We had a terrible experience with Turo as hosts. A guest (Kate Johnson from Boise, ID) returned our Subaru with a completely cracked sunroof that required a $1,200 repair. We followed Turo’s damage claim process exactly: we uploaded clear pre- and post-trip photos within the required timeframe. Despite this, Turo denied our claim because the photo metadata didn’t come from the same phone. I had recently upgraded my iPhone, so the metadata didn’t match — but nowhere in Turo’s damage claim policy does it state that photos must come from the same device. Their policy only says hosts must upload photos within 24 hours, which we did. When we tried to escalate, customer service was dismissive and told us it wasn’t possible to speak with a supervisor. We were essentially told “too bad,” leaving us stuck with a $1,200 bill caused by a guest. This feels deceptive and unfair to hosts, since Turo is enforcing hidden rules that are not published in their policies. If you are considering hosting on Turo, be aware that their “protection” is not guaranteed — they can deny your claim on technicalities you could not have known about.