Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,000 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turo is adding so many fees. My plane changed there flight , so I needed to change my car pickup times. I had to change not the days just the pickup and drop off time. They charged me a fee. It was the same amount of time. I called customer service and they said to bad that's what we charge. I asked to speak to a manager and they said they are to busy. Awful customer service.”

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Posted 2 months ago

“I will not recommend turo to anyone. My trip was canceled by Turo because i had a driver’s authorization card. It is a valid form of license in the USA for people with visa. I use this as license every single day and is accepted everywhere. But turo rejected it. Its absolutely fine but i didn’t get a full refund for this cancellation. The cancellation was from turo n they didn’t give me a chance to clarify or do any alternative options. Customer service is terrrrrrible. The support person kept saying will forward to higher support. Dont know what that means.”

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Posted 2 months ago

“Decided to try Turo as I was looking for a special vehicle that I couldn't find at a normal rental company . Excited to try it out, booked my 4 day mini vacation and booked the car...great...not. The day before my trip I get a notification my host cancelled on me and there was no backup car the same model ( which was the point as I wanted to test drive this certain vehicle ) so have to cancel my trip , lose money and my non refundable hotel not to mention rescheduling .I called Turo to see why and they don't tell you why? and I also found out if you are a guest and you cancel three days before a trip you get a penalty fee so I asked why doesn't the host get a penalty fee for canceling on me since if was a day before my trip and he cant tell me why but it seems very easy for a host to cancel for whatever reason and it jsut feel a bit icky so I will not be using them again ...too many uncertains with this company”

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Posted 2 months ago

“Hosting to terrible clients and not getting fees where they are due”

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Posted 2 months ago

“I had to cancel a booking to book an alternative car, which became suddenly unavailable. Immediately rebooked my original booking and it was $44 more expensive. Called customer service to refund the difference. They said the system wouldn’t allow it. I asked for a credit instead. System said no. Frustrating experience.”

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Posted 2 months ago

“I have been a customer for five months at this time. The host is very good but Turo services are horrible. I call customer services to see why my trip fee and standard protection doubled my last three trips. I call customer service and the lady tells me that the rate is higher because I book so close to the pickup day but I pay on Fridays of every week for next and I don’t pick up until Sunday so they are liars and not an honest company. Please Beware!”

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Posted 2 months ago

“Turo charged me a cancellation fee of $220 because I accidentally uploaded an expired drivers license. My wife needed my ID for something and she put it in our safe. I ask for it back to rent a vehicle on Turo and she grabbed the wrong one and handed it to me. I didn’t check the ID when she gave it to me and I used it to take my picture holding my ID. I landed at my destination to find out that the host terminated my rental. He said that Turo made him do it. I looked at my bank account and saw that Turo only refunded a couple of hinder dollars and kept $220. The never gave me a chance to upload my valid drivers license. I called them and they said that they had to compensate the owner and I told them that the owner said I could lease it again, so why would I have pay the $220 cancellation fee? So the owner said Turo made him cancel and Turo said the owner keeps the money. It’s terrible that they would do that to to someone. Turo is just another big company that enjoys taking advantage of its clients base for simple mistakes that they might make. 😠😡🤬”

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Posted 2 months ago

“! 👎🏼 !!!”

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Posted 2 months ago

“Dear Turo Customer Service, I am Dimetre Gamble writing to formally express my dissatisfaction with the service I received during my recent rental experience, particularly concerning the assistance provided by employees Mark and Gerald, the supervisor I spoke with. I rented a Tesla for a day, and while the initial interaction with the host went smoothly, the situation took a turn when It was time to return the vehicle. Trying to charg the car, I exited only to find that the doors locked with my phone inside. Desperate for help, I borrowed a stranger's phone to contact my wife and subsequently Turo, hoping to connect with the host to unlock the vehicle. Unfortunately, my experience with customer support was frustrating. Despite providing my ID and card details associated with my account, I was informed that I could not receive assistance without my login credentials. I informed your team that I use a passkey and was unable to access my email. Even after sending my information for verification, I continued to receive responses indicating that they could not assist me. This led to an additional four-hour ordeal that included a 40-minute drive to the host's location, during which I mistakenly knocked on the wrong doors. I then had to return to drop off the car, making another lengthy drive home. Throughout this experience, I felt that the customer service team lacked the necessary training in customer support and de-escalation techniques to handle such emergencies. Moreover, the host mentioned that a simple phone call from Turo could have resolved the situation promptly, as he was willing to unlock the car remotely if asked. I hope that my feedback can help improve future interactions for other customers. I would appreciate your attention to this matter. Thank you for your understanding.”

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Posted 2 months ago

“I wish I could give them zero stars. Terrible experience with Turo. I booked a rental on February 6 but quickly realized the pickup location was too far. I contacted Turo for help canceling, and they told me to reach out to the host. The host completely ignored my messages, leaving me on read instead of canceling. When I asked Turo to step in, they tried calling him, but he ignored or sent their calls to voicemail. Despite never picking up the car or even verifying my license, Turo only gave me a partial refund, allowing the host to keep over $200. I repeatedly reached out, but they refused to refund me in full. Extremely disappointing customer service and a lack of accountability for unresponsive hosts. I’ll never use Turo again and would not recommend it to anyone.”

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Posted 2 months ago

“Worst ever….really”

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Posted 2 months ago

“Get a real rental car or get stuck rebuilding a lemon.”

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Posted 2 months ago

“This app is terrible. The functionality is ok, but I was a loyal user for many years and decided to sign up as a host. When I became a host I realized that hosting just isn’t for me - way to small of a return for such a large risk and wear and tear on your vehicle. So when I cancelled some reservations as a HOST, they cancelled my account as a GUEST also. This ridiculous rigidity shows the total lack of human thought and involvement in the whole process. I can’t wait until someone develops a better app and puts these guys out of business.”

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Posted 3 months ago

“24 hour free cancellation notice is not true. Zero refund.”

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Posted 3 months ago

“TURO has cancelled my account and two upcoming bookings due to someone reported using their photos. Despite me confirming I 'm the owner, TURO didn't make any effort to rectify the issue, nor asked me to prove the ownership. They just decided to bully me over the emails. I DO NOT recommend this company due to their arrogant an unfair approach.”

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Posted 3 months ago

“Horrible experience! Gouged me for many extra dollars. They will not post my (negative) review. Stay away!!!!”

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Posted 3 months ago

“🚨 Turo’s support is unreliable and dismisses serious customer concerns. I had my first Turo experience, and it was deeply frustrating due to an untrustworthy host. I immediately flagged concerns about the host’s dishonesty, including him lying to an officer and overcharging me for fuel. However, Turo ignored my warnings and let the host continue operating on their platform. Even worse, Turo removed my negative review of the host, claiming it violated policies—when in reality, it was factual and backed by proof. If Turo refuses to take reports seriously, it creates a dangerous environment for future renters. Sadly, this experience shows that Turo prioritizes hosts over guest safety and transparency. I would not recommend this platform to anyone who values honesty and accountability. 1 star.”

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Posted 3 months ago

“Customer service is horrible. The host gave me a car with bad tires and no spares. When half way through one of the tires went flat and I had no spares, Turo refused to call a tow. And then I also had to pay for the tires. Worst customer service”

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Posted 3 months ago

“Owner cancelled rental, after we searched to find just the right vehicle”

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Posted 3 months ago

“Stay away if you care about your vehicles. Worst company l have ever dealt with.”

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Posted 3 months ago

Turo is rated 1.3 based on 1,000 reviews