent cars through Turo with no success. I made arrangements to have a car delivered to my campground on April 10th. Literally at the last minute they cancelled my reservation and were no help whatsoever in arranging another car. They, essentially, ruined my vacation and left me in the lurch. I give up, they simply aren't worth doing business with.”

Helpful Report

Posted 1 month ago

Turo is rated 1.3 based on 1,000 reviews