Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,097 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turo is horrible how do yall charge like 4-500$ for a 2014 vehicle when enterprise is charging that or slightly less for a 2025..please make it make sense cus it doesnt”

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Posted 3 weeks ago

“Booked a trip. Then cancelled a couple of days later. Was told I would get a refund within 24 hours. Called three days later and was told the trip was not refundable. I then pulled up the trip and lo and behold there was a block that showed up that all of a sudden said it was not refundable. Terrell would not give me credit on the account or do anything. So they just kept $141 Plus and basically said oh well”

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Posted 3 weeks ago

“First and last time renting a car with Turo. The host, Cole in Honolulu, falsely charged me with a smoking fee. I have provided my own photos when dropping off the car and it does not show the same thing the hosts photos do stamped over 12 hours later after the car was returned. Customer service is a joke and they just keep denying my dispute even with photos provided.”

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Posted 3 weeks ago

“Highly recommend services”

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Posted 4 weeks ago

“TURO IS THE LITERAL WORST! This is the poorest car rental experience I have ever had in my entire life. Policies need to be revised to ensure a smooth process for the customers and customer service needs to be improved to ensure people are actually getting adequate help. Not talking to 6 different people from different places in the world who clearly don’t know what they are doing.”

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Posted 4 weeks ago

“Turo cancelled my reservation hours before it was scheduled to start. They said they would find me an alternate vehicle but never did and my vacation was ruined. I’ll never use Turo again”

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Posted 1 month ago

“Extremely Disappointed – Lost a Loyal Customer I submitted my license for verification days in advance and reached out multiple times for help. Despite being a verified driver with past trips, the delay caused me to miss out on booking a vehicle at the original price. By the time my account was approved, the price had jumped over $400. Turo support acknowledged the delay but took no responsibility for the price hike and offered zero compensation. It’s incredibly frustrating to be penalized for their internal issue. I expected better from a company that relies on trust and convenience. Turo just lost a lifelong customer.”

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Posted 1 month ago

“Customer service is so bad. I couldn't upload my picture as part of approval process to drive for my upcoming trip. Reached to customer service. All of agent just pass me around and not solve the issue. I have been reaching out for an hour and they keep bouncing me around. Not sure why is it so difficult to approve someone to drive. All you need is their drivers license..... Especially yuliana S. She doesn't help me at all. I have a upcoming trip and need to drive. Customer is non existence. If your business model is to let people drive, then why make it so difficult.”

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Posted 1 month ago

“I rented a truck. Owner had me pick up and drop off on a public street. Left keys in car. I took before and after pictures. Weeks after returning truck they charged my credit card $1300 for a supposed scratch. It did not have a scratch on it when I returned it. Now I'm fighting with my credit card Co to remove this charge and turo who has sent it to collection to ruin my credit. Wish I never would have used them. .”

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Posted 1 month ago

“NO 1 BEST SERVICE IN RECOVERING OF LOST FUNDS.”

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Posted 1 month ago

“First time user…. Their refund policy is a joke! My plans changed and I cancelled 2 weeks before my trip and they won’t refund my money!!! $404.00!!!!”

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Posted 1 month ago

“All thanks to your firm”

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Posted 1 month ago

“Working with Turo is a nightmare. I host a 2023 Tesla on Turo, ive been with them for almost a year and lately issues with guests have been happening very often. Out of the 5 issues ive had, Turo has sided with all 5 of them. Guests can trash your vehicle, leave false reviews, threaten to hurt you through Turo platform, slash your leather seats (all of these based on my experiences), and Turo will still DENY all your claims. Its as if a glitched system is in place to deny everything a host submits. When speaking to reps, sometimes they act like they understand, but shortly after you get an email denying your claim. It never fails. After almost a year with turo, i have permanent stains on my seats, slashed leather, and now they have the audacity to put my account at risk due to a false maintenance issue claim from a guest who retaliated bc i submitted a cleaning fee. I am currently patiently waiting for a reckless guest to return my vehicle, as Turo says they cannot do anything about it. Bottomline- only Host with them if you have a car you do not care about, otherwise youre in for a nightmare with anxiety.”

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Posted 1 month ago

“VERY RISKY. Rented a week in advance and the owner canceled less then 24h before. I did not get a full refund and no replacement. Had to rent another car last minute which was much more expensive.”

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Posted 1 month ago

“Turo acquired a car rental company called Kyte a few days before my scheduled rental on July 18. Kyte (now Turo) abruptly canceled my confirmed reservation without any prior notice, explanation, or offer of assistance—leaving me completely stranded on the day I needed the car. I had booked well in advance and was relying on the reservation for an important trip. Because of the last-minute cancellation and total lack of communication, I was forced to scramble for alternate transportation and spend over $1000 out of pocket—nearly triple the original cost. The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability. Turo has shown an alarming disregard for basic customer service and responsibility - which is consistent with other Turo customers experiences with cancelled reservations on their original platform. Their support team has failed to acknowledge the financial harm caused, and after multiple attempts to seek resolution, they have become unresponsive. Based on my experience and the wave of similar reviews, I would strongly advise others to avoid relying on Turo for transportation. The risk of being abandoned without support is real—and expensive.”

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Posted 1 month ago

“Terrible Terrible company . Do not use. They cancelled my reservation the day of. It’s a terrible Business.”

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Posted 1 month ago

“Turo sucks! I really hope they get sued one day!”

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Posted 1 month ago

“I recently booked a one-month trip with Turo. Due to personal reasons, I had to return the vehicle 3 days early, which was approved by the car owner. I didn’t ask for a refund, just arranged an earlier return. To my surprise, on the return day, I was charged an extra $827.46. Turo told me this was because the monthly discount no longer applied after the change in dates. So just by returning the car 3 days early (with owner approval), my total trip cost jumped from $1,685.38 to $2,512.84 – a huge and unfair increase. Please double-check your bookings and bank accounts if you’ve made any changes to your Turo rentals. This kind of pricing change without clear warning is shocking.”

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Posted 1 month ago

“Terrible experience!!! Returned the car 9 minutes late and receive an email the next day that I was 37 minutes late and additional charges over $70. This was my first time using Turo and will be my last. I recommend going through other membership to rent a car with more certainty and complete service, like Costco or travel credit cards. Turo car owners expect you to vacuum and wash the car, unlike a rental car agency. All around poor experience and absurd expectations, never again!!!!!”

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Posted 1 month ago

“I booked a car on Turo for a special occasion, but the original vehicle was unavailable due to issues on their end. The replacement didn’t meet the original terms, and despite clearly stating I didn’t wish to proceed, I was still charged. It took nearly two weeks and several follow-ups to receive a refund for the trip, and I’m still awaiting reimbursement for Uber rides that were necessary only because of the disruption. The situation caused financial and emotional stress, and I’ve had to absorb losses due to miscommunication and misrepresentation throughout the process. While I appreciate the partial resolution, the overall experience left me frustrated and disappointed. I expected more accountability from a platform like Turo. Going forward, I’ll be using Enterprise, where I’ve consistently found clarity, professionalism, and reliability.”

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Posted 1 month ago

Turo is rated 1.3 based on 1,097 reviews